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tyf91 Author

Level 1

0 points

iMessage and FaceTime not working

Hi,

I updated my IOS to 5.1 the other day, and since then neither iMessage nor FaceTime has been working correctly. I'm currently studying abroad in Spain, so my phone number is deactivated. I still have my apple ID on my phone however, which should be enough to use iMessage and FaceTime. When I go into settings, it says iMessage is "waiting for activation". I obviously can't call customer support either, as my phone is deactivated. Apple is really making me angry now. Updating the phone took away my iMessage and FaceTime abilities, and now I can't even contact them because they don't believe in email support. Can anyone propose a solution to my problem? It would be much appreciated!

iPhone 4, iOS 5.1

Posted on Mar 24, 2012 8:21 AM

69 replies

samiii

Level 1

0 points

Jun 21, 2012 5:26 PM in response to tyf91

My imsg and facetime used to work before but since i upgraded my IOS to 5.1.1 it just stoped and started giving me a message that " its not activated " even if iam logged in with my Apple ID. Then it says it will send an activate message or somehting but never recieve anything......

I am using Iphone 4 and my carrier is T-mobile..... is it possible that T-mobile is not compatible with imsg & FT ??

but it used to work before..... anyway can anyone help ???

Jun 21, 2012 5:29 PM in response to tyf91

change the dns number as i said above. try that and see

hmcord

Level 1

0 points

Jun 28, 2012 4:47 PM in response to Ryneeev

THANK YOU!!! It worked for me! thank goodness!

samiii

Level 1

0 points

Jun 28, 2012 7:09 PM in response to tyf91

Its not working for me... It seems its trying to send a txt message to my old number ( other country number) not with my current t-mobile number :(.... And i dont know how to change it to my current number. Any suggestions??

Ezio_017

Level 1

8 points

Jun 30, 2012 10:11 AM in response to sanjayfromcoimbatore

Cheers buddy, been trying to get it to work on my iPad 3rd Gen since I brought it months ago aha. This worked for me so thanks :)

Jul 1, 2012 1:55 PM in response to Ryneeev

Thanks ryneeev, changing the date did the trick

JostiBob

Level 1

0 points

Jul 8, 2012 10:01 PM in response to tyf91

Anyone having this problem, the first thing you should do is try to change your DNS to 8.8.4.4 or 8.8.8.8

That should fix it, it did the trick for my on my new iPad and iMac.

Good Luck!!

stuboy00

Level 1

0 points

Jul 22, 2012 3:40 AM in response to JostiBob

none of this is working for me i bought 2 new ipad2 updated to 5.1.1 this morning and when i try to connect to facetime it just says (an error occured during activation try again) but when i try again the same message appears?

help please i really need facetime as i am going to work away and i need to be able to see my wife and baby

cheers stu

Jim395

Level 1

0 points

Jul 22, 2012 7:36 AM in response to tyf91

hi,

same as stuboy00,

i have an iphone 4 updated when 5.5.1 came out and im with T-Mobile uk.

it happened this morning,

imessage says "an error occured during activation try again" and face book "waiting activation".

ive restored my ipone and also ive tried the time thing and changing the dns to 8.8.8.8 and 8.8.4.4

interestingly my ipad 2 (wifi only) is working fine.......

many thaks,

jim

Shay97

Level 1

0 points

Jul 22, 2012 7:45 AM in response to Ryneeev

Restart like a hard restart or just turn on and off?

Jim395

Level 1

0 points

Jul 22, 2012 7:48 AM in response to Shay97

Hi Shay97,

Full restore to factory settings then restored it with the lastest back-up.

Jim

Shay97

Level 1

0 points

Jul 22, 2012 7:52 AM in response to Jim395

Hello Jim395,

Thanks for the help! I've been freaking out over this activation thing since I use FaceTime and IMessage the most and desperately needed it fixed!

Jim395

Level 1

0 points

Jul 22, 2012 8:02 AM in response to Shay97

Hi shay97,

imessages and facetime are still not working on my ipone.

I have no idea what to do?

i really thought apple had got this "joined up" tech stuff sorted.....appears not.

jim

JostiBob

Level 1

0 points

Jul 22, 2012 8:17 AM in response to Jim395

Did you try setting your DNS to 8.8.8.8?

Jim395

Level 1

0 points

Jul 22, 2012 8:43 AM in response to JostiBob

Hi,

Yep.

Ive just tried to ring apple uk support.

i got the case number and rang. while giving my details, the automated voice asked me if i had a "support plan" or something, if not it would cost me £25!

what a load of old b*****s!

What is apple doing?

a very unsatisfied,

jim

iMessage and FaceTime not working