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Level 1

9 points

iTunes Match - 'No Music' on iPhone 4

I have an infuriating problem that I can't get rid of with iTunes Match.

I have had iTunes Match since launch and it worked fine on my Mac, PC, iPad and iPhone 4 for months now. But since about 3 weeks ago, my iPhone won't work at all.

When I go into Music, I see the cloud logo appear with a progress bar. After about 3-5 seconds, it disappears and shows 'No Music'. All tabs show this, except Playlists - which accuratley shows all my playlists as they are in the cloud. Going into these playlists shows the songs that are in there - some appearently downloaded, others with the cloud download button - but none will actually play.

I've restarted the phone numerous times, turned iTunes Match on and off, everything. So last night I decided to do an iCloud Backup, then I totally wiped the phone and restored from the iCloud Backup. That worked fine, and when I went into Music the cloud logo with the progess bar appeared. This stayed on for maybe 10-20 minutes this time, slowly filling up. Then it bombed out and went back to the 'No Music' message again, exactly like before the wipe & restore.

I am so fed up with not being able to use Match on my iPhone now. I hope someone out there can help!

Thanks in advance.

iPhone 4, iOS 5.1

Posted on Apr 10, 2012 1:32 AM

102 replies

Dec 15, 2012 12:49 PM in response to Argonaught

This issue is fixed in the 6.0.1 update for iPhone 5 (comes in at around 67mb and you have to perform the update via iTunes).

Not sure if 6.0.1 solves it for the iPhone 4.

Dec 27, 2012 8:15 AM in response to Argonaught

Used iExplorer, plugged in iphone, deleted the three files and worked great. No problems. Thanks for the help.

Dec 28, 2012 12:51 AM in response to Jelectric

Did the same thing, but nothing happens!

Deleted these three files in iExplorer, activated iTunes Match... but still no Music.

I have an iPhone 5 and iOS 6.0.2

I also tried to delete the whole iTunes_Control folder, but still - no music...

ackwms

Level 1

14 points

Jan 5, 2013 11:35 AM in response to AppJunkieCanada

thank you thank you!!! worked perfectly

ackwms

Level 1

14 points

Jan 5, 2013 11:55 AM in response to AppJunkieCanada

nevermind, even though it shows the itunes content, i am unable to download the music. it shows that it is downloading, then when you look to see if it is on the ipad, it is not. UGH this is so frustrating

Jan 5, 2013 1:01 PM in response to Argonaught

The iExplorer trick worked amazing for me. Deleted the three files, rebooted the iPhone and presto !! So many thanks for this tip, it was driving me crazy !!!

And as a bonus, my podcasts are now downloaded and accessible from the Podcasts app 🙂

Thank god for these forums....

Jan 10, 2013 7:41 PM in response to Argonaught

The solution worked for me, however, iTunes is not recognizing my iPhone properly.

I'm getting the screen on iTunes that says "Welcome to your new iPhone" with prompts to restore from backup or set up as new. When I try to restore from the backup, it acts like it's going to start then says the iPhone got disconnected (when it hasn't). My iPhone then reboots itself.

It's like iTunes is recognizing my iPhone as new but won't let me restore.

Anyone else experiencing this residual problem?

Jan 10, 2013 7:48 PM in response to fatherjeff

Ah, I see...you have to set it up as a new phone and it works fine.

Jan 21, 2013 3:32 AM in response to Argonaught

For me issue was fixed by following steps. But give a try to just step 2 first. If it woudn't work, try do them all.

1) toggling off all switchers in Settings - Music and Settings - Store

2) log out and back in from your account in Settings - Store. (Probably this step is the most important!)

3) turn all toggles you needed back to ON in Settings - Store

4) turn all toggles you needed back to ON in Settings - Music

5) go to Music app - Match start working!

Hope this can help someone.

robertsz

Level 1

0 points

Feb 10, 2013 2:58 PM in response to newmach

Thanks, it helped. After one week of suffering I have again connect to my songs!

drfid

Level 1

0 points

Mar 4, 2013 10:45 PM in response to Argonaught

My iPhone 4 just started having problems with the iTunes match. Thanks to everyone's posts and detailed instructions on how to fix it. I was only infuriated for three days. 🙂

Mar 17, 2013 10:55 PM in response to newmach

Thanks! This worked for me.

Mar 21, 2013 1:39 PM in response to AppJunkieCanada

Wow! It worked! You guys are the best! 😀 Thanks!

Mar 26, 2013 8:05 PM in response to newmach

Thanks this worked great Wish I would have found this sooner :)

StijnDW

Level 1

0 points

Apr 16, 2013 1:52 AM in response to Argonaught

Newmach's post worked for me after having this issue for month's finally! Thanks for the effort!

iTunes Match - 'No Music' on iPhone 4