Previous 1 2 3 Next 31 Replies Latest reply: Feb 26, 2014 11:30 AM by jg9343819
Parallex33 Level 1 Level 1 (60 points)

I've been reading and watching this issue progress and have started to see some trends.  It appears to be left from some corrupt settings from a previous version of iOS and also a recalibration of the battery.  Couple this with a post from another user (davidch), here is what is largely considered a solution to the issue...

 

1. Reset all user data (settings app-> general-> reset)

 

2. Go through initial setup steps and choose setup as new phone. Do NOT restore from an old backup at this stage, it may write back your corrupt settings.

 

3. Turn off system location services timezone and iAd (settings -> location services -> system services)

 

4. Fully discharge battery (until you get the spinning wheel and it shuts off).  This may take some time.

 

5. Fully recharge battery overnight.

 

Please give this a go before you take the iPad back.  If it resolves the issue then it certainly points to the software running processor controls for the iPad 2 which has different needs to the new iPad or indeed a battery recycle issue.

 

Feed back your experience below on this post and let's see if we can get the feedback to apple so they can coordinate an iOS update if needed.


iPad (3rd generation) Wi-Fi + 4G, iOS 5.1
  • iCrizzo Level 3 Level 3 (840 points)

    What overheating?

  • Texas Mac Man Level 8 Level 8 (46,540 points)
  • payup Level 1 Level 1 (0 points)

    Trying this right now. Will report on how it goes. Weird thing I just noticed, I started the erase all settings and data when iPad was plugged in and charging at 94% battery. 30 seconds later after it reset, it went down to showing 90% battery, which is really odd.

     

    Someone needs to make a survey to try to determine if there's some sort of logic behind this.

     

    1) overheating or not

    2) restore / or a fresh setup

    3) wifi / 4g model

    4) verizon / att

    5) 16 / 32 / 64 gb

    6) black / white (just in case there was a bad batch)

    7) brightness level and auto-brightness settings

    8) while using wifi or 4g

  • payup Level 1 Level 1 (0 points)

    Nope, had safari open for 10 minutes on blank page after restore, it's very warm again. While it's not burning hot by any means, it's a lot warmer than my laptop that I'm actually doing work on. I think it's screen brighteness causing it - there's nothing open other than blank safari on a fresh install.

     

    And also, now battery is depleting despite being plugged in (with apple charger and cord, into wall outlet). This is frustrating.

  • payup Level 1 Level 1 (0 points)

    And I did try draining the battery last night as well... Had air supremacy game running in background for a few hours, iPad was really hot in process, like a coffee cup hot, not sure why it didn't error out because of temperature. Then it charged only to 80% over 8 hours.

  • Parallex33 Level 1 Level 1 (60 points)

    Don't forget you also need to recycle the battery. 

     

    I do agree however that it gets quite warm if the brightness is full on with auto switched off, playing 3D games.  Mine got hotter so I turned the brightness half way and then it was warm but ok.  To me that is just a function of the extra power tho

  • dannyboy101 Level 1 Level 1 (0 points)

    no brainer for me - new ipad will be going back to apple store immediately - if i wanted something that 'warms' higher then my current laptop then i would look for a circa 2003 hp notebook.......

  • sarisue Level 1 Level 1 (0 points)

    Hi

    my ipad gets SOOOOOO stinkin hot, really unpleasant. am trying your method. completely erased and set up as new ipad, now waiting for battery to empty and then will charge overnight and see what happens. really a bummer as i do like the new ipad in all other respects

  • HuskieN Level 3 Level 3 (980 points)

    It's not hot at all, and runs 6 degrees cooler than most Android tablets, stop being a wimp.

  • HuskieN Level 3 Level 3 (980 points)

    "I'm maxing out my iPad's processor and it's getting hot."

     

    Stop sounding senseless. Every device gets hot if you run a very demanding game on it for awhile, this issue is blown WAY out of proportion.

  • charlesinaustralia Level 1 Level 1 (5 points)

    Hello,

     

    I purchased 2 "New" iPads and one was running noticeably hotter than the other, even though being used for similar purposes. The cooler one is in a leather case and the hotter one was not in a case.

    I found that the brightness setting on the hotter iPad was at full whilst the setting on the cooler one was at about 65 per cent. Both had auto brightness set to on.

     

    Once I reset the brightness setting on the hotter running iPad to about 65 per cent, it began running as cool as the other one, after no more than a few minutes. I left the auto brightness button set to on.

    The temperature difference was significantly noticeable to both myself and the other user, as was the drop in temperature once the brightness was reduced.

     

    I hope this is helpful to anyone worried about how hot their new iPad is running. However, neither device was being used for high-intensity gaming.

     

    Best wishes, Charles.

  • HuskieN Level 3 Level 3 (980 points)

    Can't feel as much heat through leather as you can directly touching it.

  • charlesinaustralia Level 1 Level 1 (5 points)

    Hello,

     

    Good point about not feeling the heat so much when using a leather case.

     

    However, I also did the touch comparison with neither in a case.  The thing I was getting at about the one in the case was that being in the case was not contributing to increased temperature, as some might suspect.

     

    Just to confirm, the brightness setting made a massive difference to perceived hotness (from quite warm to cool) for us.  However, I am convinced by what you have related that intensive processing will also create a significant heat output; and that is not so easy to adjust.

     

    Regards,     Charles.

  • carl wolf Level 6 Level 6 (14,295 points)

    According to a referenced link:

    "(CR reports that) [t]his temperature is about 12 degrees hotter than the iPad 2 under the identical testing conditions."

    At least one other publication agrees with this.  With a faster more complex processor, I'm wondering why people are surprised by this.  Too, "overheating" will cause the iPad to shut down and, since that it not occurring, that's why Apple "denies" that overheating occurs.  It isn't overheating.  It's getting hot.

     

    "During the hottest, Consumer Reports said that the new iPad felt very warm but wasn’t uncomfortable to hold if held for a brief time."

    There you go.

     

    Apple designs its products to comply with hundreds of directives from various international agencies.  Addressing this situation specifically, what exactly is the international safety limit for a temperature of an exposed metal surface?  There you go.

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