Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't see, quickview or open email attachments...

iPad 2-I can receive emails fine, but cannot see, quickview or open email attachments. I've been sent PDFs and can see a paper clip icon in email list view, but no PDF icon in the email.


Why?


Thanks.

iPad 2 Wi-Fi, iOS 5

Posted on Mar 31, 2012 5:54 AM

Reply
26 replies

Mar 31, 2012 7:44 AM in response to Emma_82

Have you tried quitting the mail app and restarting the iPad?


Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus ➖ sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


You don't see the attachment in the email like this? This is a Word doc but they all work the same way.


User uploaded file

May 29, 2012 2:13 PM in response to Emma_82

How about something really crazy and unheard of?


I have two email accounts with Google Mail. Both are the only ones set up in the Mail app inside my iPad2. One would load everything: .jpeg, .docx, .pdf, and everything. The other would not.


I tried hard reset multiple times, deleting both email accounts and hard resetting. I cut all processes using SBSettings and killed all processes related to mail. So I have nothing running now, and I deleted all of the readers, Doc to Go, Quick Office, and other apps I had added.


Now I have nothing running and no apps installed.


Then I set up mail again from the bottom, as if the iPad came in the mail today. One gmail account still automatically opens and previews .jpg attachments, and show .doc, .pdf attachments with their respective icons. THE OTHER GMAIL ACCOUNT IN THE SAME iPAD MAIL APP DOES NOT OPEN THE SAME MESSAGES I HAVE FORWARDED TO BOTH. I would see an arrow pointed down in the icon inside that "faulty" mail account, and the name of the attachment below the icon. I have pressed my finger a gadzillion times on those icons, only to see the spinning wheel briefly and nothing. Holding them down would do nothing, and i can't open in other apps.


The wackiest thing is... when I hit forward (by tapping the curved arrow at the top), I get a drop-down choice list: "INCLUDE" and "DON'T INCLUDE" attachments. When I tap on INCLUDE, .jpg files immediately load and show in the reply message, only two of four .pdfs load and open, but no .docx attachments would.


How would we be supposed to troubleshoot or fix something like this?

May 29, 2012 3:10 PM in response to Coppertiger

Thanks for the reply Coppertiger. The setting "Load Remote Images" would have to be on for any gmail account to load images in the Mail.app. Therefore, YES it was on. I turned it off and on many times.


The link you posted is old. Over two months old. There are many postings complaining about Apple iOS 5 mobilemail, and something is wrong. It's one of the main problems with the new system. I had everything fine since 3.1.2, and worked through 3.1.4, 4.0, 4.1, 4.2, 4.2.5, 4.3, and 5.0 but this time mobilemail has been problematic for everyone all over the world. If you would do a search, you would see billions of postings and complaints about mail not opening attachments, mail not showing attachments but only paperclips, and mail not even launching.

Can't see, quickview or open email attachments...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.