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Mysterious nightly Data Usage charges ?

I'm now very curious. Has anyone at all managed to get a STRAIGHT answer regarding the mystery Data Usage charges when their iPhone goes into sleep mode or through the night when then are not even using their phone ?


I've just posted this to the Apple Facebook page and am now determined to get an answer to this. If this is unncessary charging for data that is caused by a phone setup or programming or by AT&T charging for WiFi when they should not be, then we the customers need answers and resolutions and to stop having these charges showing up when they do not need to be. Ever.


Posted to the Apple FB page today:


I have a good question for Apple I'd like an even better answer for. For all of us using an iPhone.
I have noticed since updating my iPhone 3GS with one of your patches in February, that my Data Usage has now steadily climbed to the point it's taking my Usage Limits on AT&T beyond what they were originally fine set at. This has now had to be increased thanks to the phone switching from WiFi to 3G during it's sleep mode and to be honest, this seems downright ridiculous. This has already cost us an extra $30 in one month to keep the Data Usage going and now to increase the limits all based on this phone switching to 3G.
My phone has gone from being well within it's limits to well over those limits as it's running approximately +70Mb of data nightly now. Why when prior to these latest updates it was still only running through the WiFi connection even through the night.
I have checked with many sources of information and they all report that the iPhones switch from WiFi to 3G shortly after the phone is placed into sleep mode.
I would like an actual answer please based on technical and factual information. Not hear-say. Why do the phones now switch to 3G when they are in sleep mode as this not only still drains the battery but adds to the data costs whenever the phone switches over.
Are we expected to have to manually keep switching our phones network connections over so 3G is only used when we are not near a WiFi connection or is this something Apple are going to fix and fast, or are we the customers to start placing claims for the extra expenses against Apple for this ridiculous and seemingly unnecessary change ?
Why is this happening and what are Apple going to do to resolve this issue ?



iPhone 3GS, iOS 5.1

Posted on Mar 27, 2012 2:32 PM

Reply
11 replies

Mar 27, 2012 2:58 PM in response to Calineil

Yeah... that was a lot of futile effort. There is no 'Apple Facebook page'.


Still, you might want to turn off a few things such as location services and notifications. There's one particular item that keeps running on people's phones, it's the time zone detection, which you can turn off anytime you want in your iPhone settings menu.


An alternative would be turning on Airplane Mode while leaving WiFi on, if you need to stay connected. Or just the Airplane mode. This will prevent any unwanted data transfer overnight.

Mar 27, 2012 6:09 PM in response to Ferretbite

Thanks for your feedback Ferretbite but your suggestions still imply we would need to manually turn on or off those settings when in reality we SHOULDN'T have to. The only service I leave on through the night is location services and I make sure all other apps are shut down so there is no need to wake up and find I have a 67Mb usage showing on my data monitoring. Especially when I'm only logged into WiFi and not an Internet 3G service. We should NOT have to be turning services on and off JUST to stop what surely seems like phantom charges. Thanks though.

Mar 27, 2012 2:58 PM in response to Calineil

I don't have an answer from AT&T or Apple, but I have a resolution that requires Apple Developers to implement, and that is simply to check first for Home Network or Primary Network first and if present use that method instead of 3G or 4G to transmit data. However, this requires Apple to implement these changes into their iOS, why they don't do this now instead of later I don't understand. I talked extensively with AT&T technical support and they tried to tell me that this might impact users who are not home, and I simply told them that would not hurt them at all if the system just checked if not at Primary Network to simply use the 3G or 4G, it just adds one layer of check point first before selecting the method of transmitting the data and this would be welcomed by users greatly but means less revenue for AT&T.....


Hmmmm do you think AT&T would even want that??? No reason for them to push this to Apple, it requires the Apple user base to push this change in the iOS, under the network section just be able to lable one network as your primary and to check for that one's presence before sending data.


For Apple this might mean more battery usage which means poorer battery performance, so there might be a trade off, but if you have your phone at night, at home, plugged into your iHome or via Power charging then this alone would save millions of us data usage that is unexplainable from Apple or AT&T but is ever increasing with each iOS update we get.

