windows migration assistant troubleshooting

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Level 2

392 points

windows migration assistant troubleshooting

I've done this several times so I do not know where to look

Windows 7/laptop user wants to move iTunes(16GB), photos, 3 email accounts in Outlook. Documents optional

Mac MBP was received and activated. She worked with the interface and options but just to get comfortable with things. No data moved.

Today we fetched the Windows Migration Assistant, fired it up and connected via Ethernet to the same network.

Get the confirmation code ID.

On continue the user ID's (3 on the Win7 laptop) are recognized but there is no content in the sense data values read "0 KB"

Nothing transferred/nothing works.

Where else?

Also looking for a reasonable link to do this manually but I'd really like to get Migration Assistant to do this work.

Spring greetings to all... Thanks

MacBook Pro, Mac OS X (10.7.2)

Posted on Mar 28, 2012 4:08 PM

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Answer 1

Top-ranking reply

Pondini

Level 8

38,863 points

Mar 28, 2012 8:23 PM in response to Michael Mizen

I don't do Windoze, so can't be of a lot of help, but . . . it sounds like everything was done correctly. Unless there's some sort of hardware or directory problem on the PC, I don't know why nothing transferred. I'm assuming you've seen and followed the instructions here: OS X Lion: About Windows Migration Assistant

Since the MBP is new, there's free phone support from AppleCare for 90 days; they should be able to help.

To do it manually, see the Manually Migrating section here: Switch 101: Migrate your Windows files or system to your Mac

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Answer 2

Michael Mizen Author

Level 2

392 points

Mar 29, 2012 8:57 AM in response to Pondini

Thanks for the lead on the manul migration. I did call AppleCare and their response was "it works sometimes but not alwasys." Not much help.

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Answer 3

May 18, 2012 11:52 AM in response to Michael Mizen

On the Windows machine, are you using an administrative-level account to run the Windows Migration Assistant?

If the account doesn't have full administrative access to the machine, it may not be able to access the files of the other users.

To check on the account's access level, choose User Accounts from the Windows Control Panel. Under the account name, it should say "Administrator."

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