New iPad with dust under screen

Hi! How did you know it was dust under the glass and not dead pixels?

My ipad 3 has 3 pixels that when on a black screen display random colors, depending on the view angle.

So I don't know if those are dead pixels or dust. Anyways, I'll be sending this to the closest mac store. But since this is my second ipad (first one had a black pixel). I just want to know whats going on so I can tell the mac guy.

Thanks! and sorry about my bad english 😝

Alas I have dust under mine as well. I was putting on a screen protector and thought dust had gotten under the screen, when I removed it I found about 4 white dots that don't go away. I just happened to find it in direct sunlight as well. 😟

I'm reviving this thread, because apparently the quality control at Apple hasn't gotten the message. I bought an iPad Air 2 which was almost perfect, due to a couple specks of dust I found under the screen within the black borders.. I figured since the white specks weren't directly on the pixel portion of the screen, I wasn't going to make a big deal out of it.. several months later, I decide to buy the iPad Pro 9.7 inch. I clean the screen meticulously before putting on a screen protector and notice a nicely sized white speck of dust I can't seem to clean off... at first, I wasn't sure what I was looking at, and thought it might have been a dead pixel.. but further google searches suggest dead pixels don't display when the screen is off... alas I found this thread...

2 iPads with dust under the screen, and the pro model has it under the pixel portion... my tolerance for this crap only goes so far... you spend a lot of money on Apple products to find out you can't only get a flawless device by constant returns and exchanges... and I say that after exchanging two Series 2 Apple watches due to defects, and finally giving up and returning the 3rd for a refund.... I'm really losing my respect for this company...

Donnevc-

That sounds bad. I suggest you copy and paste your message into feedback to Apple at <iPad Feedback>.

Fred

Dust under my 3 day old iPad 3 as well, just noticed it tonight while travelling. Really stinks because otherwise its perfect. Back it goes.

I am waiting for the third replacement iPad. The first two have suffered "screen anomalies". With no Apple store in my region I have to wait for replacements via the authorized service centre.

My problems have been with the 64gb wifi model. The Apple store just gave up and told me to call AppleCare. I sent mine back and am awaiting my replacement.

I have the same problem with 64 4g version as well. Went through several and all with trapped dust or dead pixels. Funny how these units could pass through the qc process and ended up in the store.

Thanks Fred,

I have just copied that across.

Received iPad #4 from service centre and appears to be a good one, couldn't see any defects that immediately catch the eye.... see how it goes.

can we use a mild static charged platic comb to move the dust in the screen?

I know it because when I aimed with a flashlight to the black screen you could clearly see the dust beneath the glass. If it's a dead pixel it only appearce when the screen is lit.