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iPad 3 charging issues

I have had my shiny new iPad plugged in overnight with it's included iPad charger (it was displaying some context for some of that).


I have just woken up and it's only at 39%!!!! Now I know that it's meant to take longer to charge but that is unbelievable!?


As I said I'm using the lead and charger it came with, the only exception is I'm also using a usb extension lead inbetween as the plug is quite far away. I used the same lead with my iPad 2 every night and it charged fine and fast.


It also kept displaying not charging when plugged into my PC (which is definitely high powered ports).


Should I be booking a genius bar appointment do you think!?


Thanks!

iPad 2, iOS 5.1

Posted on Mar 18, 2012 2:42 AM

Reply
374 replies

Mar 24, 2012 2:54 AM in response to Leek12345

"True taxes fair point. Still not charging though... :-("


Turn your brightness down to 50% and it will charge. In my home I always use my iPad at 50% so not an issue. With a much larger battery and the same charger as the previous generations this is to be expected. People have asked why Apple simply didn't use a more powerful charger and it could be related to a concern of overheating and shortened battery life. The iPad 3rd gen is pushing the envelope on battery capacity in such a confined small space. All in all I'm quite happy with my new iPad.

Mar 24, 2012 2:22 PM in response to DaveBLondon

I am sure there are others here that know far more about this stuff than me, but I have accumulated some information that might be of interest. The USB 2.0 spec seems to say that the most current allowed for power supply is 2.1 amps per standard size connector. This would seem to limit any USB charger to 10.5 watts per the spec.


The new iPad battery is said to be 42.5 watt hours. So four+ hours would seem to be the minimum time required to fully charge a fully depleted iPad battery using the biggest USB spec. charger one might buy.


My MacBook Pro's USB ports can supply up to 500 ma to an attached device. This equates to 2.5 watts. So if I attach an iPad to my mcahine I would expect to have it charged in no less than 17 hours with the machine awake the entire time.


Of course, these rough calculations are at the very margins of optimization and device capabilities. Also, I think it is safe to say that the last few percentage points of battery charge--topping it off--seem to be pretty changeable and hard to jpredict. This has been so on every laptop machine I have owned and I have never worried about 95%, 97%...vs. 100% I also think that few of us fully deplete our machines prior to recharging.


I have not perceived either a heat "problem" or a charge rate "problem" except for when I was first setting up the iPad and using a lot of current as I transferrred a large volume of files and bought/downloaded a bunch of new apps on the very first day. Yes, it takes longer to charge a bigger battery and the bigger battery is needed because of the retina display and processor. But I have yet to find myself even close to a, "darn, I can't use my iPad because the charge is too low," situation.

Mar 25, 2012 1:33 AM in response to deggie

I am now on my third new iPad that I exchanged the previous one for, and I think the third time is a semi-charm.


The one I got today, after checking the serial number against the web link I provided earlier in this thread, shows a production date of week 8 (February) vs. my previous one which was week 9 (March). Here are a few very interesting things of note that I'd like you all, as well as Apple of course, to be aware of. Some of them may sound crazy, but is honestly true.


1) I believe I am having the same battery charging issue, perhaps to a slightly lesser extent, but it is an inherent design flaw in every unit out there, and of this I am almost certain. I believe the people who are claiming they have no charging issues are not running at 100% or even 95% brightness, with auto brightness turned off, location services on, send data to Apple turned off, are not using a high-speed Wi-Fi connection of at least 10Mbps down and 2 Mbps up, are not using a high signal strength/power output wireless router, and do not have a consistent (all the time) level of 3 bars Wi-Fi reception. I believe if you meet all those criteria you will have the same battery draining issues, and if you don't, show video proof of everything I just said and if you still show a constant 100% charge level when plugged in and at least using one app, I will send you some cash and personally send your video to the senior people I have been dealing with at Apple so they can show the engineers and solve the dilemma of why some are faulty and others aren't.


2) When I took my new iPad out of the box today, before even turning it on the first thing I noticed was that it felt lighter and closer to the iPad 2's weight. I had been using the iPad 3 since release date and have become accustomed to its weight. I am the type of person that notices the slightest thing out of place in a sea of clutter, have a very sensitive sense of smell, and can detect minor differences in weight and size. Either the replacement iPad I got today was underweight according to spec, or the previous iPad was overweight according to spec. Reps at the store also honored my request to check this out and were surprised at the difference, exactly as I was. I always thought that the difference between 1.33 and 1.44 lbs should not be that noticeable but yet my iPad felt much heavier than that difference would account for. I never thought to weigh the previous iPad but tonight I weighed the new one and it was 1 lb. 7.6 oz, which sounds like 1.44 lbs to me. This could only mean that the iPad I returned was overweight, by how much I don't know but it felt like anywhere from 1 to 3 oz heavier. I wish I would have thought to weigh the previous one when I had it, which would bring about an entirely new issue and explain why many people have said the new iPad feels significantly heavier.


