Circle with a Slash Through it and Non-Mounting Hard Drive

Hello,

So I have a Macbook Pro (Early 2011) and the other day it was installing some update. It turned off, so I went upstairs to plug it in but once I powered it on and logged in it just shows a circle with a slash on it. The guest user account works fine. After researching on Google, I found out that the circle with slash means its missing boot files and I should try reinstalling the os with an archive and install. It wouldn't show up as a valid partition to recover from. In disk utility, the main hard drive shows up, the Macintosh HD shows up as well but is greyed out and will not mount. I just need to copy the files off it, and then I can do a clean install of the OS.


This is what I get when I try to repair the main hard drive from disk utility:


Verifying and repairing partition map for “Seagate FreeAgent Media”

Checking prerequisites

Checking the partition list

Checking for an EFI system partition

Checking the EFI system partition’s size

Checking the EFI system partition’s file system

Checking all HFS data partition loader spaces

Reviewing boot support loaders

Checking Core Storage Physical Volume partitions

Checking storage system

Checking volume.

disk3s2: Scan for Volume Headers

disk3s2: Scan for Disk Labels

Logical Volume Group C948DC54-AFC3-4E89-81C5-518FEBD8E2AB spans 1 device

Logical Volume Group has a 16 MB Metadata Volume with double redundancy

Start scanning metadata for a valid checkpoint

Load and verify Segment Headers

Load and verify Checkpoint Payload

Load and verify Transaction Segment

Load and verify Transaction Segment

Incorporate 1 newer non-checkpoint transactions

Load and verify Virtual Address Table

Load and verify Segment Usage Table

Unable to bootstrap transaction group 3803: inconsistent crosscheck

Continue scanning metadata for an older checkpoint

Load and verify Segment Headers

Load and verify Checkpoint Payload

Load and verify Transaction Segment

Incorporate 0 newer non-checkpoint transactions

Load and verify Virtual Address Table

Load and verify Segment Usage Table

Unable to bootstrap transaction group 3802: inconsistent crosscheck

Continue scanning metadata for an older checkpoint

Load and verify Segment Headers

Load and verify Checkpoint Payload

Load and verify Transaction Segment

Incorporate 0 newer non-checkpoint transactions

Load and verify Virtual Address Table

Load and verify Segment Usage Table

Unable to bootstrap transaction group 3801: inconsistent crosscheck

Continue scanning metadata for an older checkpoint

Load and verify Segment Headers

Load and verify Checkpoint Payload

Load and verify Transaction Segment

Incorporate 0 newer non-checkpoint transactions

Load and verify Virtual Address Table

Load and verify Segment Usage Table

Unable to bootstrap transaction group 3800: inconsistent crosscheck

No valid commit checkpoint found

The volume C948DC54-AFC3-4E89-81C5-518FEBD8E2AB was found corrupt and can not be repaired.

Problems were encountered during repair of the partition map

Error: Storage system verify or repair failed.


Also, I tried disk warrior but it doesn't show up as one of the drives available to repair. I'm running Lion on my machine.


Any ideas?? Thanks in advance.

MacBook Pro, Mac OS X (10.7.3)

Posted on Mar 21, 2012 8:42 AM

Reply
6 replies

Mar 21, 2012 9:49 AM in response to SokrMan

SokrMan wrote:


The volume C948DC54-AFC3-4E89-81C5-518FEBD8E2AB was found corrupt and can not be repaired.

Problems were encountered during repair of the partition map


First off, thanks for being so detailed it saves a lot of trouble.


What has occured is your GUID partition map has become corrupted, this small hidden section on the drive is responsible for telling the hardware what and sizes of the partitions are on that drive. (OS X Lion, Lion Recovery and EFI)


The only way to rebuild the partition map is to erase and reformat the ENTIRE drive, including the hidden Lion Recovery Partition (which you booted into (Command R) to use Disk Utility to try to repair the drive.) Obviously this can't be done from the same drive booted from.


Unfortunatly with OS X 10.7 Apple didn't provide OS X install disks to install OS X onto a external drive or to boot from to perform the complete erase and reformat of the entire drive.


However if you have a blank powered external drive and a fast, reliable Internet connection (AppleID and password), you can Command R boot into Lion Recovery, format the external drive (Disk Utility: Partition: Options: GUID, Format: OS X Ext. J) and then install Lion from Apple's servers onto the external drive.


Once you have that, reboot holding the Option key down (wired keyboard) and select the external drive to boot from. Once you go through setup, try to grab your files off the internal drive.


