Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

macbook air screen goes black

Hey. I bought a new MacBook Air 13" on December 20, 2011. I do like it a lot, but I have one big problem (its big to me!) and question -- about 3 times per week since purchasing the MacBook Air while working / typing on the MacBook Air, the screen just goes black fir NO apparent reason!! It is like the battery is suddenly totally OUT of any power! But, the battery has plenty of charge, and no command or other key stroke nor any other activity that should cause this black screen has been done.


NOTE: It seems to happen while I am in M.S. Word for Mac. It stays black for about 3 to 5 seconds, and then comes back on. No file is lost. My work is all still there, and it comes back on like nothing ever happened. But it is not NORMAL and I have never had this happen like this with any other computer I have had --MAc or Wndows.


Anyone have any ideas what causes thus? Thankd ahead of time for your time and help. BLT

Posted on Mar 28, 2012 2:09 PM

Reply
87 replies

Oct 27, 2013 2:16 PM in response to TheOsteopath

Well, I started this thread and after Apple's replacing my Air twice, I gave up and forked up the extra money and got a MacBook Retina Display. I just got tired of going to the Apple store. If you decide to do that, however, I'd suggest you deal with your local store. I tried the online route and I got much better service in person. You'll get credit for the Applecare as well, if you have it. I can't believe they still haven't fixed this problem. I'd really like to have an 11" Air, it was exactly the right size for me with my traveling so much.

Nov 14, 2013 3:16 PM in response to btollison

I have purchased 2 macbook airs in 2011 for my office. No problem with either of these ever. Then I bought one in August 2013. It has intermittent blackout problems similar to yours. I noticed that some people say it happens on Chrome. I never use Chrome, only Safari.

I've just been putting up with it. Now I think I'll take it in to Apple. Gr-r-r-r-r. Seriously, we don't pay Apple prices to have these issues.

Dec 14, 2013 5:13 AM in response to btollison

Well, I have a Mac Book Pro and it worked great for the first three years. Then last year it started to black out. I have tried everything, I mean everything, and it always black out after watching any vid, or working with graphics, or even just typing. It has being a real nightmare. I gather, I am gonna have to give up on Apple. Very sad, but this really ruins it for many of us and many things and the only option is Linux, cause windows is another real mess.

Sep 20, 2015 12:03 PM in response to btollison

i had the same problem with my Mac Air and after searching here, i realised that i have a case snugg and it has a magnetic flap close and i use my computer on it, that magnet somehow activates i think sleep mode on my mac then screen goes black and when i tilt the screen or move the computer around it comes back. So i would suggest check if you have any magnetic case or something magnetic under the mac.

macbook air screen goes black

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.