3) On the previous iPad I had slight yellowing in one corner of the screen and significant color variation when viewing off angle which isn't typical for IPS panels. A rep told me the color shift seemed to be common and was likely normal but the yellowing is a known issue and Apple will replace those anytime during the full year of your basic AppleCare. When angled one way the screen became very yellow in hue and when angled the opposite way (both in portrait orientation) the screen became very blue in hue. As a graphic artist of 17 years I know color and calibration backwards and blindfolded and have been using IPS panels since their creation. This is not normal at all. The new replacement iPad I received today has perfect color from every corner when viewed on angle, no dual-light bar color variation issues, and only a slight lessening in brightness at off-angle viewing which is perfectly normal and is exactly how the iPad 2 admirably performed. In addition, I believe this screen to be made by a different manufacturer and if not, certainly better quality control was implemented. The screen looks crisper, sharper, the pixels even look smaller which is likely an illusion due to the outstanding display quality. The colors don't have the over-saturation that the last iPad had but still have all the higher saturation levels that they should, without there being excessive reds, magentas, and purples like there were on the previous iPad I returned. The screen quality on this replacement iPad is definitely a notch above what I returned and looks even closer in pixel density to the iPhone 4S. Again, I'm sure this is just an illusion because of how much cleaner the screen looks but I have done a screen capture and have emailed it to my Mac to open in Photoshop to see the pixel count, which I will do shortly. I can tell you though that Mail on the iPad said the message was 5MB which means the picture was 5MB.


4) This replacement iPad has not gotten as hot, nor has the charger gotten as hot as the one I returned. You'd think Apple would have stuck the A5X chip in the middle of the PCB on the left side instead of on the bottom where we hold it. Had it been positioned in the middle the heat wouldn't bother our hands whether viewing it in portrait or landscape orientations.


5) The Wi-Fi turned itself off, in the middle of what it said was a restore in progress when I went to the iCloud section to see if I could do a backup. Also the restore took a ridiculously long time (hours) even though the speed test app showed Wi-Fi was plenty fast. I've done several wipe and restores on the iPad I replaced and the iPad 2 and they never took this long. The Wi-Fi only turned itself off after it appeared everything had already been restored, apps installed and loaded. But why did it turn itself off? I certainly didn't tell it to.


6) At the Apple Store we had to transfer my Verizon service from one iPad to the other, and this took some time. The rep even had to call Verizon back because the reprovisioning just wasn't taking. Finally, after thirty minutes or so it activated and was transfered. Later this evening at one point when I was turning LTE on to use for a few minutes, it said no Internet connectivity available. I had to turn the Cellular Data button from on to off and back to on again to get it to work.


7) On my previous iPad the Personal Hotspot feature just would not activate. It kept spinning away every time I tried to activate it over the course of my whole time with it, until only last night did it decide to arbitrarily activate on its own. Since then the Personal Hotspot option has been on the left side of the settings menu, waiting for me to use it, which I tried to see if it works (and it does), and then turn it off again.


8) Finally, I have noticed imperfections in the aluminum frame bezel around the screen on the iPad 2 and the iPad I replaced today. They looked like little scratches but for those who know about CNC machining know that they are not scratches but inconsistent routing from movement of the bit. Sometimes you will see a notch where the bit lifts after it completes its routing cycle around the whole frame (which looks bad, too) but this is not what that is. I guess they could be scratches if the workers manhandled the piece, but then you wouldn't see similar patterns on multiple products. This would likely not bother most but it is a QC issue nonetheless. Usually CNC machining done in China is horrible (and I have had several parts manufactured there where they had to redo it three times because they were careless and scratching my parts to be used on a headphone amplifier I designed, and after the third screw up I demanded half my money back because I was able to mix and match some parts from different runs but not all. And the problems were mainly caused by scratching items placed on rough surfaces and packaging them poorly, only some were actual CNC problems) but Apple has extremely high quality machining done at Foxconn and demand the very best precision work. Aerospace tolerances? No. But for aesthetic purposes? Top notch. A good percent will always fall through the cracks though and after these workers have been slaving on their feet for 16 hours they probably won't notice the smallest aesthetic problems.


So all in all we have an iPad with many issues that need to be addressed. Hopefully most of you ended up with the higher quality display. Hopefully Apple will fix all these problems and soon before even more people flock to the stores. Heck, the rep I dealt with today said he has already had his iPad replaced, while two others claimed to not know about the problem even though the helpful rep indicated they were fully aware of the problem. The worst thing you can do, Apple, is to hsve your employees lie and try to cover up an obvious screw up. You want to remain worth over half a trillion dollars, pay for your mistakes and pay whatever it costs to fix these iPads, and issue a statement NOW that you are working to correct the problem as fast as you can, and actually mean it! The consumer should be able to make an informed decision about your product before they spend their hard earned money on an item they will have nothing but hassles with. Surely paying to fix the problem is cheaper than having to waste or refurbish one or two iPads for every one sold. Do the math, Apple, and have your engineers do better math when designing battery/charging units.


