apple tv only shows computers and settings

Can someone please help. I have tried literally everything in this thread and still have not been able to fix the problem. This started after issues with the two-factor verification code problems and so that has now been turned off. I can successsfully log into my iTunes account now but can only see the icons for computers and settings. After doing factory restores and resets I can sometimes get the music icon to appear as well but it does not stay for long. Nothing has worked yet and have tried everything in the thread already. Please help! Desparate.

Yes. In fact I was never even logged in during the past few years it has been working. But in the process of trying to fix this problem I have logged in and out and in again to see if that would help anything. No luck.

We are heading out to just buy snother black puck, seems thats all Apple wants anymore, just buy another one.

I have been using and supporting Apple since 1984. Not since Scully have i bern so frustrated.

There should be no reason to purchase another Apple TV because of this.

The problem is a connection failure of one kind or another.

Over the years the various types of failures have grown, but I believe is limited to one of the following:

Not so usual: Corrupt software is causing a connection failure, a restart or restore should help.

Most common: A network issue is stopping the device from connecting to your network time server, restart your network, resolve interference from other devices.

More common than it was: Your ISP is not allowing you to connect to a network time server, you can resolve this by connecting to another service (say a phone hotspot) to perform a set up and then turning back to your ISP service.

Quite rare: There is an issue at Apple's end of things and their servers for whatever reason aren't responding to your device, typically when this occurs, you can't do anything yourself but wait for Apple, when this does occur though, it's usually quite obvious as there will be hundreds of posts complaining about the same thing at the same time.

in Settings, set your location.

Connect to iTunes for restore, then setup device again should work for you

https://support.apple.com/en-us/HT203028

I was advised to go to <Settings> , <i Tunes store> and choose <location> and tick ".

Unites States". I did that and the problem was solved. btw I live in India.

Ramji

I see this problem a lot on even 3'rd gens. Power-Cycles sometimes helps.

Here is the strange thing that I have seen: where computers and settings are the only options, the normal lag I experience when streaming from a local computer disappears. Please explain that!

I did use the Restart option and it worked!!! Thank you

I messed with it for ages, in the end I just restarted my internet router and it suddenly went back to normal

Press and hold the menu button for 30ish seconds and let go.

I tried everything from every single one and 0 of them worked help me :-(

Just a heads up if anyone still reads this post but forgetting your network and re adding it also worked for me after trying all the other suggestions.

This worked for me as well. Let apple TV go into screen saver mode, then wake it up by pressing the center button on the remote.

Thank You ex razorfish.