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mackeeper

is MacKeeper a scam?

Posted on Apr 11, 2012 3:55 AM

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32 replies

Oct 16, 2012 6:58 AM in response to softwater

Softwater,

Thanks for the update


Alas, as long as UNC does not ask MacKeeper to expressly remove this previous endorsement, MacKrapper (Apologies, Lapsus Keyboardi) MacKeeper will keep that in their front page. Their Marketing shenanigans would make Al Capone blush like a bride to be.


< Rant >

You can't (legally) blame them for selling what they sell, but one could consider that their "package" includes non (never has) working features such as ZeoDisk.

To the best of my knowledge, MacKeeper is one of the rare companies that "sells" you a non-working feature.

They also value that feature at $60 worth in their marketing. (A $510 value)(wow!) (I can't resist such a bargain)

If that was not enough, I recently noticed that they slightly changed a promotional picture: until few weeks ago, the $510 value had the "ZeoDisk" with a small mention of "Under Development" , that mention has been removed now, but ZeoDisk is still not working.

This shows to which point MacKrapper (apologies again) MacKeeper is willing to mislead a consumer.

Selling "Snake Oil" is not illegal (in the USA) as long as it is properly labeled, but what MacKeeper does is to sell you "Snake Oil" in a half empty bottle, without mentioning it.



Also, for anyone to know:

In regards to "Data Encryptor"

Quoted:

"Data Encryptor makes your personal data invisible on the hard drive"

Again , Proceed with Caution: They do not hide anything, they simply reverse the name of the file, and a "Find" command with terminal will find it in few seconds. Do not try to protect any sensitive files with MacKeeper: Anyone with more than 3 connected neurons will find them.

source: http://themacschool.blogspot.com/2012/09/mackeeper-is-scam.html


</Rant>


I apologize to Zeobit lcc for the lapsus calami: Calling MacKeeper MacKrapper was unvoluntarily.

Dec 9, 2012 9:43 PM in response to saminwp

DO NOT READ ANYTHING ELSE, GET THE FACTS HERE


I have used MacKeeper for the last 3, maybe 4 years with all my Macs, and would like to say that it has worked fantastically and really helped to keep my mac clean. I do not use their antivirus software just the cleaning portion. Recently, I started to read these negative articles here at apple stating that MacKeeper is Malware and a Virus so I decided to do more research and find out how quickly I needed to remove this program from my Mac. I stumbled upon this fairly current article (published a few months ago, this year) by Cult of Mac a reputable and highly recognized source in the Mac Community, "Is MacKeeper Really a Scam?" I do not aim to use Apple forums to promote my opinions so I will simply say, read this article for yourself if in doubt and you will see what MacKeeper really is. I can also say that I did not uninstall it, I renewed my subscription. For all of you who criticize MacKeeper you should quit trolling the Apple Forums and get a life. There are real threats out there for you to talk negatively about and no one cares nor needs to waste their time reading your uneducated, unreliable and useless slander when seeking facts! Quit posting garbage and post educated responses to peoples questions before you start those fingers on the keyboard. After reading the article you should be able to form an educated opinion for yourself on the viability of MacKeeper and Zeobit LLC.

Dec 9, 2012 10:03 PM in response to KCrow11

I wrote what I wrote because Mac Keeper was absolutely the worst - THE. WORST. and most damaging piece of software (or hardware or any other type of ware including mal!) that I've ever used. Absolutely.
Its not slander or rumors & its DEFINITELY not uneducated since, as I said, I briefly owned the horrible program.
And in the time that I was suffering from the ill effects of this virus of a program, I spoke to so, so many people - both here & elsewhere - and heard countless other stories about the bad that it does.


As for MK working fine for you I can only guess that its a. a fluke or b. hasnt caught up to you yet or c....I dunno. Some unexplainable fluke.


So before anyone reads the above comment, please do NOT just assume that we came on here bashing this program because we had bad days or for some reason other than that at least a few of us have TRIED The -Program-Who-Shall-Not-Be-Named & experienced rotten, rotten things.


