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iTunes Store error (-3212)??

Hey, when I try to connect to the iTunes store, it says iTunes could not connect to the iTunes Store. An unknown error occurred (-3212)??

What does this mean? Btw, I have allowed iTunes through my firewall, I am connected to the internet, have updated to the latest version, deleted itunes, redownloaded it, restart it, restarted my computer, turned off the proxy thing in my LAN settings, and emailed Apple already.. What more can I do? I can't go into iTunes help as it says I'm not connected to the internet when I am. I can't check for updates either, as I need the Store for that :/ sorry for the big long text, any help would be greatly appreciated 🙂 thanks 😀

iPad 2 Wi-Fi, iOS 5.1

Posted on Mar 18, 2012 1:32 PM

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Question marked as Top-ranking reply

Posted on Jul 20, 2013 1:21 PM

If you using Norton 360 Antivirus application


Open Norton 360 > Go to Settings > Firewall > Program Rules > Scroll to iTunes


If it set to Allow change it to BLOCK , click Apply and then GO BACK and change to ALLOW again and click the Apply Button.


You don't need to uninstall and re-install iTunes 🙂


Simple as 1 2 3

30 replies
Question marked as Top-ranking reply

Jul 20, 2013 1:21 PM in response to Love.Cupcake

If you using Norton 360 Antivirus application


Open Norton 360 > Go to Settings > Firewall > Program Rules > Scroll to iTunes


If it set to Allow change it to BLOCK , click Apply and then GO BACK and change to ALLOW again and click the Apply Button.


You don't need to uninstall and re-install iTunes 🙂


Simple as 1 2 3

Mar 18, 2012 3:25 PM in response to Love.Cupcake

Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.

Aug 7, 2012 7:00 AM in response to Love.Cupcake

Had the same exact error with Norton 360 installed. Could not uninstall Norton 360 by add/remove programs so I downloaded the Norton removal tool. Get it here:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20 071130124653EN_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=englis h&ct=us


After rebooting, Itunes worked perfectly.

For those having problems and they have AV/firewall installed. Try removing it completely and reinstall. wiclee's post above is also very helpful.

Feb 8, 2014 7:35 PM in response to Love.Cupcake

I got same error and reboot PC (help desk always says do that anyway). Still got error. I closed out of itunes. Went to Control Panel -> Programs -> Programs and Features. I saw that an extra Apple manager had installed and I uninstalled. THen selected iTunes and ran repair on it. Got the prompt from Norton 360 and allowed changes. Repair completed, opened itunes and back in business.

iTunes Store error (-3212)??

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