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New AT&T iPad 4G only connects on EDGE outside of US

Here in the Cayman Islands we have two local carriers both offering HSPA+ at 2100 MHz. I have two iPad 2 3G's and several iPhones (3GS, 4, 4S) that all connect to the local networks using 3G. I have sim cards for both carriers. Yesterday I got two of the new iPad 64GB+4G (AT&T) and I can confirm that both of these only connect to the local carriers via EDGE. I have tried multiple sim cards, done full restores, setup as new iPads etc. Nothing made any difference. I have spoken with the tech support of both carriers and they have no explanation, especially since the sim cards work fine in older iPads and the iPhones. Interestingly I had a pre-paid AT&T sim card that I reactivated last night (a one month data plan plus a one month international coverage plan) and when I put that into either of the new iPads I can connect to both local carrier networks via 3G. So does that mean the new iPad is not completely unlocked? I have seen a few similar postings regarding EDGE connections only so hopefully this will be addressed via a quick software update. It's kind of sad that my new iPads have slower connection speeds (via cellular) than my older ones.

iPad, iOS 5.1, No 3G or HSPA+ 4G connection

Posted on Mar 22, 2012 11:13 AM

33 replies

ctajbm

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May 17, 2012 11:15 AM in response to ctajbm

Update

Got a call from AppleCare this week and they were very helpful. They had been monitoring my posts and the engineering team wanted to get some detailed information from my iPad. The AppleCare tech sent me an email with an attachment. The attachment, when opened on my iPad, added a telephony logging option under the cellular data menu. He then had me do the logging with both my LIME (Cable & Wireless) and Digicel SIMs and after syncing my iPad with iTunes I emailed him both sets of log files. Hopefully this will provide the engineers with some helpful information as to why my new iPad + Cellular, running iOS 5.1.1, only connects to LIME via 3G and Digicel via Edge.

May 28, 2012 4:07 PM in response to ctajbm

I went into Lime today. They asked which iPad I had. When I said 3rd generation they would not sell me a SIM due to the issues that are currently being experienced.

Aug 30, 2012 8:30 AM in response to CleaverT

Maybe I am in a wrong place but I read all posts and hope somebody help me here.

I got the device from US and I never activate it's original Verizon sim card yet. I tried to use a 3G data sim card outside US. the dvice get antenna and bring the carrier name on top corner also say 3G beside it.

but when I try to use safari for browsing the net, it says : " could not activate cellular data network"

how can i fix it?

my carrier says the sim card is activated and working (the 3G sim i mean not Verizon)

any suggestion?

It's running 5.1.1

New AT&T iPad 4G only connects on EDGE outside of US