Why is my imac shutting down by itself?

I have a late 2010 27in iMac and it has shut down randomly by itself 4 times in the last month or so, including twice in the last couple of days. I have 16G of RAM and am only using up to 8G ever. Just to be clear, it shuts down and does not restart automatically. I never have the screen brightness higher than half so I don't believe I am overheating it? I really want to know why this keeps happening.

iMac (27-inch Mid 2010), Mac OS X (10.7.3)

Posted on Apr 10, 2012 5:15 PM

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265 replies

Jun 29, 2015 5:07 AM in response to Bella Joey

i have no idea if this will help you,

are you experiencing the same shutdowns as described in this thread? i guess so;

i hope you have read all the posts i this thread, it takes some time but it will give a nice overview of all the possible causes of the shutdowns, and the possible solutions; since you have a 2012 machine i would also do a series of additional google searches with the words shutdown imac 2012 and so forth, it might lead to other threads where your 2012 machine is discussed; as said, it will take some time but it might bring you to very helpful discussions

Jun 29, 2015 5:15 AM in response to Rajiv Attingal

rajiv,

not to discourage you, but there have been people bringing their imac to apple and picking it up 'repaired' to discover nothing had changed and the shutdowns were still there; but i guess you have a guarantee on the repair service so you could bring back the machine to them until it is solved, or they offer you a new one 😉

Jun 30, 2015 1:18 AM in response to cezi

Ceiz, I am now desperate. Yet to decide whether to take to Apple service or not since there are lot of incidents of failed repair of similar shutting down symptoms. To spent money again on a faulty machine is risky since its uncertainty of of the result. Do you know any case of failed repair with which Apple replaced with new machine?. In my opinion Apple should recall similar systems

Rajiv

Jun 30, 2015 1:37 AM in response to Rajiv Attingal

rajiv, what are your options? do you want to live with a machine that shuts down at unexpected moments? maybe, but i guess not;

next option: putting your imac in a closet and forget about it, no you don't want that either;

so you want to put some/more effort to solve the problem; have you spent enough time on the internet browsing hours for threads that might give you a clue and something new to try out (like reducing the amount of ram, bringing down the heat etc.);

if you have been through all this i would bring it to an apple repair centre asking them for a quotation of the costs to fix the problem;

when you are ready to pay this money i would demand that they fix the problem for this money and if it comes back from the repair centre and it is not fixed they should give it another try, on their expenses, as long as is needed to really fix the problem


replacing imac with a new one: yes, i am sure i have read this has happened but, of course, it also depends of the age of the machine, an imac that is not even one year old is more easily switched for a new one that a machine that is already 3 years old

Jul 11, 2015 9:08 AM in response to Bella Joey

there are many posts in different threads that point to power supply as the culprit; on the other hand it certainly is nog the only cause of the sudden shutdowns; and even in the case where the power supply was analyzed as the problem and replaced by apple the problem was not solved (in a number of cases) and shutdowns returned after a while;

shutdown causes:

1 = power supply

128 = ram

Jul 15, 2015 1:31 AM in response to Bella Joey

a lot has been written about this subject in other threads; in short: shutdowns were caused by the 16 gb ram (4x4) in imacs; solutions:

a. lower the amount of ram (i replaced 2 4gb modules by 2 2gb modules)

b. use original ram/samsung modules instead of other brands like crucial and hynix


i replaced my 2 4gb hynix with 2 2gb samsung modules and the problem never came back (almost a month now where i had multiple shutdowns everyday)

Sep 5, 2015 2:04 AM in response to jojoSour

i have an imac 27inch late 2012 model. its been good for a few years till last year when it started shutting down randomly. it did that every few days. somehow it stopped and i thought the problem went away but it returned this year. it got much worse. it was shutting after about 15mins. i had to keep unplugging for about a minute and then plug it in. the two resets suggested for macs didnt have an effect at all. the imac didnt feel hot at all so it cant be a temperature thing. it was so frustrating not finding a solution online. and i thought no way am i wasting time taking it to genius bar. i was resolved to just selling it and getting a macbook pro.

i decided to unplug the cord from the imac body and also at the socket. i left it this way at night for about 12 hours. came back and the imac didnt shut itself off again. somehow it worked. now i continue to unplug when im not gonna be using it for several hours. the imac hasnt had a random shutdown since then. and also when it goes to sleep it wakes up again when i come back to use it. its been 2 weeks now and its been a success. im enjoying my beloved imac again.

hopefully it works for some people out here.

cheers

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Why is my imac shutting down by itself?

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