Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my macbook keeps shutting down

my macbook keeps turning of randomly with a good charge

iPhone 4S, iOS 5.0.1

Posted on Mar 31, 2012 1:37 PM

Reply
25 replies

Oct 8, 2013 1:09 PM in response to Waitatian

A year ago my 2011 MacBook Pro had similar symptoms and it took going to the Apple Store three seperate times for them to figure out what it was.


At first my laptop would shut of unexpectedly once every few days. Then it got increasingly frequent to the point where if I lifted it up, it would "click" and shut off. It would only turn back on if the power chord was in. My battery power was fine and the specs and prelimenary checks they do at the apple Store showed nothing. Every time I turned it back on, the date and time was reset and it wouldn't allow me onto some websites. They did system resets, reset the SMC, and I did an entire wipe of the computer. I told the guy this and insisted it must be a hardward issue, but he still just tinkered with it and tried to send me home. The instant I picked it up, it shut off again. For 24hours my laptop was under their "stress tests" and was doing fine. It wasn't until I spoke with someone knowledgeable and filled him in on information the other guy didn't write down, that we finally got to the bottom of it.


The issue was the hard drive. All I needed was a new hard drive. I tell this lengthly story so you can know the exact symptoms my laptop was having and also be aware that some people at the Apple Store can be a pain in the ***, and that they aren't always very helpful. You may need to be pushy. If you are experiencing these symptoms, it is most likely a hardware issue. My exact symptoms pointed directly to the hard drive.


I am now experiencing what I think is the same thing... However, it has been a whole year since I've had any problems.



Good luck!

May 3, 2014 4:27 PM in response to Ras68

been having the same issue with mbp, will just shut down after around hour of use or if i pick it up from bottom there is a click sometimes, and often shuts down, under left conrner where the battery and harddrive meet i have taken it in 4 times now and the guy says its a software issue , did a stress test and found no issues with hardware .but i will have him sent it to apple as he does not know how to fix my issue.

my macbook keeps shutting down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.