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TutorDaddy Author

Level 1

7 points

Weird problem with iMac

When I click on a certain link on 2 different web sites I get logged out. Other links on both sites work OK

One is the JvZoo site, and when I click the link to access a product download, it logs me out every time.

Other is aWeber site, and when I click link to create a new form, it logs me out.

Clicking other links on both sites, works OK and I stay logged in.

I can access both sites using my old Windows PC, and everything works OK

I have tried different browsers, cleared cache and cookies, tried using direct connection to my cable modem, and also using wireless connection from cable modem and router.

Any ideas why this is happening. I have contacted both sites support, and both say sites should work OK on iMac.

Thanks, Lewis

iMac, Mac OS X (10.7.3)

Posted on Apr 7, 2012 4:04 PM

26 replies

John Galt

Level 10

141,180 points

Apr 9, 2012 12:36 PM in response to TutorDaddy

TutorDaddy wrote:

I have the latest versions of Safari, Firefox, and Chrome.

I know, I am suggesting that you download Safari and install it again.

Might as well install Lion again, that's where this is going anyway.

TutorDaddy Author

Level 1

7 points

Apr 9, 2012 1:06 PM in response to TutorDaddy

I contacted Apple support, and after a lot of troubleshooting, they had me boot into the recovery disk to see if I would experience the problem there.

I did that, logged in to one of the problem sites, and it worked perfectly.

They advised me that there was evidently a corrupt file problem in my Lion install, and that a re-install should solve the problem.

As soon as I get that done, I'll come back and post the results, hopefully a positive report.

Thanks to all for the help.

John Galt, you were absolutely right in saying that it was headed toward a Lion re-install.

Lewis

John Galt

Level 10

141,180 points

Apr 9, 2012 1:11 PM in response to TutorDaddy

Reinstalling Lion is always the last resort, the problem is that we'll never know what the problem was 😉

TutorDaddy Author

Level 1

7 points

Apr 10, 2012 7:33 AM in response to TutorDaddy

I'm back to square one. Did a new install of Lion and still have the same problem, so evidently the problem is not in the OS but in an application or something that is running and causing my problems.

I can boot into the recovery hard drive and open Safari and access the 2 web sites with no problems. I am assuming that the recovery HD only has basic apps installed, whereas my regular desktop has basic plus all that I have added since I got the computer. I'm guessing now that one of those has a conflict that is causing my problem.

Back to the drawing board.....

Lewis

John Galt

Level 10

141,180 points

Apr 10, 2012 7:52 AM in response to TutorDaddy

Back to the drawing board.....

Could be. I would make absolutely certain of your proxy settings again, and I would "remove all website data" again, both accessed through the following Safari Preferences:

"Change Settings..." takes you to Network Preferences > Proxies which you did already.

In the next panel select "Remove all website data":

Could be a problem with your router, though I think that's doubtful since it works with your PC.

TutorDaddy Author

Level 1

7 points

Apr 10, 2012 9:51 AM in response to John Galt

In proxies, none of the boxes were checked. I tried checking the option for "Auto Proxy Discovery".

I did the "Remove all Website Data".

Still have the same problem, logs me out same as before.

I have eliminated router and modem by turning both off, activating wireless, and connecting to a wireless network in a building across the street. Still have the same problem.

Lewis

John Galt

Level 10

141,180 points

Apr 10, 2012 9:00 PM in response to TutorDaddy

In cases like this sometimes it's useful to summarize what you've done. So far we know the following. The problem exists:

with a different account
with all site security certificates deleted (there were none)
with no proxies
with no Safari cookies and emptied cache
with all browsers
with any network connection available to you
with a new Lion installation
with a new Safari installation

it does not exist on a different Mac or while no other apps are running on yours.

You observed earlier:

I am assuming that the recovery HD only has basic apps installed, whereas my regular desktop has basic plus all that I have added since I got the computer. I'm guessing now that one of those has a conflict that is causing my problem.

I agree, the solution is in determining what those apps are.

Try this: In Terminal, copy (triple-click) and paste the following line:

osascript -e 'tell application "System Events" to get name of every login item'

This will produce a list of all your account login items.

While you are in Terminal, copy (triple-click) and paste the following line:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

This will produce a list of all non-Apple kernel extensions. There will be few, if any.

Post the results of the above.

TutorDaddy Author

Level 1

7 points

Apr 11, 2012 9:30 AM in response to John Galt

After talking with Apple support again, they want me to do a total disk erase and install OS again and then use time machine backup to restore my files. I am making another backup now so that I have 2 complete backups in case one fails for some reason.

I did what you suggested, and results are below. If problem could be solved without doing a complete new install, it would be much easier.

Here are results.....

TabLauncher, TransmitMenu, iTunesHelper, ClipMenu, Clips, Alfred, ScreenFlowHelper, Canon IJ Network Scanner Selector EX, VirusBarrier X6, Kodak Share Button Agent

com.seagate.driver.PowSecDriverCore (5.2.2)

com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2)

com.Cycling74.driver.Soundflower (1.5.1)

com.vara.driver.VaraAudio (1.0.3)

com.intego.kext.VirusBarrierKPI (10.6.15)

com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.15)

com.parallels.kext.prl_usb_connect (7.0

com.parallels.kext.prl_hypervisor (7.0

com.parallels.kext.prl_hid_hook (7.0

com.parallels.kext.prl_netbridge (7.0

com.parallels.kext.prl_vnic (7.0

com.intego.iokit.VBX6NKE (1)

com.intego.iokit.BehavioralKext (1)

com.intego.iokit.VirusBarrierX6Service (10.6.15)

Thanks,

Lewis

John Galt

Level 10

141,180 points

Apr 11, 2012 10:13 AM in response to TutorDaddy

Thanks. Start by removing Intego Virus Barrier from your Login Items in System Preferences > Users & Groups. Select it and remove it with the "–" (minus) key. Log out and log in again to see if that makes a difference.

If not, methodically get rid of anything and everything with the name Intego or VirusBarrier X6. Use its uninstaller if one is available, and then run the commands again to verify it's really gone.

I do not know if Intego is responsible for this problem but it has been implicated in a number of others.

TutorDaddy Author

Level 1

7 points

Apr 11, 2012 4:47 PM in response to John Galt

Great big BINGO!

VirusBarrier X6 and the Intego files were causing me this problem that has consumed hours and hours of my time as well as the other good peoples time on here trying to figure out why some sites do not work correctly.

This app was highly recommended, but sure did cause me a lot of headaches.

Thanks again John Galt.....

Lewis

John Galt

Level 10

141,180 points

Apr 11, 2012 4:53 PM in response to TutorDaddy

Great!

That is certainly an interesting manifestation of Intego's many faults. I should have asked about it earlier.

Weird problem with iMac