Mar 27, 2012 3:18 PM in response to Calineil

To answer some of your questions, which ARE answered in the other thread you posted to if you can slog through thousands of messages, WiFi is turned off when the phone goes to sleep to conserve battery, unless the phone is connected to power. If it weren't the battery would run down in a few hours. WiFi requires a continuous data connection at a steady 30 mw drain whether data are being transferred or not, compared to cellular data, which only uses power when sending.


As to why more usage, more apps use more data. And apps can run in background when the phone is asleep. News apps do, for example. As does Facebook. Many free apps are free because they collect data from your phone and "phone home" with it so they can resell it. I saw an article on this a couple of weeks ago, which, unfortunately, I can find right now.


And finally, if you see data charges on your bill with late night time stamps that does NOT necessarily mean data were transferred at the time of the time stamp. That is the time accumulated data usage is posted to the billing system. To find out when the data transfers actually occur you need a monitoring app such as Dataman.

Mar 27, 2012 6:17 PM in response to Lawrence Finch

Thanks Lawrence. It sure is a concern but what also concerns me even more is the fact that I'm home on a WiFi connection 98% of the time and both Apple and AT & T clearly state we should not be getting charged for any data sent over a Wifi link. So how can a program such as Dataman confirm that over night I used 67Mb of 3G data, not WiFi and yet on a check with AT&T today yes, that's chargeable data being used. For what ?

Mar 28, 2012 12:14 PM in response to Lawrence Finch

Dataman Pro just issued an update which shows which apps were using data. Unfortunately, it is only by hour, and does not show how much data each app used. I'm not convinced its accurate yet, but there is something really strange going on. I leave my phone plugged in at night, connected to wifi, and all apps except Dataman Pro closed. I've noticed that every hour, there is a very small amount of cellular data used. It ranges from .5KB to around 17KB. With the Dataman update, I saw that the app sending the data is PHONE. Well, of course, that app is closed. My guess is that the phone is maintaining a cellular link, though why it needs to is beyond me.

Mar 30, 2012 10:24 AM in response to Calineil

This is outrageous. I've been warned of being a top 5% data user and had my data speed throlled down in Feb, so I started monitoring my usage but three days into my new billing cycle ATT thinks I've used 760MB already.


Two of the biggest chunks came from the phantom 3G data recorded around 2AM for 200MB and 10PM for 350MB, both while under wifi, which pushed me over 600MB second day in my billing cycle.


The only time I actively use 3G (or 4G according to ATT) is during my 35min commute, during which I listen to audio podcasts. I listened to TNT show of Twit network yesterday and the audio file is 17.7MB, however ATT's log shows 125MB of data usage during that time. Even with email push email (with remote image download off) you cannot use 125MB unless you stream videos. This record is corroborated by onavo app which also shows 125MB chunk of audio/video data size.


ATT is claiming that data usage clocked may not be realtime and it shows up with some delay, so it possibily means that those 200 and 350MB phantom data came from something I did last month. If this was true it is completely unfair to users that the usage data is pushed over to the new billing cycle. If it was from last month, it shouldn't be counted into usage of the new billing cycle.

But I seriously doubt it, because My Data Manager app do show that data transaction of 200 and 350 around the mentioned time, so it is not just on ATT's record that it happened but real data transfer happened in the middle of the night with WIFI on. I cannot think of any apps doing a delayed data transaction during idle time and even so not on 3G rather than Wifi, so this truly is phantom data.


Also I don't understand why 18MB audio streaming could become 120MB data transaction, bloating it up almost x6. I used to stream video podcast (with unlimited plan, before throttling) and my total monthly usage was around 3GB at max. But at this rate I'll hit 3GB ceiling in a week just listening to audio and sending receiving phantom data packet.


If ATT is so concerned over saturation of network traffic why wouldn't they go into the bottom of this instead of just looking for way to charge users more?

Apr 1, 2012 5:20 PM in response to Euisung Lee

Hi there Euisung Lee and I can sympathize with your situation as I had exactly the same kind of thing happening. I've since found out that the iPhones switch to 3G once in "sleep" mode so anything streaming is going to run from 3G data not wifi. I've also found out a great solution that seems to work if I can point you to a blog I've started about these issues at you-are-all-you-need-to-be.blogspot.com. Ive included info there that will more than likely greatly help. Please let me know how you go too.


Many thanks and regards.


Neil

Mysterious nightly Data Usage charges ?

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