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iTunes Match - 'No Music' on iPhone 4

I have an infuriating problem that I can't get rid of with iTunes Match.


I have had iTunes Match since launch and it worked fine on my Mac, PC, iPad and iPhone 4 for months now. But since about 3 weeks ago, my iPhone won't work at all.

When I go into Music, I see the cloud logo appear with a progress bar. After about 3-5 seconds, it disappears and shows 'No Music'. All tabs show this, except Playlists - which accuratley shows all my playlists as they are in the cloud. Going into these playlists shows the songs that are in there - some appearently downloaded, others with the cloud download button - but none will actually play.


I've restarted the phone numerous times, turned iTunes Match on and off, everything. So last night I decided to do an iCloud Backup, then I totally wiped the phone and restored from the iCloud Backup. That worked fine, and when I went into Music the cloud logo with the progess bar appeared. This stayed on for maybe 10-20 minutes this time, slowly filling up. Then it bombed out and went back to the 'No Music' message again, exactly like before the wipe & restore.


I am so fed up with not being able to use Match on my iPhone now. I hope someone out there can help!


Thanks in advance.

iPhone 4, iOS 5.1

Posted on Apr 10, 2012 1:32 AM

Reply
102 replies

Oct 20, 2012 2:57 PM in response to Argonaught

I had the exact same problem and none of the suggested methods in this thread worked for me. The iExplorer trick totally destroyed my music app (it will launch and then crash). I backed up the files I had to delete from the iTunes_Control folder before actually deleting them, so I replaced the newly-generated files with the original ones. This fixed my crashing but did not resolve the actual 'no music' or status-bar-not-loading issues. I eventually gave up and decided to visit the Genius Bar after my exam week, but after a few hours, that very same status bar that gave me so much grief actually loaded. I think it's Apple's problem on the server and not a bug in iOS 6...

Nov 20, 2012 2:35 AM in response to Argonaught

Thank you - this issue has been frustrating me since I got my iPhone 5 yesterday. I just deleted those three files, using iExplorer and did the reboot.


At first I didn't think it had worked since I just got the blank cloud icon with no progress bar for about 10 minutes. Then I jabbed the bottom icons in frustration and suddenly a progress bar appeared and it all started working.

Nov 28, 2012 8:02 AM in response to Matthew Kelling

I had no success with any of the suggestions in this topic except this one.


I was getting really frustrated as neither my iphone 4 or ipad 3G was showing the music after trying all the suggestions until i delete the ENTIRE 'itunes_control' folder followed by a hard reboot. This worked for both of my devices.


If nothing is working for you people then this should be the one!

Dec 4, 2012 12:08 PM in response to newmach

Hi, I've tried this but Music just won't launch after following all of these steps.


On my iPhone 4S I get a blank screen for 10 seconds, then it returns to the home screen.


I give up - Apple - please listen. I am paying good money for the Match service that used to work perfectly.


Since ios6 it has been a completely frustrating experience, and does not work at all.


Fix it!

Dec 4, 2012 12:30 PM in response to neilthebike69

One thing I can say is you MUST follow the steps exactly. This part is critical:


"I was getting really frustrated as neither my iphone 4 or ipad 3G was showing the music after trying all the suggestions until i delete the ENTIRE 'itunes_control' folder followed by a hard reboot. This worked for both of my devices"


It worked for me but not until I did the above and the reboot's (not just restart) are critical. That is holding power and home buttons until it resets and reboots


I also suggest you could go back to the original post on iExplorer

Dec 12, 2012 11:42 AM in response to Michael Allbritton

Do I have to be subscribed to the $25 a year match program now? I just upgraded from an iPhone 4 with iOS 6 on it to an iPhone 5. Also with iOS 6 on it. It seems that all music that I purchased directly on my old phone between the last time I synced it and the time of the upgrade is 'missing'. It shows as there, there are song length's in terms of time listed, but when I try to play a song that falls into that category it kicks back to the all songs list. When I have it set to random through my entire library you can see it actually skip over those tracks. I don't want to pay 'another' $25 on top of what I've spent for each song just to listen to what I've purchased. Help!!!


Thx,

BK

Dec 12, 2012 6:59 PM in response to a_skydiver

iTunes Match is an optional service offered by Apple. it is not required.


Did you ever sync the iPhone 4 with the iTunes library before you upgraded to the iPhone 5? If not, this is the reason the songs are "missing" from the phone. They to do just appear.


In iTunes, go to the iTunes Store and click the "purchased" link. From here you can dowload all music that is not in presently in the iTunes library. Once that is done you can sync it all via USB or Wi Fi. I also suggest you enable auto-downloads so the iTunes library will be kept up to date with purchases made on the iPhone.

iTunes Match - 'No Music' on iPhone 4

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