Fel: 0x8004010F: ZebraMapiCopySession::CreateMobileMeMessageStore: CreateMessageService failed This is what i get when i try to activate contacts in the icloud control panel and no contacs are syncronised..... iPhone 3GS, Windows 7

Similar situation - new Dell Laptop running Windows 7 64-bit and Office 2010.

Restarted system into Safe Mode and was able to finish configuration on iCloud.

I cannot be certain, but possible cause is related to "Office Software Protection Platform Service " under Services and connection with Outlook. It may be possible to disable this service temporarily while configuring iCloud to be successful, but Outlook will immediately close if this service is not running - so this service should only be stopped to work around the error while initially configuring iCloud.

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Russell Colbert

Cralyn Technology Solutions, Inc.
(407) 710-7210, Ext. 102 Voice

I get the same problem. iPhone 4, Windows 7, Office 2010.

Tried with the safe mode. Didn't help. Also disabled Office Software Protection Platform Service. Again the same error message.

Any suggestions?

Thanks.

After much some reasearch I fixed this problem for my problem computer. I have two computers running Windows 7 64-bit, one working with iCloud contact/calendar sync and the other getting this "0x8004010F: ZebraMapiCopySession::CreateMobileMeMessageStore: CreateMessageService failed" error (when you look at the report data to Apple).

So when I compared my system to a working system, I found that there was a difference in the bit-named DLL used by iCloud.

Go to Outlook, File, Options, Add-Ins and in the Active Application Add-ins section highlight "iCloud Outlook Addin". You'll find the DLL name there.

On my working computer, it was APLZOD6432.DLL, while on my problem computer it was APLZOD32.DLL. Ah ha! Its trying to setup Outlook 64 with a 32-bit iCloud DLL. Or so I thought.

I looked for a 64-bit specific install for iCloud. Nope, iCloud 1.1 is for both. Hmmm...

I thought I had installed Office 2010 64-bit on my problem computer, but apparently I installed 32-bit. I was able to confirm this by going into Outook, File and Help. Under "About Microsoft Outlook" it said 32-bit. Checking the working computer, it was showing 64-bit Outlook.

So this also brought another thought to my mind. Maybe the problem is because I installed the iCloud control panel before I installed Office 2010. 😮 That said, I uninstalled iCloud Control Panel (Add/Remove Programs), and re-installed it from the manual download page http://support.apple.com/kb/DL1455 and tried contact syncing again. It worked!

Then I went to check the DLL in use. It was APLZOD32.DLL. So perhaps iCloud sets up for 64-bit Office when no office is installed on Windows 7 64-bit and breaks when you install 32-bit. Or there is a part of iCloud install that needs to be done with Office installed. Either way, I'm happy to have the issue fixed. Leaving the 32-bit Office there for now. 🙂

LeRoiLeon's suggestion of uninstalling the iCloud Control Panel, then reinstalling it worked for me. Wish I had tried this first. My Contacts and Calendars finally synced. Thanks

Simple uninstall and reinstall SWEET!!!

Worked for me 😀