Previous 1 2 Next 17 Replies Latest reply: Aug 31, 2015 7:44 PM by Adrian DX
Beau3009 Level 1 Level 1 (0 points)

Hi Apple Communities


I was trying to sync my iphone with my iTunes today. But the following error message came out of the blue which never happened before:


"This iPhone cannot be used because the required software is not installed. Run iTunes Installer to remove iTunes, then install 64-bit version of iTunes."


Hence, I uninstalled iTunes in my Windows Control Panel and then reinstall again the software which I downloaded from iTunes website. iTunes was installed successfully but I still have the same error message when I tried to connect my iPhone to my laptop to sync with iTunes.


I am using Windows 7 for my iTunes.


If anyone can help advise what to do will be much appreciated.

Many thanks!

iPhone 4, iOS 5.1
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