WAIT! I just realized something. You mentioned that you have used it on "all of your macs" and over 3 or 4 years. If the reason you've had multiple macs in a span of just 3 or 4 years is because of anything technical....well...there ya go!


Message was edited by: Yaelle just noticed he/she mentioned having multiple macs over a short span (in mac time)

Dec 9, 2012 11:32 PM in response to John Galt

Who is John Galt?


First John, you took everything I said out of context but I'm glad that's all you got out of my post. Maybe you will quit trolling. Secondly, as I posted in another question regarding MacKeeper:


I consider my computer knowledge to be semi-advanced as I have coded and built several web pages, built hundreds of PC's, setup several large scale Fibre, Cat5, and Cat6 Networks, and several small office networks (100 or less computers connected) over the past 20 years. I do not do any of this professionally as I work in the Alochol Sales Industry (Adult Beverages) specifically Wine and Liquor. So, needless to say, I am just a regular dude with an MBA who likes to read educated information and feels that everyone else should only be reading educated information and not the garbage that trolls like Klaus1 feel they should waste theirs and everyone else's time polluting the internet with. I hope the article I have linked above helps at least one person to form an educated opinion as to the validity of MacKeeper and ZeoBit LLC.


And to respond to your trolling this question further, I do not work for ZeoBit as you see and have never worked in the computer industry nor did I join the Apple Support Community for the sole purpose to defend MacKeeper. I have had an AppleID for the last 10 years and have had an account here, I have never had reason to post anything as most people do not post garbage to the support community. It was tonight that I stumbled upon all the liberals trying hard to convince people that MK is in fact a virus, so something had to be said. John, before you jump to conclusions, as to where people work and what they support you should find out more info. This clearly goes back to what I was saying earlier, do your research before you post. Now John, you have made the both of us troll this question. This conversation is over.

Dec 9, 2012 11:43 PM in response to Yaelle

Yaelle, I wasn't posting that at you but I am glad to see that you rephrased your idealogy on MK. Stating that it is a virus like software package is a lot different than stating that it is in fact a virus. There are many people out there that read one thing on the internet and base their entire life on that reading. This is why it is so important that people not post useless information without first doing their research and if they have done their research as you state you have used the software, be honest about it. It is not malware nor is it a virus that will access your files and send out other viruses to your contacts and send your credit card info to ZeoBit hackers to drain your back accounts. It may be hard to delete and theres a reason for that.


Now for this:

WAIT! I just realized something. You mentioned that you have used it on "all of your macs" and over 3 or 4 years. If the reason you've had multiple macs in a span of just 3 or 4 years is because of anything technical....well...there ya go!


Message was edited by: Yaelle just noticed he/she mentioned having multiple macs over a short span (in mac time)

What are you saying here? Your dictation is far from understandable. Please reiterate. Until then, I was stating that I have been using MacKeeper on the 6 MacBook Pros, 2 iMacs, 2 Mac Mini's, and the one Mac Pro I have at the moment for the last 3 to 4 years. Has MacKeeper been out longer than 3 to 4 years? That I do not know, and I do not care. However, as I told this John Galt guy, the owner of the John Galt Line, my computer knowledge is not professional and I do not aim to give technical advice on the internet but if you require a summarized resume of my past computer knowledge then yes I have been using computers since I added 2mb of ram to my x186 that I paid a couple grand for when it was brand new, that was when we used Dot Matrix Printers to print banners, cards, documents, and more.

Dec 10, 2012 12:24 AM in response to BDAqua

I agree, I have noticed quite a bit of people stating that it destroyed their Mac's (sounds a little exaggerated but this is what they say). This is what led me to seeking out more information in the first place. I was unsure if it could be a potentially devastating program that would ruin my precious Apples! Afterall, my Mac's run much smoother than any of my windows PC's with far less problems, I don't want some program that I downloaded to be the destructive force. Time Machine is a godsend, I can honestly say that it has come in handy just twice, but I sure am glad that it is there and always backing up my network.

