Issues with btinternet.com email

I have been having the same problem for some time, and like everyone else have become very frustrated with it.

Having just returned from a few days away I decided to turn off iphone and ipad before starting the mac. The e-mail on the mac opened and collected new mail with no problem - that certainly didn't happen before I went away.

I will experiment with devices turned on in stages.

At least I may end up not wasting time and effort in trying to find a solution.

Sylvia

As a Yahoo customer I have had this problem for far too long now. Ther are so many comments on all sorts of forums, including Yahoo, that I find it so hard to believe that such a large company as Yahoo seems to take no interest in how one of their products is performing. In this day and age with many people haveing and relying on multiple mobile devices to comunicate arround the world, that we are all supposed to turn off functions, (like push) to be able to use their email service. If I could ditch them just like that, I would. But as we all know its not that easy,as we have all used their email service for many years and have so many usernames associated with our email addresses that it would take for ever to change them all. I have tried many times to comunicate with Yahoo over this issue, but as yet have had no reply at all, just given a reference number.

When is someone going to have the balls to sort this one out?

All I can say is I am glad Yahoo don't make phones!

Good luck to you all

Mick

For the last couple of days, things seem to have improved and I think this may be because I actually close the mail app on the ipad when I have used that rather than the main mac. Time will tell!

Yes things have improved in the last few days for some reason. I had tried all the fixes mentioned here by previous posters (thank you all for taking the time and effort to help the rest of us who are thoroughly confused) and none of them worked for me. All my problems are with mail on my Macbook. Ipad and Iphone, both fine and unaffected.

So, hopefully whatever BT/Yahoo have done has fixed the glitch? Fingers crossed.😀

You lucky people, I wish.I am about at the end of my tether with this.

No help from Yahoo or apple. Yahoo also managed to loose all my emails

the other day over 4,500 of them.

Cannot restore them because I left it more than 24 hours to report it. They took more than 24 hours

to reply to my email telling them they had all gone. !!

Long live gmail. !!

All the best to you with it.

Have you gone into settings and individually set the iPhone, IPad and Macbook to manual retrieval of e-mails? Doing this prevents any 2 devices retrieving mail at the same time which is the cause of the problem.

BT finally apologized and agreed to refund one month's broadband fees for my trouble.

Chris

Yes thanks for that Chris, thats ok but I rely on push to alert me of incoming mail on my iphone so as to reply quickly for work. (Thats what the phone and ipad is all about.) Yahoo must get into 2012 so we can use our tech as it is designed for.

Thanks for the reply, I may result in doing that as it is all doing my head in !!

Ta. Mick ( Has anyone managed to get imap, since I re-installed yahoo, all I can get is pop)

Thank you so much for this. I've spent the past 2 days on and off the phone to BT being told this wasn't the problem and this morning am finally talking to someone in their mac support team who says this is exactly what the problem is and that BT's security settings on their servers mean you cannot access your email from various devices (eg macbook pro, iphone, ipad) because the server blocks it. I was originally told to only use one device at a time which obviously isn't practical. This is the only sure fire way to avoid problems. The only work around way round this problem is doing what I am now doing which is setting up all 3 devices to only receive emails manually (as per your instructions) so going into advanced settings on fetch data and clicking on manual. I'm advised that if I have problems the only way to solve it is to go into my BT yahoo account and reset the password. I have also had to go into my BT yahoo account and verify all of the email addresses I'm using. On my 123-reg accounts (5 in total) I've had to switch to using the outgoing BT mail server (mail.btinternet.com) on custom port 25 with SSL unchecked using my BT email and password.

I have suffered this problem for years. What I can't fathom is that occasionally things work fine (either POP or IMAP) then the very next day and exactly same circumstances I get locked out of the servers. Really frustrated by BT and Yahoo 😠

I just found this thread after all the same frustrating experiences with BT everyone has described. Yesterday I was sent to next level (again) and this time was told its a BT server problem which their engineers are working on but havent got a fix yet. Do they just make it up as they go along? I'm so totally fed up with being treated like this when BT are still taking my money every month.

How did you manage to get a refund? Not sure Ive got the energy for such a task but would appreciate some advice about where to begin.

I have an imac and ipad.

Same problem with BT...had I known I was due for all this trouble I would not have switch ISP's

BT should fix this asap.