Weird, have you ever heard of Mail doing this before?

My concern is to ensure that I have access to all mail sent and received, year after year. I don't want to depend on other people's servers - what just happened to my ISP's server is an example. I'm going to create folders "On My Mac" and copy mail sent and received into them. That way if anything happens to any of the mailboxes online, copies will always be available in Mail.

Thanks for your assistance,

iHope

Ok, good advice.

When I asked if there was a difference in status between a Sent sub-folder in SENT and a Sent sub-folder in 'iHope' i meant is one safer (more secure, less vulnerable) than the other?

Or is there no difference, in which case what's the point of reverting to the configuration Mail had before?

Thanks,

iHope

BDAqua,

Some good news! I sent an email from iHope, the first since this issue began, and Mail created a mailbox for it in the same place it was before (as a sub-folder of SENT).

This new iHope sent mailbox contains just the one sent message. Shall I copy into it all the others from the '@iHope' sent mailbox? Or will that create a problem on the server?

iHope

Yes, I'd move them.

Unfortunately it may not be that simple.

Before moving them I decided to check online and see how my Webmail account was looking, and found that the email I sent yesterday was not in the "Sent objects" folder with all the others! Instead it appears in a newly created sub-folder of INBOX, called "Sent". (How crazy is that?).

If in Mail on my computer I move the sent emails to the correct iHope sent mailbox, will they end up in the wrong place in the Webmail account? Will this create a new long-term problem? I've written to the ISP for advice.

iHope

This new iHope sent mailbox contains just the one sent message. Shall I copy into it all the others from the '@iHope' sent mailbox?

Yes, I'd move them.

Unfortunately it may not be that simple... If in Mail on my computer I move the sent emails to the correct iHope sent mailbox, will they end up in the wrong place in the Webmail account?

What's confusing? Please refer to my last couple of postings. I've reported that the new mailbox (with only one message in it) was created automatically by Mail.

The following is about the way my Webmail account looks on the ISP server:

I decided to check online and see how my Webmail account was looking, and found that the email I sent yesterday was not in the "Sent objects" folder with all the others! Instead it appears in a newly created sub-folder of INBOX, called "Sent". (How crazy is that?).

Is it clear now?

iHope

I'm not able to get a clear, overall, complete picture of both, sorry.

Ok here is the overall picture...

1) Mail on my computer is exactly as described in my first posting, except that the sent mailbox that vanished is now back where it was and contains the one email sent 2 days ago. This new mailbox, as you're aware, was created automatically.

2) In my Webmail account online (on the ISP website) the email sent 2 days is not in the "Sent objects" folder with all the others. Instead it appears in a newly created sub-folder of INBOX, called "Sent".

3) On my computer, if I move all the sent messages currently in "@iHope" (as described in the first posting) to where they were before (to the automatcally created mailbox) then there could be a problem in the online Webmail account. If moved, those messages, instead of correctly being in the "Sent objects" folder, will be in the newly created sub-folder of INBOX, called "Sent" (as described in point 2 above). This doesn't make sense to me and I've written to the ISP for advice as to how it the issue can be resolved.

4) This means that for the moment in Mail I don't think I can move the old sent message to where they were before, as you've suggested.

Do you have the picture now?

iHope

I guess we need to hear from your ISP

Right. I expect to hear from them after Easter.

iHope

BDAqua,

Just to update you. The ISP acknowledges there is an issue - Webmail (online) is not mirroring Mail (on my computer). As you know, I wrote to them 6 April and the problem has yet to be resolved, 9 days later. You maybe begin to see why I don't have too much faith in 'clouds' etc.

I originally wrote to the ISP that

Following the Webmail connectivity issue of 2 April, sent messages no longer appear in the Webmail "Sent objects" folder. They now appear in a sub-folder of INBOX. Please advise how this can be corrected, so that all sent mail can appear as usual in "Sent objects".

The ISP replied 11 April saying the issue had been fixed. To test this I sent an email to see how it would appear in Webmail, and reported to the ISP that

Unfortunately the issue has not been corrected! I just sent an email. It now appears in a sub-folder of INBOX (??) and not as it should in "Sent objects". Why? Please advise how this can be corrected, so that all sent mail can appear as usual in "Sent objects".

ISP support then advised that the matter was being 'escalated'. When I hear further I'll report it. If you know anyone with a particular expertise in this area I'd sure welcome any advice they may be able to offer.

Thanks,

iHope