apple tv only shows computers and settings

This worked for me as well. Let apple TV go into screen saver mode, then wake it up by pressing the center button on the remote.

Thank You ex razorfish.

RE:

eryk4381 wrote:

Just a heads up if anyone still reads this post but forgetting your network and re adding it also worked for me after trying all the other suggestions.

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Just wanted to say that this is the comment that helped me to resolve my issue. Both apple tv's, when turned on today only showed the computer and settings icons. I tried all other suggestions listed (reset, unplug, change location - although one apple tv would not even show the country list for locations - ) and after reset, the apple tv couldn't find my network. Somehow my network got wiped out (perhaps from resetting the router???) and luckily one of my computers found the unprotected basic network (default settings, no WEP, no name, no nothing). I had to reset up my network, and viola!!! the issue was resolved and I could find it and carry on happily... Thanks!!

I've tried everything mentioned in this thread and I cannot get the Apple TV past the Home Sharing and Settings icons.

I know the network is working because I can successfully sign in to iCloud on the Apple TV, but using the same credentials I cannot login to iTunes Store on the Apple TV. I can login to iTunes Store from the native iTunes Mac app. Also, the Location setting is empty and pretty much useless.

Do you think if I bring it to an Apple store can one of those geniuses figure it out?

Just want to help future cases with this problem with the ATV.

I tried everything mentioned above from first reply and down and nothing worked. So I called apple support (or I asked them to call me) and within 5 mins on the phone the problem was solved.

It IS a network problem - but other devices might work fine on the same network. Somehow the ATV sometimes think that it has been reset and want to try and find the location again. But it seems that quite a few internet-suppliers have closed the port, with which the ATV seach for the right location ...

Best solution - make a network from any mobile phone on a mobile network and connect your ATV to this. Then go to location and chose the right one manually before you set the location to auto. Then go all the way to the main menu and the icons should have returned.

After this you can set the ATV back to your normal network and things should be back to normal.

Hope this will help a few - otherwise - call apple 😉

THIS helped me a lot. Thank you so much! 🙂

Thanks a lot for this.

It was touch and go there for a while but luckily i read this post as a last of all last of the last attempts to save the gizmo.

Stumbled into this problem last night and subsequently across this page, and thought I'd share my resolution.

Short version: Make sure all your network cables are seated securely.

Long version: After trying all the solutions listed here (and elsewhere), I started looking deeper into solutions. As suggested here, I could connect to my phone's WiFi and all was right. I could also connect to my house's WiFi and all was right. But as soon as I tried using my house's wired network, the problem would again rear its head. I also noticed that when I was trying to run on the wired network, the ATV's IP address was not only not the one I had assigned to it, but outside the range I had set up in my router. Logging into my router, I noticed that the ATV was not showing up on its connected devices list. And neither was the TiVo, Blu-Ray player, Xbox or WIIU all connected to the same switch inside my A/V cabinet. "Aha!" I thought, "The switch is bad!" I went to my computer room and stole the switch from there (as I knew that it worked) and replaced the switch buried deep behind all the A/V equipment, rebooted the network and...nothing. All of the components still lacked network access, the router still wasn't seeing any of them and they all had "wrong" IP addresses listed in their "network settings" menus. Just to be sure that the old switch wasn't the culprit, I now put it in the computer room. Everything in there worked fine.

One thing I did notice though, was that the front light corresponding to network cable wasn't illuminated (I turned off the front lights on the old switch as it was distracting to have it lit up like a Vader's chest behind all the components in the cabinet). I looked over at the router on the other side of the room and noticed its corresponding light wasn't lit either. As I did, I remembered that I had dusted that area earlier in the day, and had a "Eureka!" moment. I walked over, pushed on all the cables plugged into the back of the router and voila, one *clicked*. As soon as it did, all was fine again. It was like that scene from Christmas Vacation where Ellen realizes that the lights were all wired to the same switch.

This issue is resolved

Check the time zone

And then change it to your time zone

Then Check

Check the Region

And then change your contry.

If it don't work on your network make a hotspot on your mobile device not laptop or pc.

Thank you thank you thank you. I had given up. Yours was the only solution that worked. What a weird thing to have to do. It's been about 9 months since I last used the Apple TV. Oh my, do I have some catching up to do!! 🙂

Same problem. After years of fuss free operation when I turn on the ATV in the evening, I get these two icons, even though my ethernet cable is properly seated and the network works fine. I have to turn off the ATV, restart my router, and when it's ready turn on the ATV again. Then all is fine. It's ridiculous to have to do this every evening.

Will get my hands on another type of device, I think I just can't be bothered to jump through hoops for something that should simply work.

We had a power surge. It's on a power strip, it didn't hurt it, but when I got this message, all I needed to do was reset the ATV. It was a bit of a pain as I needed to log onto the wifi then into Netflix, etc, but it worked fine after that. Easy Peasy.😎

Hi,

I keep having this issue every now a then.

What I do is simply forget my network and re-join it.

Works every time.

Hope it helps.

This started the other night for me. tried everything... unplug, restart, reset, logging in and out of all of my wifi router signals (we have two we use), auto, manual... it says connected to the wifi signals at the router when passwords are entered but then when i try to Test and log onto itunes, it fails. ( so i cant try the location>usa trick some people claim works).

All of our other devices in the house work on the wifi router and our signals.

Our IT guy at work gave me another ATV to try and it also did not work. Only computers and settings on home screen when trying to log in using the current home wifi signals.

I finally tried to use my iphone and created a personal hotspot. Logged in to it with auto settings, and it worked.

Then i logged out and back in to my local home wifi signals. I am back in business. My home screen is back to normal. phew.

I had the same problem. I just got off the phone with Apple. I had just replaced my old comcast modem with the new XFinity Modem. When I tried to go to the Apple TV it was acting strangely When I rebooted, I got the settings or computers thing. They had me:

1. Reset the Apple TV to original settings

2. Unplug my Time Capsule

3. Unplug my XFinity Modem

4. Wait about 2 minutes

5. Plug in the XFinity Modem (it takes FOREVER for the new XFinity modem to come up, so give it a couple of minutes)

6. Once it shows Online, plug in the Time Capsule

7. The Time Capsule shows a yellow light. Even direct connected computers still don't have an internet connection

8. After a few minutes the XFinity network connects and the direct connect computer works

9. Short time later, the Time Capsule light goes green and the wireless iMac is working

10. Go to the Apple TV and Click English and then select my WiFi network and type in the interminable password

11. Connection established and it looks normal'ish

12. Sign in in settings ->ITunes Store with my apple ID and password

An I'm on. Whew!