Can anyone tell me where to find online chat support?  Can't find it easily on the apple website.

Online Chat support is available for many types of support questions. But if you are not willing to go through the Apple Support prompts, you will never get to the page where you see that option. Apple never offered a direct link chat line. Their support model requires you to go through the prompts to ensure that you have availed yourself of all other options. It takes all of 30 seconds to go through the prompts.

Cheers,

GB

Again, if a Chat service is available in your area for the issue you are reporting, then that will display along with other service options you may have including Scheduling a Call or Sending an Email. Not all three will show up for every type of service.

And there really is no need to re-post the same thing twice in a single thread.

Best of luck,

GB

Yes. Online chat support. Where'd it go? And "Express Lane" is... what? Where? No see. Is Apple cutting back on who gets to chat? If so, too bad. It really worked in the past. Let me now and I won't waste any time trying. I'll just crash a local Apple store. Like everyone else.

Yes. Online chat support. Where'd it go? And "Express Lane" is... what? Where? No see.

Is Apple cutting back on who gets to chat? If so, too bad. It really worked in the past. Let me know and I won't waste any time trying. I'll just crash a local Apple store. Like everyone else.

I tired filling out the forms and answering the queries. It seems my issue isn't important enough to warrant an actual chat with anyone, as it got me .....

N o w h e r e

Actually the edit occurred in January 2017 while this thread dates back

to about 2012 or so. ~ And should've been changed without making it

appear as recent. Edits by community hosts may do that on occasion...

Given a Helpful, here:

Better to simply lock old posts -- than explain them yet again. 😎

Never did get anywhere. It was as though my issue wasn't chat-worthy. Get the impression Apple is really weaning down which queries they reply to, due no doubt to the sheer number of idots like me actually having problems with their iPhones they can't figure out for themselves.

Hey, thanks. That was a while back, I appreciate your offer. I'm seeing my iPhone phone app just lock up, fairly regularly. Have to reboot to use. Have updated the OS too. I wonder if I'm just wearing it out, and hoped an Apple chat might point me in the right direction. But really, all I have to do is get down to a store.

Hi Rohitbin,

Please start a new discussion with more details. See this User Tip:

Writing an effective Apple Support Communities question

"The purpose of this User Tip is to help you write a question that will draw out the best volunteers on this site - experienced users who can help solve your problem competently and quickly."

Regards,

Ian.

Read about canceling your membership at the bottom of this page:

http://www.apple.com/apple-music/membership/

FWIW, it is best to start your own thread if you have an unrelated problem rather than tacking on to a very old thread.

As King Penguin advised: start a question in the relevant forum and provide as much detail as possible about the issue, and someone may be a able to help you.

IPhone related Questions:

iPhone

Writing an effective Apple Support Communities question

Hello

If you have a technical question, please start your own thread rather than reviving an old dormant thread.

What is your problem mate I might be over my abilities but I can

The post that you are replying to is from January, I think that in the intervening 8.5 months they've probably found a solution

Well, maybe you would get a quicker answer by posting your issue/question here. This is a support forum, after all....

GB