(DataRescue can be used to recover deleted or corrupt file structure files directly from the 1's and 0's on the drive itself, it's $99, but a option if for some reason you can't do it manually via drag and drop)


Once you have all your files off the machine (make another copy to another drive and disconnect that drive), use Disk Utility (booted on the external drive, it's in the Utilities folder) to select the entire internal drive (drive makers name and size) and perform a Erase with Security Option Zero All Data. This will take a few hours so wait it out. What this will do is force 0's to every bit on the drive, if the hardware detects a bad sector it will map that bad sector off. (I suspect you have a failed sector in your GUID parititon map.)


Once that's complete, check the Partition tab: that Options is GUID and Format is OS X Extended (j)


Now if you have a newer Mac, if you reboot normally (no external drive connected) the Mac itself should install either the Lion Recovery Partition or combined with OS X all by itself over the Internet, I haven't seen or done this yet, so you'll be poineering this aspect. If you get Lion Recovery, then simply boot into it (Command R) and install Lion onto the Lion Partition.


Then go about installing all your apps first, then create a same named user as the old one (different password is fine) if you didn't use the same name as before, and then connect the external drive and transfer your contents of your User file folders (Music, Pictures, Movies etc) into their same name folders on the new setup, don't change anything, just select all and drag and drop, replace. By using the same user name, it preserves your itunes playlists and other data that depends upon correct user pathnames to the secondary files. If you start moving things around you'll lose the pathnames to your secondary files (songs). If your permissions are off, Finder: Get Info to set all (including down inside folders) to your new username.



If Internet Recovery doesn't work, option boot from the external drive and download Carbon Copy Cloner (free to use, donations accepted) and learn how to clone both your Lion Recovery Partition and OS X Lion Partition back onto your internal drive.


http://www.bombich.com/


https://support.apple.com/kb/HT4718



If by some chance you don't have a fast, relaible Internet connection your going to have ot take your machine to someplace that does, or have Apple fix the mess they caused by not supplying boot disks.


You can opt to buy the $69 Lion USB thumb drive, you can option boot off of that and perform the same functions above onto a external drive to boot from and recover your files.

Mar 21, 2012 10:48 AM in response to SokrMan

@ds store,


Thank you for your detailed response!!


I followed all your steps but I'm not able to transfer the data though the Mac setup since the Macintosh partition won't mount. With data rescue 3, it just finds three partitions - one is a fat partion and the other two are about 618mb. One has the recovery hd data and the other one shows up as no data. Unfortunately, the main partition with all the data doesn't show up but I know it's still there since it shows up in disk utility.. Any ideas?? Thanks!

Mar 21, 2012 11:16 AM in response to SokrMan

Assuming at this point you have OSX Lion on a external drive and the computer with DataRescue booted from it.


Does DataRescue have the ability to try to recover anything from the entire internal drive?


You will need another blank external drive to send the output too, it will be quite substancial but the object is to get everything off of it and pick through the mess later. 🙂



I don't have any other options beyond this but a high end $$$ data recovery service like DriveSavers. 😟



By the way, did you by any chance tried to install Linux? 🙂


I might have a solution, but I think you'll need the $69 Lion USB first.



Did you have bootcamp?

Mar 21, 2012 11:23 AM in response to SokrMan

SokrMan wrote:


it just finds three partitions - one is a fat partion and the other two are about 618mb.



there are three partitions on a regular Lion drive.



EFI which is small (likely 618MB) and likely appears to have no data


OS X Lion (takes up the most space)


(Bootcamps here if installed will make four total partitions)


Lion Recovery Partition (small, about 618 mb)




Unfortunately, the main partition with all the data doesn't show up but I know it's still there since it shows up in disk utility..


Disk Utility does a good job by reading the drive, likely so it can repair the partition map.


Why doesn't DataRescue not read the entire drive of all possibly recoverable data, that's what it's supposed to do regardless what the partition map says.


So look for that option, 99% of the data recovered should be OS X Lion and thus your files.

Mar 21, 2012 11:28 AM in response to SokrMan

Another option may be to download the free to use Carbon Copy Cloner to the booted external drive, then use that to clone the OS X Lion partition (or the entire drive) to another blank external drive, then try to access that using the Finder or Data Rescue again.


CCC has a very low level block clonining ability that might work to image the whole drive.


Worth a shot anyway, I'm running out of bullets. 🙂

Mar 21, 2012 11:37 AM in response to ds store

Yes, it's able to recover the data from the recovery hd on the internal hard drive and I have already cloned the internal hard drive onto an external one, but I'm still not able to recover data from the main partition. I will definitely use the carbon copy clone when I get home and see if that will work! Hmm I'm not sure why disc rescue is not able to get te real data it seems quite odd.. Maybe I'm using the wrong mode- I'm usin the mode meant for recovering unmounting drives.


I have not yet installed Linux but please let me know what things I should do and I'll definitely give it a try!

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Circle with a Slash Through it and Non-Mounting Hard Drive

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