Hi there,
I'm in the Ottawa/Gatineau area. Took the Sim card from my iPad 1 to put it in my New iPad and I was able to access the 3G network right away, but I didn't have a "view account" button like I had on my iPad 1, so I wasn't able to see data use, change plans or even cancel my account. But as long as my Internet was working I didn't mind. It worked for almost a month without problems, but 4 days ago it stopped working for no apparent reason.
I still see the Rogers 3G name, 5 full signal bars, but can't browse the Internet. I tried putting the Sim Card back in my old iPad. IT WORKS, and tells me I have 15 days left and 100MB of data remaining.
I spend almost 5 hours today with Rogers live chat technicians, and they keep sending me back to customer care, who keep sending me back to tech. I swear I felt like a ping pong ball and talked to at least 8 different persons (absolutely no kidding). ALL with NO sucess. They're confused because it's an iPad activated plan, so I don't have an account number, I'm just billed directly on my credit card. So it's a hassle every time I speak to a new person to be "recognized" as a client.
At the end of it all, they tell me because the Sim is working on one iPad and not the other It's an Apple related problem. I am totally frustrated and appaled. I did a full restore with no success. I am debating wheter to go to the Apple Store or the Rogers store first tomorrow.
Thanks for sharing your story, I feel better now that I know I'm not the only one.