Error Message - "This iPhone cannot be used because the required software is not installed."

Hi Apple Communities

I was trying to sync my iphone with my iTunes today. But the following error message came out of the blue which never happened before:

"This iPhone cannot be used because the required software is not installed. Run iTunes Installer to remove iTunes, then install 64-bit version of iTunes."

Hence, I uninstalled iTunes in my Windows Control Panel and then reinstall again the software which I downloaded from iTunes website. iTunes was installed successfully but I still have the same error message when I tried to connect my iPhone to my laptop to sync with iTunes.

I am using Windows 7 for my iTunes.

If anyone can help advise what to do will be much appreciated.

Many thanks!

iPhone 4, iOS 5.1

Posted on Apr 2, 2012 4:10 AM

21 replies

nedim88

Level 1

1 points

Dec 5, 2012 2:01 PM in response to b noir

Thank you so much...5 days without iTunes till now

Jun 8, 2013 5:06 PM in response to b noir

the ''Extract to iTunes64setup'' option isn't in the menu when i right-click the file what should i do?

Nowaishy

Level 1

0 points

Dec 12, 2014 5:12 AM in response to Beau3009

Thank you very much for your support, I tried your method and worked like a charm.

Thanks again

Mar 22, 2015 9:47 PM in response to b noir

I tried your fix and it worked. Brilliant. Thankyou for your input

Oct 21, 2015 6:13 PM in response to b noir

Even in 2015 with the same exact issue on a far newer version of iTunes, this method worked. Thank you so much!

de02239

Level 1

0 points

Nov 24, 2015 11:05 AM in response to jasncondit

perfect. stopped service, deleted folder, uninstalled then reinstalled itunes, perfecto. thank you

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Error Message - "This iPhone cannot be used because the required software is not installed."