(P.S. Do you have any idea how long this took to type on an iPhone?)

Mar 25, 2012 4:02 AM in response to Bellatone

Hi Bellatone thanks for all that information, My iPad get deciduously hot. I plugged my iPad in at 12pm to charge last night and its still charging at 72% right now. (11:58AM). What did you say in the Apple store to get them to replace it, because I live in the UK so I think it might be slightly different compared to the US?


Also I think we can all agree that the new iPad has problems however I think we need to bring Apples attention to this and get blogs writing about it! I'm not to bothered about it getting hot, but personally I think that the charging of the tablet is a lot bigger problem.

Mar 25, 2012 4:18 AM in response to Bellatone

Thanks for the post Bellatone.


I also have an update on my iPad. I haven't taken it back or checked with the geniuses. I didn't feel I needed to go to the geniuses since everyone here was giving me what they said anyway. The one thing that caught my attention was the brightness issue and another person's point about how many bars are displayed in LTE (the discussion is long and I don't have time to who wrote it).


I like to listen to the ball game on At Bat but the building where I work is notorious for blocking signal. So even though outside I have 5 bars on my LTE I only have 2-3 bars in the building. (In case your wondering, they don't have WiFi.) I noticed from time to time my iPad would lose its charge even when plugged in while listening to the game (I leave the app running so I can glance at the stats). This all means that I have audio streaming through LTE is a weak area and I had the screen fully bright with auto-brightness on. Friday it started to drain the battery slowly. I lowered the brightness a little and it charged back up the 3% it lost in a short while. (I generally don't time this but as I tracked it, the time was reasonable.)


I know that WiFi, 3G, LTE all will change their transmission/gain power levels as needed in an optimization/performance "dance" as it attempts to gain the best performance for the signal it has. So I'm figuring that the LTE was maxing out attempting to pull in as much signal as it could since it was weak. That coupled with the full brightness was a little more than the charger could source.


Here's another observation. The autobrightness doesn't appear very sensitive to ambient light. My iPhone 4S will shows a very dramatic swing increase in brightness when the surrounding light gets brighter but doesn't not dim when the light decreases. The iPad only seems to set its light intensity when it's turned on. I think it's possible to reduce or completely remove the charging problem if the iPad would continuously adjust its brightness based on the ambient light like my MacBook Pro. Indoors, where we normally charge the unit or use the unit while charging, is not as bright as other places and the brightness could drop a little and there wouldn't be a charging issue. This would also mean that the iPad would optimize it's power better.


Now that being said I would also like to bring up that since I lowered the brightness to about 90% and the unit is over a week old I have not had a single issue with my iPad. The charging is within a reasonable time, the unit doesn't seem to get as warm (it never got "hot", but I could feel something was happening), and battery life is awesome. I'm beginning to think that part of my heating problem was the batteries were not "broken-in". Now that the iPad has had a discharge cycle or two the batteries are doing much better. All batteries warm up when used to some degree based on the current draw. But if you have batteries warming up and a "hotter" processesor (pun intended) then the case will need to dissipate more heat and will feel warmer. I don't think my batteries are getting as warm now when I run the iPad. I downloaded Angry Birds Space (I rarely play games on my iPad, I'm not much of a gamer), and played it a couple hours with my kids. The iPad stayed cool and the battery went down to only 85% or so (maybe 83%).


IMHO I don't have any more concerns for my new iPad and I am truly enjoying it. I think there are a couple things that Apple might want to examine and possible change to make everything better:


  1. If the charging circuit can handle a higher level of source amperage, a few more watts on the charger would help the discharging while using issue when the brightness is turned all the way up.
  2. Change the way iPad manages its brightness on auto-brightness. Have it check every once in a while like the MacBooks do and adjust the brightness level. While it may take more battery to check the ambient light level more often, the savings in the brightness will hopefully compensate.


Good luck to all.

Mar 25, 2012 10:44 AM in response to apoc_reg

My new iPad does charge much slower than the old. That being said, it will charge from 20% to 100% in about 4 hours while off and charges at about 5-10% per hour while running. Which matches pretty well with the battery size and charging rate. Those saying their iPad takes 8 hours to charge 100% I believe are mistaken. First, if you need an extension cord, use one on the 120VAC side. By lengthening the cord on the 5VDC side you're increasing the voltage drop to the battery and slowing the charging rate. Secondly, if you are not using an Apple charger, or a "Made for iPad" charger, you will not be able to charge at full power, even if the charger is rated for 10W. The iPad determines the charge rate by signals received on the data pins (either discrete voltage levels from a charger or identification of a Mac USB port). If those signals are not present, it assumes a 2.5W charger and does not allow the device to draw any more power than that to prevent damage to the charger.

