lose connection to magic mousse

Question

lose connection to magic mousse

Hello,

I buy my first Apple computer (IMac 21,5) 4 month ago. I was very excited !! But now a little disapointed with problem for connecting my magic mousse to the computer. I try a lot of things, but nothing seems to resolve this problem. I restart the mousse, change the battery, restart computer, look for an add-on which can correct this failure...My IMac is an Core I5 with 4 Mo of Ram, 21,5 inch screen, with LION's O.S. 10.7.3.

When i restard the computer, the connection with the mousse is ok, but when i start to use ti, after 2 or 3 secondes, the computer lose the connection. I try to reinitialize the PRAM, but it is the same problem. SO, what can i do ? Have ou the same prob ? Thanks a lot for your rescue !!!

iMac (21.5-inch Mid 2011), Mac OS X (10.7.3)

Posted on Mar 26, 2012 2:23 PM

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Answer 1

Mar 27, 2012 6:12 AM in response to François de vendée

Hello:

Try resetting the PRAM and SMC.

Make the mouse a favorite.

Barry

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Answer 2

Mar 28, 2012 1:39 PM in response to Barry Hemphill

Hello Barry,

Thank you for your response, but it doesn't seems to resolve my problem.

I resetted the PRAM and SMC, and make mousse as a favorite.

But there is a little better connection : instead of staying connected 3 seconds to my computer, it stay 20 to 30 seconds...I'm borring with this situation and i bought a PC mousse connected to my mac on a USB port. My first experience with a Mac computer is a little disappointing.

If you have got an another idea, thanks to leave me another message !

François.

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Answer 3

Mar 28, 2012 1:51 PM in response to François de vendée

Hello:

I do have one more suggestion. Take the mouse to an Apple store or call Applecare and ask for a warranty replacement. I suspect the mouse is faulty.

Barry

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Answer 4

Apr 6, 2012 5:22 AM in response to Barry Hemphill

Hello Barry,

That's what i did. Apple Accept to replace my mousse, with no charge. I received a new one yesterday, and it seems to resolve my problem !

Thanks for your help.

François.

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