Can anyone tell me where to find online chat support?  Can't find it easily on the apple website.

Can anyone tell me where to find online chat support? Can't find it easily on the apple website.

Thanks,




<Re-Titled by Host>

iMac, Mac OS X (10.7.3)

Posted on Apr 12, 2012 10:04 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2017 4:53 PM

Online Chat support is available for many types of support questions. But if you are not willing to go through the Apple Support prompts, you will never get to the page where you see that option. Apple never offered a direct link chat line. Their support model requires you to go through the prompts to ensure that you have availed yourself of all other options. It takes all of 30 seconds to go through the prompts.


Cheers,


GB

51 replies

Aug 4, 2014 12:21 AM in response to Morella

Hello, original post from Morella!


Did you find an answer to your

question from over two years ago?


Morella: Apr 12, 2012 9:04 AM

Can anyone tell me where to find online chat support?

Can't find it easily on the apple website.

Thanks.


iMac, Mac OS X (10.7.3)


The Apple Support site is searchable & links to item

specific ASC discussions can also be located there....


http://www.apple.com/support/

http://www.apple.com/support/contact/


https://discussions.apple.com/welcome


Hopefully you managed to resolve your issue two+ years

ago and this thread could be considered closed. If you

have a new issue or question, please start a new topic

in the appropriate ASC discussions area.


Good luck & happy computing! 🙂

Oct 22, 2016 12:57 AM in response to yazeedfromdavison

You should start at the official Apple support web page


Official Apple Support


Go through the links for your particular inquiry or issue, and if your need is not met by information that is provided or an automated process, you may get choices for contacting a "representative." If chat support is available for your situation, it will be offered there.

Nov 14, 2016 11:20 AM in response to Morella

Some regions offer chat support, usually to find out, look into the Apple Contact Us page

and see if any of the options include a blue hot-linked word 'chat' or among other options;

if your region has a supported local chat feature, it may look like this link if you go to it:


• Questions? Just Ask. -- Apple Chat:

https://aoschat.apple.com/Chat/getCustomerDetails.do


From a main Contact page:

https://www.apple.com/contact/


Any other questions posed to Apple Support Communities require discussion participation.

• Learn more about Support Communities - Community Tutorials


Learn how to post a good question with enough details, to help those volunteer fellow user

persons who like yourself, are visiting here. We're not on a payroll & do not see consideration.


And we pay for our own internet, and devices. so appropriate questions with details may be a

way to get more out of a situation where your first contact should tell us what product &/or

service that we may be able to address in a technical forum.


There are no chat options to these Apple Support Communities; you may see about using

other means of access, I don't have facebook or twitter, though some access is available

elsewhere to address community support. iDevices and computing devices do OK here.


In any event...

Good luck & happy trails! 🙂

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Can anyone tell me where to find online chat support?  Can't find it easily on the apple website.

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