Dec 10, 2012 12:43 AM in response to KCrow11

Well, as a former programmer, I'd pride myself greatly if I could come up with a more complicated automatic backup App that worked sometimes than TM does. 😟


For anybody that knows more than how to use a TV Remote, there are dozens of better Backup Apps that are far more usefull, use less resources, & can be tested BEFORE you need them.


Luckily I had bootable clones whenever I needed to use TM restore, because it never worked.

Dec 10, 2012 6:42 AM in response to KCrow11

I stumbled upon this fairly current article (published a few months ago, this year) by Cult of Mac a reputable and highly recognized source in the Mac Community, "Is MacKeeper Really a Scam?" I do not aim to use Apple forums to promote my opinions so I will simply say, read this article for yourself if in doubt and you will see what MacKeeper really is.

.... no one cares nor needs to waste their time reading your uneducated, unreliable and useless slander when seeking facts!

... After reading the article you should be able to form an educated opinion for yourself on the viability of MacKeeper and Zeobit LLC."


Dear Kcrow11,

Thank you for posting the review from Cult Of Mac.

Nevertheless, it is considered "best practices" to not base your opinion on a single article. Especially when the website hosting the review is an affiliate of Zeobit. (https://deals.cultofmac.com/sales/mackeeper)

(Cult Of Mac should disclose in clear that affiliation, FTC 16 CFR Part 255)


MacKeeper is not a virus, nor will "destroy" your Mac. Mackeeper is a "for fee" bundle of already existing "free" features or apps. Bundle sold using "snake oil" and "below the belt" shenanigans wrapped in deceptive marketing.

As for slander, allow me to extend an invitation for you to read a second article about how Zeobit is dealing with the competition http://www.reedcorner.net/beware-mackeeper/

(Please read that part after having read Fowler's cry for unfair slander )

As a sale and marketing proffesional yourself, you'll be the judge.


The ClamXav web site is clamxav.com. ZeoBIT has purchased a very similar domain – clamxav.org – and has posted a “review” of ClamXav there.

The page that ZeoBIT has posted on that site appears to be a ClamXav review. In the past, at the end of that review, there was a big green “Download” button that actually redirected the user to the MacKeeper web site. After a number of people (including me) criticized them for that in a public forum, they added an itty-bitty little link below the Download button that was nearly unreadable. That link read something like “Download ClamXav” and pointed to the real ClamXav site, but the Download button still redirected to the MacKeeper site.

This has been a continuing point of contention, with many people posting scathing messages about ZeoBIT in many public places. At this point, all mention of MacKeeper (including the Download button) has been removed from that site. However, the content is otherwise still exactly the same. Further, while that site was once plainly registered to ZeoBIT, its ownership is now hidden behind a domain name anonymizing service, WhoisGuard.



Secondly, Zeobit "QVC" practices of selling -with the help of pop-under and scare tactics, non existing features under development, or claiming a $500 value is pure snake oil at best. When you read that they include in that $500 value apps such as "Login items" or "Default apps", one can only admit that they have pushed the envelope a bit too far.

Nevertheless, you are free to buy what you want.


Aggressive Marketing is one thing, Deceptive and false is another altogether, that's where the line is crossed.

Dec 12, 2012 11:50 PM in response to Steve HC19

The Cult of Mac article is interesting for two things.


One, neither the author of the article nor Zeobit's PR Director acknowledge that they've been using unethical marketing practices. They talk vaguely of 'aggressive' marketing and put some non-specific blame on some non-specific affiliates. This very refusal to admit what many of us know Zeobit have been up to for many years totally undermines any credibility the piece might have.


Two, neither the author of the article nor Zeobit acknowledge the simple fact that MacKeeper has caused literally thousands of people to have serious problems with their mac. How do I know?


Because the page on my website that offers uninstall instructions is currently on 246,000 views, a quarter of a million since it went up in Sept 2011 . Now that's a lot for a page that does nothing other than tell people how to uninstall something. And it's a little too many to make Zeobit's claim that they're the victim of a smear campaign by mac users who think their programme is unnecessary is the real cause of their bad reputation.


Trying to frame the issue of being the victim rather than the perpetrator, straight out of the 'aggressive marketing' playbook. Fortunately, the facts speak for themselves.


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