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Why won't my iPhone pair with Panasonic KX-TG7643 home phone?

I have a brand new Panasonic KX-TG7643 wireless home phone that is designed to link a up to 2 cell phones to the landline phone as well as transfer cell phone contacts. My iphone recognizes the device, however, after entering the default pin number (0000 according to the Panasonic Operating Instructions) the following message appears: "Pairing Unsuccessful Make sure 'KX-TG76' is ready to pair, the PIN code is correct, and try again." I have reset the phone, and followed every diagnostic and instructional procedure as given through Panasonic Telephone Support and the Operating Instruction Manual. The iPhone 3GS is listed by Panasonic as a compatible bluetooth enabled cellphone. The phone is ready to pair, the pin number is correct and my iPhone sees the device, so wht won't they pair? Panasonic Support thinks there is something wrong with my iPhone, which is currently running iOS 5.1 and pairs perfectly to my GMC bluetooth in my car.

iPhone 3GS, iOS 5.1

Posted on Apr 7, 2012 1:44 PM

Best reply

Mike Hitt

Level 1

14 points

Posted on Oct 15, 2012 5:38 PM

Guess what? I figured out what the problem with my phone was. The Panasonic instructions tell you to change their default pin number of "0000" (used to confirm the pairing of the Panasonic phones to the iPhone) BEFORE you try to pair the phones. So, for once in my life I read the instructions and I did what they said. Continuing to read through the instructions, I tproceeded with the pairing process EXACTLY following the instructions provided by Panasonic (which were actually written in normal, understandable english). To pair the phones, Panasonic instructs the user to enter the pin number and they give the example of "0000". That's what I entered and that's why I couldn't pair my phone. As instructed a few paragraphs earlier, I had changed the pin to a number that I chose. Once I repeated the pairing process with the correct pin, the Panasonic and iPhone blissfully became united. Now when the iPhone rings, the Panasonic voice caller ID annouces the caller's number and we can pick up the call on any of the extensions.

One more hint on this process: Panasonic never tells you that you can't perform this pairing process from the base station key pad. You have to grab one of the Panasonic handsets and perform the process from whichever handset you chose. It then automatically programs the base station and all of the rest of the Panasonic handsets, so you only have to do it once.

I hope this simple fix works for you!

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30 replies

Nov 7, 2013 4:51 PM in response to Mike Hitt

THANK YOU! This worked for me and my iphone5. I was all set to pack my AT&T connect to cell system up and return it to Best Buy but changing the password after forgeting the device and turning my cell phone off worked. My directory downloading and everything is good.😉

DSKII

Level 1

4 points

Jan 8, 2015 5:31 PM in response to mixmessiah

Thank you mixmessiah. You just saved me a trip back to Best Buy. I bought a Panasonic KX-TGE260B two days ago and tried to link it to a new iPhone 6. Wouldn't work. Called Panasonic tech support and was told that this phone will not link to the new iPhone 6, even though it would connect to a 5S. Was just about to return it and read your note. It worked and all is well! Thanks again.

Apr 17, 2015 10:17 AM in response to mixmessiah

The combination of (1) forgetting any failed pairing attempts on your smart phone and (2) using the cordless phone's main menu Bluetooth for pairing is what worked for me.

Apr 17, 2015 10:19 AM in response to Mikey94025

The combination of (1) forgetting any failed pairing attempts on your smart phone and (2) using the cordless phone's main menu Bluetooth for pairing is what worked for me.

Aug 23, 2015 1:28 PM in response to Mikey94025

I have been in the same situation today trying to pair a Panasonic KX-TG7871 with my iPhone 5. When I followed your instructions to "forget this device" and then tried to pair again, it worked!!

Many thanks

neoguy

Level 1

16 points

Dec 15, 2015 6:45 PM in response to Mike Hitt

I have an iPhone 6S and pairing to Panasonic KX-TG44. I changed my PIN per the manual. What I didn't realize was that during the pairing you have be in Settings > Bluetooth on your iPhone. Here, you'll see the pairing and it will say the name of the device it's trying to pair to. Click on that device (like KX-TG44) then it will take you to another screen where you can enter your PIN number. Shortly after that, the light will turn green on your Panasonic and it should work. It never occurred to me that I had to click on the device name!

db2523

Level 1

0 points

Mar 7, 2016 2:51 PM in response to BioTech Mumsy

Well, after trying everything in this post with no success, I decided I'd try to register to the second Bluetooth slot -- [menu] #6242, instead of [menu] #6241 -- and it worked!!! For some strange reason, I could register any android phone in the house in the first slot, but I could only register my iPhone 5 in the second slot.

May 9, 2016 4:14 PM in response to Mike Hitt

Mike Hitt, almost 4 years later your research in connecting a Panasonic cordless phone to an iPhone 6 is still helping Apple iPhone users (well this one, anyway). Thank you for researching and responding. No one could help me (Apple Support, Apple Store or Apple Chat). You saved the day. You are awesome and I just wanted to tell you that. Thanks again so much. Your effort is most appreciated.

aopa001

Level 1

8 points

Jun 4, 2016 5:22 AM in response to pkward281

Solved my problem after both of our iPhones updated they were dropped from the Panasonic phone...using the extension worked just fine after 30 minutes of trying to pair the phones using the base unit....THANKS!

Jul 25, 2016 6:55 AM in response to BioTech Mumsy

I know this is an old thread, but I just wanted to say 'thank you'! I have the Panasonic KX-TG7871 (or maybe it's the KX-TG7874S; it has a second sticker pasted to the back) and I could not get it to pair with my new iphone 6s. It had previously been paired with my iphone 5s. After following the tip to use the hand unit, everything worked fine. Since I don't usually carry my phone around the house with me, this unit is a great convenience and thanks to you guys I can now use it with my new phone.