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User profile for user: abross86
abross86 Author
User level: Level 1
20 points

Can't pair remote

I can't get my apple remote to pair to my 2011 macbook pro (running 10.7.3). My appletv remote keeps conflicting with the MBP, so I want to pair the macbook to its own remote to alleviate this problem. If I hold the menu and next buttons, as instructed, nothing happens. However I have tried the same thing on an older macbook pro, with the same remote, and it pairs perfectly. The IR sensor is turned on in the privacy settings, and ive made sure to turn off any software that could be conflicting. Ive even tried it on a fresh user account and it still wont pair. The remote's normal functions work fine (play, pause, volume, etc.), however when I press the menu button I see this message in the console:


loginwindow: CheckBootstrap(): bootstrap_look_up(): 0x44e: Bootstrap Unknown Service


I assume this is because Front Row was removed in Lion.


Any ideas?

MacBook Pro, Mac OS X (10.7), 2.2ghz, 8gb ram, 1gb gpu

Posted on Mar 17, 2012 12:10 AM

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User profile for user: b j t
b j t
User level: Level 4
3,698 points

Posted on Mar 17, 2012 12:16 AM

User uploaded file

Go to System Preferences / Security & Privacy / General


Make sure this check box is empty.

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30 replies
User profile for user: abross86
abross86 Author
User level: Level 1
20 points

Apr 24, 2012 6:22 AM in response to saxlax

Here's a copy of the plist from my computer (it doesn't appear to be machine/os specific in any way, so I believe it will work for you):

http://www.mediafire.com/file/8eib2lixa9vziie/com.apple.remotepairtool.plist


Put this file in your /Library/LaunchDaemons folder. You'll probably need to fix the permissions on the file too. Run this command in terminal:

sudo chown root /Library/LaunchDaemons/com.apple.remotepairtool.plist


Last, you'll want to start the daemon with this command (it should also start automatically when you reboot):

sudo launchctl load -w /Library/LaunchDaemons/com.apple.remotepairtool.plist

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User profile for user: mariosangiorgio
mariosangiorgio
User level: Level 1
0 points

Nov 26, 2012 8:46 AM in response to lambock

Can you please tell me how you fixed the issue with better touch tool?


I tried everything I read on the web, I tried to pair with better touch tool enabled, disabled but without success.


The remote is working, it is just not pairing.

I even did the iSight test, and if I hold Menu and Next after 5 seconds I can see a signal emitted, but, I don't know why, it is not received by my Mac.

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User profile for user: ianji
ianji
User level: Level 1
4 points

Dec 22, 2012 4:21 PM in response to abross86

I bought an iMac in late 2009 with which I could not pair the supplied remote. I tried a couple of times since then without luck and just decided to have another go, which brought me here. I checked in /Library/LaunchDaemons and there was no com.apple.remotepairtool.plist so I found a copy online somewhere and added it. After rebooting I tried pairing and nothing still happened. So then I started trying different button combinations and bingo, it paired! Well now I didn't know whether adding the plist file had had any effect so I deleted it and rebooted again then unpaired the remote from security prefs and tried pairing again. It still worked.


My conclusion is that at least on a late 2009 iMac the plist file is not required for pairing to work, all that is required is pressing the correct two buttons simultaneously for about 5 seconds. So why had I been going wrong? Clicking on "Pair..." in the Advanced settings under Security & Privacy -> General pops up a box telling you to use the "Menu" and "Next" buttons. Well on my remote there is a circle with four outer direction buttons and an inner unlabelled button. Below that are two buttons, "MENU" on the left, and one on the right with play/pause symbols. For some reason I had got it into my head that I had to press those two and I might not have even tried any other button combinations, or at least not for long enough to work. So the correct combination is the "MENU" button together with the unlabelled button. Three years to solve that!

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User profile for user: ianji
ianji
User level: Level 1
4 points

Feb 21, 2013 5:09 AM in response to ianji

I just tried the mediafire link from the above post by abross86 and I got the plist file. It did have a .txt extension appended but you just need to remove that. In my case though the plist file was a red herring and was not required in order to pair the remote (my problem was that I had been pressing the wrong buttons).

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User profile for user: Cawas
Cawas
User level: Level 1
10 points

May 25, 2013 9:21 PM in response to abross86

In my case, it was some app being initialized on Login Items that was conflicting somehow with the remote.


No need to use the remotepairtool plist file here.


My advice to find out if it's a conflicting software: create a Guest User or an alternate clean Admin User, whatever, and try to pair in there.


Also, use Photo Booth to see if the infra red light is actually working. Digital cameras can see the infra red light.


It's pretty interesting seeing how, when I press any 2 buttons at same time it holds the light for 5 seconds, then emits a much faster blinking light. Which means, in my case, it probably actually pairs up with any of two buttons combination.


Just spend almost 3 hours researching around and trying to make this work, for the very first time.

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Can't pair remote

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