Recently I had to bring my phone in for repairs. Prior to doing this I created a back up which I confirmed existed. Upon receiving the phone back I attempted to do a restore but iTunes somehow deleted the restore point. Now I don't need the entire back up back, but I do have some voicemails I want that are stored somewhere on the computer. I was wondering if there is a way to retrieve these voicemails and add them to my phone?
iPhone 4, iOS 5
Voicemails are not contained in the backup. Voicemails should still exist on the voicemail server for the carrier.
Fair enough. Was wondering if you can explain to me why when I upgrade to OS 5 I lost several voicemails. However, when I restored from a back up prior to the upgrade these voicemails came back. To me that would suggest that the voicemails are also being stored on through iTunes. Also, with my voicemail I'm able to access voicemails already received even if the phone is in airplane mode with no ability access my wireless network. I don't know much, but seems to me it would be just data like a voice memo.
According to the document I linked in my previous post, voicemails are not contained in the backup.
There is always the possibility that the device download copies of the voicemails that do not already exist on it the first opportunity it connects to a data network.
It's possible that the provider stopped doing this. Sometimes you need to find a key sequence to active the voicemail to 'download' to the iPhone (they will backup once on the actual iPhone. You may use the iPhone Backup Extractor tool, if you do have a locally created backup, to check for voicemails. Usually, they are saved as .m4a format. If you can't find your voicemails at all, I would suggest that it would be best to ask your service provider about any 'extra' procedures that may be needed so that your voicemails could be saved onto your backups. I know in the US and Canada that voice-mails don't seem to be as straight forward.
I lost my voicemail upon changing service plans and switching phones. Had never happened before, but this time it completely erased all voicemails and my custom greeting. I was able to find my voicemails located within my backups - so they do get saved. I can click on each one and listen to it - and most of my backups had them (but not all for some reason). I used a free software program (iExplorer) to view my backups -- voicemails, messages, notes, calendar, etc. The only thing I was unable to find was my custom greeting.
Thank you very much. Now I guess the next question was where abouts did you find the back ups saved onto your computer? Personally, I find it very difficult to locate any information that Apple saves or backs up onto my system.
Thanks
From experience backups are saved:
Windows 7
\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup
Windows Vista
\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup
Mac OS X
/Users/USERNAME/Library/Application Support/MobileSync/Backup
Cheers!
I have updated to IOS6 and it deleted all my voicemails and texts. The backupis not going to my phone only to my computer. Please help!!
Restoring voicemail from lost iTunes back up
