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User profile for user: mchurchm
mchurchm Author
User level: Level 1
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Can't access photos on my iphone 4s

I have been able to sync my iphone with itunes with no problems, but I have never been able to access my phone through windows explorer to download photos. This problem is on my desktop computer (windows 7 pro 64-bit). I have connected my phone to my wife's laptop (windows 7 home premium 32-bit), and I have no problem accessing my photos, so I assume it is not the phone or the cable.


I have tried many things with no success, including using a different usb port, uninstalling/reinstalling itunes, all to no avail.


In device manager, I have tried uninstalling my iphone under portable devices, and apple mobile device usb driver (checking the box to delete the driver software). After scanning for hardware changes (or disconnecting reconnecting iphone), iphone shows up with a yellow triangle and exclamation point, and windows tells me that the driver installation failed. When I update the driver and point to the usbaapl64.inf file, it says it is successful, and then apple mobile device usb driver shows up under usb controllers again, but then windows reports the iphone driver failed to install (the error says the style of the INF was different than what was expected). If I try to update the driver for the iphone, and point to the usbaapl64.inf file, it tells me that "the folder does not contain a compatible software driver. If the folder contains a driver, make sure it is designed to work with windows for x64-based systems."


The driver it wants to install is MTP USB Device, but if I let it attempt to install that one, I just get the "style of the INF is different than what was expected" error again. I have tried stopping and starting the Apple mobile device service as well. I really have no idea what else to try.


Any help would be greatly appreciated!

iPhone 4S, Windows 7

Posted on Apr 12, 2012 2:00 AM

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21 replies
User profile for user: Cra1gyb
Cra1gyb
User level: Level 1
0 points

Mar 27, 2013 4:20 PM in response to mchurchm

I am using an Iphone 4s with windows xp.


What works for me if I cant see the DCIM folder or pics in the Iphone Drive on my C:\ drive.


Plug the phone into pc.

go to tools, folder options, view

and change the selection from show hidden files and folders to do not show hidden files and folders or visa versa.

ie. Just chane this setting from the one to the other.


This gets my pics showing on my pc.


Hope this helps.

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User profile for user: harleydan69
harleydan69
User level: Level 1
0 points

Jul 14, 2014 9:41 AM in response to mchurchm

I have a 4s and two XP computers. I've always been able to access the photos like an external drive until recently. It doesn't matter whether I unlock the phone prior to connecting to my PC or not. I connect, it's sensed, up comes the box asking for me to use winzip or dropbox or whatnot. I usually use Win Explorer to access as a drive without issue. Now, I clock on the iPhone symbol in explorer and after a couple seconds, the disconnect tone occurs and the symbol disappears for several seconds, then it reconnects (reconnect tone and symbol appear). This is a loop, nothing solves this issue for me.


At first I thought it was was just my laptop but it does this on my work desktop as well (iTunes isn't installed on either machine and I have not tried on this on the machine that does have iTunes but that never mattered before).


Any help would be appreciated.


-Kidd

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Can't access photos on my iphone 4s

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