apple tv only shows computers and settings

This happens to me when I've lost the network connection on the Apple TV. A router change for instance can cause this. You can always go in the settings of the Apple TV and check the current connection to verify this.

I did use the Restart option and it worked!!! Thank you

We just initiated a 1-1 at our high school and I have been trouble shooting a lot of the problems with the iPads I see here. Some of them coming from the company that installed them, some of them being from the network at our school. The "computers and settings" issue for a majority of the Apple TV's that I have troubleshot has come from a problem in the CAT5 cap that was put on from the company that installed. The problem being that the wires were showing past the end of the cap. A simple file down of those wires to make them flush with the cap solved a lot of the problem. Where the CAT5 was not the issue, resetting the device, updating the software, setting the location, and even setting a static ip were all strategies the solved this issue.

Yes I to had the exact same problem (UK) with all itunes everywhere in the house Apple Tv 3, Mac itunes and Iphone Itunes.

What you need to do is access your router settings online for example mine is 192............ into your adress bar and then the rest of the digits (if not sure look it up). once in there you need to head on to the advanced settings and from there you need to reset your enternet cache.

Then hopefully it will work! dont ask me why it worked, it just worked for me 🙂

Jack

I had the exact same issue appearing for the first time today. I have two Apple TVs 2nd gen with iOS 6.0. Both have been working great for over a year. Did the iOS upgrade a few weeks ago and didn't notice a problem. But today both devices showed the Computers and Settings optins only. As I searched the web for a solution one of the devices fell into screensaver mode and when I woke it up (by pressing the center button on the remote), all the menues were back. Verified the same thing with the other device. Strange, but it worked for me.

Hello.

Had this same problem. Only showed computer and settings. Tried everything. What worked in the end was not location or restart, but you need to do a full Apple TV reset from the settings menu. Re input your wifi data, go through the set up process...takes maybe five min max, then your good to go.

I'm in Canada so unsure if that makes a diff. Computers are not my strong suit. But this problem happened three times for me since Christmas. It su@ks but it solves the problem.

Apple please fix this one.

Cheers all!

Christofer

Hi, i just had this problem... after trying everything and nothing working i noticed that the network cable was loose on my router meaning the apple tv had an intermittent connection. i pushed the cable in firmly, restarted the apple tv and all works perfectly now. hope this helps

I messed with it for ages, in the end I just restarted my internet router and it suddenly went back to normal

I was reading through this thread, as I had a similar problem (3rd gen). I tried the time zone thing, restarted, updated... Nothing. I live in a building with free wifi, so there are multiple routers to connect to. I switched routers and everything was gold.

Having said that, it could be your connection and not the unit itself.

Press and hold the menu button for 30ish seconds and let go.

Hi - I tried unplugging router and unplugging apple tv box as well as restarting. None of these things worked. I was scared to do the reset thinking that I may have to reload all my podcasts but actually it was really easy. Just go to general and then at the bottom of that menu reset. It will ask you for your apple ID and your password. Once you enter that all your apps should appear back on your screen! Good Luck with this.

I tried everything from every single one and 0 of them worked help me :-(

After trying all the solutions in this thread, including reset and restart, I finally tried connecting my Apple TV to the Internet using an ethernet cable instead of via wireless. After entering my AppleID and password and switching home sharing to "off" and then "on" again, I was able to use the device and switch back to a wireless connection. It's been working normally ever since.

Just a heads up if anyone still reads this post but forgetting your network and re adding it also worked for me after trying all the other suggestions.

eryk4381 wrote:

Just a heads up if anyone still reads this post but forgetting your network and re adding it also worked for me after trying all the other suggestions.

Tried most of the other solutions and this worked for me. Thanks!