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atyree Author

Level 1

25 points

Mail app shows 3 unread emails when there isn't.

Both the badge on the app icon and the app itself on my 3rd gen iPad says my gmail account has 3 unread emails. I've checked multiple times, and I can find none unread. When I look at the account on both my desktop and my iPhone, they register none unread.

When I delete the account on my iPad, the badge goes away and everything is fine. But when I add that one account back, it reads 3 unread again. Any idea what's going on?

iPad (3rd generation) Wi-Fi, iOS 5.1

Posted on Mar 25, 2012 2:01 PM

Best reply

eddYfromNelly

Level 1

8 points

Posted on Mar 10, 2017 12:00 PM

I had this problem as well, go to settings and just turn off mail, do not delete!

open mail, do not go through setting up again. Close mail.

go back to settings turn on mail, open mail.

Make sure you have "unread mailbox" and any unread mail should be in that box.

I Found an old KijjijI alert there...

good luck...

View in context

150 replies

Golfer16

Level 1

0 points

Nov 24, 2015 5:44 AM in response to MADevlin

Brilliant. A couple of minutes and problem solved. Thanks

Linny818

Level 1

0 points

Nov 27, 2015 10:29 AM in response to shaarp

thanks!!! it was driving me crazy!

Dec 9, 2015 2:27 PM in response to atyree

PROBLEM SOLVED

I have just solved this problem on my iPhone 6 - I deleted the email account entirely and then then added it again. When it was back, the two phantom unread emails had gone.

Dec 14, 2015 9:57 PM in response to lb99

thx Ib99 - was annoying me!

pickdesk

Level 1

0 points

Dec 25, 2015 10:32 PM in response to atyree

jjust send yourself an email then go and read email hit edit then mark as unread and voila

pickdesk

Level 1

0 points

Dec 25, 2015 10:34 PM in response to atyree

jjust send yourself an email then go and read email hit edit then mark as unread and voila

Jan 6, 2016 12:49 PM in response to atyree

I had the same issue, finally solved it on my own. On my iphone 6 I went to

settings, then
"mail, contacts, calenders"
iCloud and logged in then went back a step
clicked on my company exchange or i'm guessing for a non-work phone its the gmail / aol / etc. client
turned the mail icon to off
then turned the mail icon back on
messages disappeared

I previously tried syncing this with my laptop through a usb as I have MS Outlook on my mac, but dice. After months of annoyance, the above steps finally worked.

Jan 16, 2016 5:14 PM in response to MADevlin

Thanks for posting. I've been pulling my hair out trying to fix this.

jswardyn

Level 1

0 points

Feb 20, 2016 6:03 AM in response to Wizard Fingers

Thanks Wizard Fingers -- further instructions would be go to settings, mail contacts calendars, then to outlook, slide the green slide to off, then go back to the home screen and go back in and turn it back on and my fantom badge was gone.....I did not even have to reboot.

Good luck with yours and thanks again!

Feb 20, 2016 8:22 AM in response to atyree

I've been having the same exact issue on an iPhone 6 with Outlook for weeks. I was just able to resolve it by opening client on my laptop, marking all emails in my inbox as unread, refresh my phone, then mark all emails read on the client on my laptop and refresh my phone again. Finally the three mysterious unread emails on my phone were all 'read'.