Pixiv images turn to question marks on Safari?

User uploaded file


I want to view user-submitted images on pixiv.net, but all of those images are replaced with the blue question mark box (adverts and website assets work fine). Refreshing the page does absolutely nothing and whether I am logged in or out of the website doesn't make a difference either.


While surfing around trying to figure out what to do, I've only been able to dig up one solution that worked for other people when having this issue on a different website, which was to delete the com.apple.Safari cache file (three times, no cigar). The only search result relating to pixiv.net specifically said the problem was happening in Mozilla Firefox and Safari was mentioned to be working fine there. If I use my mobile phone's browser to check the website, the images all work fine there too, with only one exception where the image loaded incorrectly (this was fixed by logging in).


Since other browser users and Safari users can both view the images fine, I'm wondering if something is up with my copy specifically.


Is there a solution anybody here would know of?

MacBook Pro, Mac OS X (10.7.3)

Posted on Apr 11, 2012 5:12 AM

Reply
13 replies

Apr 11, 2012 5:38 AM in response to Umiyuri

Hi...


I can view the images fine on Safari 5.1.5 / Lion v10.7.3.


From your Safari menu bar click Safari > Prerferences then select the Appearance tab.


Make sure: Display images when the page opens is selected.


If that box was already selected, back to Safari > Preferences then select the Extensions tab. If you have any installed, turn that OFF, quit then relaunch Safari to test.


If it's not an extension, select the Security tab. Deselect: Enable plug-ins


Quit then relaunch Safari to test. If that helped, then you need to troubleshoot Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues


If you have anti virus software installed, disable that.


If you have an app called Little Snitch installed, that could be the culprit.

Apr 11, 2012 6:09 AM in response to Umiyuri

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem(s)?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:


  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Apr 11, 2012 6:26 AM in response to Carolyn Samit

I've never heard of Little Snitch, so I don't think it's the culprit, no. I'm also unaware of any method to disable my anti-virus, but if it's okay with you I don't want to risk it.


I have a little update that indicates the problem isn't limited to Safari after all. I quickly downloaded and installed Google Chrome and checked the website. Again, all of the user-submitted images were broken. This seems to indicate that the problem isn't with Safari and it's with something else.

Apr 11, 2012 6:42 AM in response to Umiyuri

I'm also unaware of any method to disable my anti-virus, but if it's okay with you I don't want to risk it.


Without disabling your anti virus software for just a few minutes, you won't be abld to tell whether nor not that's what is preventing the images from loadiing. Especially since Chrome is effected also.


There are no Mac viruses and a/v software may not prevent the flashback trojan regardless.


Which a/v software do you have installed?




edited by: cs

Apr 11, 2012 7:03 AM in response to Linc Davis

Did Test 1 and the result was the same. Images didn't show up.


Did Test 2, however, and the images are showing up fine. Disconnected a USB hub that was connecting a printer and a tablet, and set up on Safe Mode. My A/V software (VirusBarrier X6) has been disabled by Safe Mode automatically, so I'm wondering if it really has been related to that.


I'm not entirely sure if the statement 'there are no Mac viruses' is true, so I'm especially worried about that.

Apr 11, 2012 7:27 AM in response to Umiyuri

Please read this whole message before doing anything.


This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.


Step 1


Copy or drag — do not type — the line below into the Terminal window, then press return:


kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'


Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)


Step 2


Repeat with this line:


sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'


This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.


Step 3


launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'


Step 4


ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/**,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null


Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5


osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null


Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

Apr 11, 2012 7:28 AM in response to Umiyuri

Umiyuri wrote:


I'm not entirely sure if the statement 'there are no Mac viruses' is true, so I'm especially worried about that.


You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful:


https://discussions.apple.com/docs/DOC-2435



The User Tip (which you are welcome to print out and retain for future reference) seeks to offer some guidance on the main security threats and how to avoid them, including the Flashback Trojan.