Mar 25, 2012 11:41 AM in response to Daniel-

Hey guys, Daniel- said "Those saying their iPad takes 8 hours to charge 100% I believe are mistaken." So for all of you who've said this, you must all be mistaken.


Seriously??


Well Daniel- Congratulations on having an iPad that is able to charge to your satisfaction. But just because YOU DON'T have an issue, DOES NOT mean that we WHO ARE having issues, "are mistaken". You cannot say that just because YOU don't experience something that NO ONE else can. That is an asinine statement. Ever think of running for some kind of political office?


Please don't come on this thread and say that all of us who post specific iPad 3 charging/non-charging issues "are mistaken" or "are wrong". Before you do that, I beg of you to please do an online search for "iPad 3 charging issues" or "iPad 3 battery issues" and I guarantee that you will find many, many sites talking about the very issues you say "we are all mistaken about".


Bellatone, Thanks for posting all of that info.

Like Rob_2506 I'd like to know, "What did you say in the Apple store to get them to replace it?"


The Genius I met with didn't have a clue about the issue and another "more experienced" Genius came to help, but then he seemed to just dismiss all of what I was saying as being "normal for the new iPad". He was excited when he plugged the multimeter into the iPad, "he had been wanting to see this for himself since they arrived", and it showed that the amps were at 1.54, while at 50% brightness with no apps running, wi-fi off, and in airplane mode. He says "Wow dude, that's up there".

So the multimeter showed that the iPad is using nearly as much power as what it pulls in when plugged in, while at 50% brightness with no apps running, wi-fi off, and in airplane mode, but "that's not an issue" he said. "Just plug it in at night while you're sleeping." He's doesn't see that the real issue is that charger

is just not powerful enough, even after the multimeter test, to charge the iPad while in use.


It's not an issue unless you are a consumer that uses these devices and expects them to perform just like every other device out there. I have always kept my devices, phones and laptops, plugged in while using them whenever I could to ensure I had the battery power available when I need it. I travel on short notice and don't always have time to wait to fully recharge batteries, which is why I try to keep the devices plugged in and charging.


While I do like my new iPad very much. I like all of the new features, especially the display and camera, but...

The ability for a device to charge while plugged into an outlet, whether the device is in use or not, is an important issue. Not having that ability IS NOT ACCEPTABLE. No exceptions!

Mar 25, 2012 1:46 PM in response to Daniel-

Thank you Daniel-,

That reply was ever so intelligent of you. I especially appreciate the vitriol. I'm now thoroughly convinced of your superiority. Let me also say that your reply, I'm sure, will be of such help to everyone on this thread. So thank you again.


For everyone else, I'm going to do some battery testing and usage, 50% vs 100% brightness with using and charging, etc., on the iPad again today and post back tomorrow with results.

Mar 25, 2012 2:00 PM in response to apoc_reg

If your new iPad is taking any longer than 6 hours, then you should take it in. If not, then your with the rest of us. It can take 5-6 hours to charge, and is completely normal. Like I said on the other forum, just except the charge times, because your not the only one!


If you use an extension cable, then your going to extend the charge time. So, I recommend sticking to the charger, and cable supplied. I've tried an extension cable, and it took more than 8 hours to fully charge. I think it was around 2%, at midnight, then woke up at 8:00 with only 79% charged. This was all because of the extension cable. I then, later that night, used the original cable and charger, and got about 6 hours till fully charged.


Just the way it is, so Enjoy your iPad, and stop with the anxiety!

Everything is fine, because we all are in the same boat.


Peace!

Mar 25, 2012 5:19 PM in response to Rob_2506

Rob,


I told them exactly what I've told all of you and that I want it exchanged. You have 14 days to exchange or return the iPad from the date you received it. That's standard Apple policy. Outside of those 14 days though they reserve the right to replace it with a refurbished model, though there are unlikely to be refurbs this early on so you would wind up getting a new one anyway. AppleCare covers one year hardware replacement or repair, unless you pay to extend it to the two year plan.


I finally got a unit I'm content with, because everything is within spec except for the battery problems which Apple will hopefully address. I don't know what they will do but we'll just have to wait and see. There may be nothing that can be done due to the USB limitations, in which case you will be stuck with this problem or you can choose to get a refund before your 14 days are up.


I would go to the store and ask them to pull some units, type them into the serial number thingy I posted on here earlier, and take the model that was made in week 8 (February) or earlier. Of course, open it up in the store and don't leave until you're satisfied with it. Consumers need to stand their ground. That's the only way we get what's right and fair, and don't get shafted by these corporations.

iPad 3 charging issues

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