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Love.Cupcake Author

Level 1

2 points

iTunes Store error (-3212)??

Hey, when I try to connect to the iTunes store, it says iTunes could not connect to the iTunes Store. An unknown error occurred (-3212)??

What does this mean? Btw, I have allowed iTunes through my firewall, I am connected to the internet, have updated to the latest version, deleted itunes, redownloaded it, restart it, restarted my computer, turned off the proxy thing in my LAN settings, and emailed Apple already.. What more can I do? I can't go into iTunes help as it says I'm not connected to the internet when I am. I can't check for updates either, as I need the Store for that :/ sorry for the big long text, any help would be greatly appreciated 🙂 thanks 😀

iPad 2 Wi-Fi, iOS 5.1

Posted on Mar 18, 2012 1:32 PM

Top-ranking reply

nyboy_x5

Level 1

5 points

Posted on Jul 20, 2013 1:21 PM

If you using Norton 360 Antivirus application

Open Norton 360 > Go to Settings > Firewall > Program Rules > Scroll to iTunes

If it set to Allow change it to BLOCK , click Apply and then GO BACK and change to ALLOW again and click the Apply Button.

You don't need to uninstall and re-install iTunes 🙂

Simple as 1 2 3

View in context

30 replies

Scriber1

Level 1

0 points

Sep 2, 2013 3:07 PM in response to nyboy_x5

Thank you NyBoy_X5 I just updated itunes and it started doing this. You're fix was simple and it worked!

thbanker

Level 1

0 points

Sep 27, 2013 12:16 PM in response to nyboy_x5

You are a GENIUS! 😀

I updated iTunes today and got the 3212 error/cannot access iTunes store. WTH?😠 Anyway, thank you for sharing the info! Worked perfectly! 😎

Oct 3, 2013 2:02 PM in response to nyboy_x5

Thank you Nyboy_x5! This worked for me too and fix was explained very well! Thanks so much.

Oct 8, 2013 7:06 AM in response to nyboy_x5

This solution worked perfectly. Thank you very, very much!

Sylvia_F

Level 1

0 points

Oct 31, 2013 8:42 AM in response to nyboy_x5

This was such a great fix - been tearing my hair out as just updated iTunes and it totally messed up my connection to the iStore. Thank you so much for this fix.

Benji 10

Level 1

0 points

Dec 7, 2013 12:19 PM in response to alexmarie_91

Alexmarie_91 Open up your Webroot and disable your firewall. It should work then...Good Luck!

Jan 26, 2014 7:37 AM in response to nyboy_x5

Thanks great fix.

Jan 27, 2014 3:31 PM in response to Love.Cupcake

Thank you Nyboy_x5! This worked for me too and fix was explained very well! Thanks so much. Dang Norton!

OTTsMom

Level 1

0 points

Feb 8, 2014 6:23 AM in response to nyboy_x5

Thank you nyboy_x5!!!! Your solution worked perfectly! Thank you for sharing your insights!!!!!! So easy!

mitch299

Level 1

0 points

Feb 9, 2014 5:45 AM in response to Love.Cupcake

I am having the same problem. Just updated ITunes and now I cannot access store. I have Norton 360. I will try suggestion.

Feb 9, 2014 12:05 PM in response to nyboy_x5

THANK YOU!!!

I also run Norton 360 and this immediately fixed this issue.

Feb 10, 2014 3:55 AM in response to mitch299

Hello mitch299,

Did you try allowing iTunes under Smart Firewall > Program control and see if it works? Please let me know if you need further help!

Thanks!

Vineeth

Norton Support

Oct 29, 2014 9:36 PM in response to nyboy_x5

score! You win! thanks for the tip! If Norton is the problem, set the firewall to "block" itunes. Click apply! Then set it to "allow" again,click apply! and it's clear sailing!

Oct 29, 2014 9:39 PM in response to NortonSupport

dear norton support,

Of course, if itunes has been working, we all have itunes "allowed." The tip that worked was BLOCK itunes. Click apply. Then ALLOWitunes again. Click apply.

Mar 4, 2015 2:29 PM in response to nyboy_x5

Thank you! Worked for me. Was set to Automatic & Changed to Block - Apply, then to Allow. Works!

iTunes Store error (-3212)??