Apr 11, 2012 7:49 AM in response to Linc Davis

Last login: Wed Apr 11 15:35:23 on ttys000

 

Students-MacBook-Pro-3:~ student$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

com.intego.kext.VirusBarrierKPI (10.6.15)

com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.15)

com.intego.iokit.BehavioralKext (1)

com.intego.iokit.VBX6NKE (1)

com.intego.iokit.VirusBarrierX6Service (10.6.15)

Students-MacBook-Pro-3:~ student$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'

Password:

com.intego.VirusBarrier.antivandal.hks

com.intego.VirusBarrier.bm_injector_64

com.intego.VirusBarrier.bm_injector_32

com.intego.VirusBarrier.bm_controller

com.intego.VirusBarrierX6.realtime.daemon

com.autodesk.backburner_server

com.autodesk.backburner_manager

com.microsoft.office.licensing.helper

com.intego.VirusBarrierX6.scanner.daemon

com.intego.VirusBarrierX6.daemon

com.intego.task.manager.daemon

com.intego.netupdate.daemon

com.intego.commonservices.icalserver

com.intego.commonservices.daemon

com.google.keystone.daemon

com.autodesk.backburner_start

com.adobe.SwitchBoard

Students-MacBook-Pro-3:~ student$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

com.wacom.pentablet

com.intego.VirusBarrierX6.statusitem

com.intego.VirusBarrierX6.alert

com.intego.task.manager.notifier

com.intego.netupdate.agent

com.intego.commonservices.statusitem

com.google.keystone.root.agent

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

com.adobe.AAM.Scheduler-1.0

Students-MacBook-Pro-3:~ student$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/**,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null

/Library/Components:

 

 

/Library/Extensions:

 

 

/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

Adlm.framework

Adobe AIR.framework

AudioMixEngine.framework

EDWOCommon.framework

EDWOInternet.framework

IntegoiCalFramework.framework

NetUpdateShared.framework

NyxAudioAnalysis.framework

OlympusDeviceManager.framework

OlympusServiceProvider.framework

PluginManager.framework

TSLicense.framework

 

 

/Library/Input Methods:

 

 

/Library/Intego:

.virusbarrier_info

IMailSenderTool

IntegoStatusItem.bundle

IntegoiCalServer

MIME.plist

TaskManager

integod

netupdated.bundle

virusbarrier.bundle

 

 

/Library/Internet Plug-Ins:

AdobePDFViewer.plugin

DirectorShockwave.plugin

Flash Player.plugin

Flip4Mac WMV Plugin.plugin

Flip4Mac WMV Plugin.webplugin

JavaAppletPlugin.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

SharePointWebKitPlugin.webplugin

Silverlight.plugin

Unity Web Player.plugin

Unused

WacomNetscape.plugin

WacomSafari.plugin

flashplayer.xpt

googletalkbrowserplugin.plugin

npgtpo3dautoplugin.plugin

nsIQTScriptablePlugin.xpt

 

 

/Library/Keyboard Layouts:

 

 

/Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.google.keystone.agent.plist

com.intego.VirusBarrierX6.alert.plist

com.intego.VirusBarrierX6.statusitem.plist

com.intego.commonservices.statusitem.plist

com.intego.netupdate.agent.plist

com.intego.task.manager.notifier.plist

com.wacom.pentablet.plist

 

 

/Library/LaunchDaemons:

com.adobe.SwitchBoard.plist

com.apple.remotepairtool.plist

com.autodesk.backburner_manager.plist

com.autodesk.backburner_server.plist

com.autodesk.backburner_start.plist

com.google.keystone.daemon.plist

com.intego.VirusBarrierX6.daemon.plist

com.intego.VirusBarrierX6.scanner.daemon.plist

com.intego.commonservices.daemon.plist

com.intego.commonservices.icalserver.plist

com.intego.netupdate.daemon.plist

com.intego.task.manager.daemon.plist

com.microsoft.office.licensing.helper.plist

 

 

/Library/PreferencePanes:

Device Detector.prefPane

Flash Player.prefPane

Flip4Mac WMV.prefPane

NetUpdate.prefPane

PenTablet.prefPane

 

 

/Library/PrivilegedHelperTools:

NetUpdateAgent.app

com.microsoft.office.licensing.helper

 

 

/Library/QuickLook:

iWork.qlgenerator

 

 

/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

Flip4Mac WMV Advanced.component

Flip4Mac WMV Export.component

Flip4Mac WMV Import.component

Google Camera Adapter 0.component

Google Camera Adapter 1.component

MayaIFF.component

OlympusDSSCodec.component

 

 

/Library/ScriptingAdditions:

Adobe Unit Types.osax

 

 

/Library/Services:

VirusBarrier X6 Service.service

 

 

/Library/Spotlight:

Microsoft Office.mdimporter

iWork.mdimporter

 

 

/Library/StartupItems:

 

 

/etc/mach_init.d:

 

 

/etc/mach_init_per_login_session.d:

 

 

/etc/mach_init_per_user.d:

com.adobe.SwitchBoard.monitor.plist

 

 

Library/Address Book Plug-Ins:

 

 

Library/Fonts:

Nightbird.ttf

animeace2_reg.otf

mangat.ttf

 

 

Library/Input Methods:

.localized

 

 

Library/Internet Plug-Ins:

 

 

Library/Keyboard Layouts:

 

 

Library/LaunchAgents:

com.adobe.AAM.Updater-1.0.plist

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

 

 

Library/PreferencePanes:

Students-MacBook-Pro-3:~ student$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

Device Detector, iTunesHelper, iCal

Students-MacBook-Pro-3:~ student$

This is everything that showed up in that window... I'm not sure if I'm supposed to show only specific things or the entire thing, so I'll give you everything.

I don't know what any of this means, so if you could translate, it would be helpful.

Apr 11, 2012 8:03 AM in response to Umiyuri

Please read this whole message carefully, especially the warnings, before doing anything.


WARNING: The changes to your configuration suggested here should be regarded as provisional; they may not solve your problem, or they may remove functionality that you consider to be useful. If a third-party system modification that you want to keep is causing the problem, you’ll have to seek help from its developer.


WARNING: Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not help, if you ignore this warning.


You should either uninstall or update the following system modification(s), if an update is available from the developer:


N/A


and definitely remove at least the following:


† VirusBarrier


All of the latter must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool provided, if any, or to follow the developer's instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself. Please do your own research.


Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First check the developer's website, say www.brickyourmac.com, for instructions. If you don’t find any, email the developer. Failing that, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.


If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of the Mac OS. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.


WARNING: Trying to remove complex system modifications by hunting for files by name usually will not work and may make the problem worse.


I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.


If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.

Apr 11, 2012 12:38 PM in response to Linc Davis

Are you absolutely sure that being able to load images on a single website justifies deleting my anti-virus software?


Your responses read like generic templates, and I wouldn't be surprised if I found out that they were. It's ridiculously impersonal and I don't know if there's a human being behind them (apologies if there is, but that's exactly how they read). Also, I don't know why I have to do anything you ask me to do because you don't even offer any explanation. I asked you to explain what the Terminal output meant and you said 'delete VirusBarrier'. I can't even tell if that's an actual response to my question.


If you could explain to me what you're talking about and why I have to do these things, then please do.

Apr 11, 2012 1:01 PM in response to Umiyuri

Are you absolutely sure that being able to load images on a single website justifies deleting my anti-virus software?


Yes, because your anti-virus software is worthless. It can never do anything but slow down and destabilize the computer. Its protective value is nil. If you don't believe me, search this site for the terms "Intego" and "VirusBarrier." See what comes up. I spend most of time on this site trying to convince people to remove garbage software. I'd estimate conservatively that commercial "anti-virus" software, in particular, causes thousands of times more loss of productivity for Mac users than actual malware. I suspect that estimate may be absurdly low.


Your responses read like generic templates, and I wouldn't be surprised if I found out that they were.


Yes, of course they are. A lot of thought and testing went into those responses, and I've had success with them many times.


I don't know why I have to do anything you ask me to do...


You don't. I'm not asking you to do anything irrevocable. You can uninstall VirusBarrier and see whether there's an improvement. If not, put it back. That whole operation might take 15 minutes. I don't have time for long explanations, sorry.

Apr 11, 2012 2:07 PM in response to Linc Davis

The entire problem is probably not even that important. Pixiv.net is the only thing I've found problems with due to the VirusBarrier software and it's not necessary for me to use or even visit the site. (Not to mention that we've discovered already that I can easily use it by running Safe Mode which just disables the software with no need to delete it.)


I've found mention elsewhere that even if Mac OS itself 'doesn't have viruses' (a concept I'm incredibly wary of), it can act as a carrier for viruses that affect Windows. I have to pass files along to computers running Windows operating systems as a student, so it hits me as a smart option to keep running the anti-virus anyway.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pixiv images turn to question marks on Safari?

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