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Level 10

194,969 points

Buggy Buttons and Random Reputation Points: Trouble-shooting?

Hello,

does anybody else also have a problem with truculent "Solved" and "Helpful" buttons that are acting up and randomly marking the wrong posts as "solved" or "helpful"? Half of the time when I try to mark a post as "helpful" and press the button, the page immediately, magically scrolls up to a different post, and the wrong answer will be marked, before I can react and stop this. At first I found that quite funny, for if there often are so many helpful answers to choose from, it didn't matter much, but last week this scary scrolling caused my own thank-you post to be marked as "solved" - oh, how embarrassing 😊 !

Only, I have no idea how to trouble-shoot this bug; I see no way to experiment with marking post, for I really cannot start a test series of bogus posts and ask people to answer to be awarded random points - who would volunteer? So what can I do to explore this? I don't think the trackpad is faulty; my MBP is only half a year old, and the trackpad works fine in all other Applications; I see this randomness only when posting in the Support Communities. Has anybody else experienced this magic mouse? Any suggestions are very welcome, for this bug keeps me from posting some questions I have.

Regards

Léonie

Safari,

MacBook Pro, Mac OS X (10.7.3), 2.4 GHz I.Core i7, 16GB RAM, 500GB

Posted on Apr 12, 2012 1:12 PM

Best reply

ScotMij

Level 7

21,913 points

Posted on Apr 12, 2012 1:25 PM

I have posted very few questions of late but I have not experienced your problem. I mainly use a Magic Mouse. I do have a TrackPad attached to one iMac but rarely use it. My TP has misbehaved so right now it is not paired.

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27 replies

rccharles

Level 6

12,957 points

Apr 14, 2012 3:41 PM in response to léonie

What confused me was the suggestion of a second ID. With my current ID I also could post "trivial pursuit" testing questions, and no points would be awarded to me, if I answer my own posts. So why two IDs, unless they are supposed to interact?

So you can play games on the second id -- the test id.

So you can create a thread on the test id and mark it as answer from the first id. Few points on the test id will not be significant, but would effect your real score.

So you can keep silly threads off of your "real" id.

Maybe the problem is something to do with your "real" id.

If the host get annoyed, you have only lost a worthless id.

& I forgot at the time of the two id suggestion that marking your own post as helful / answered doesn't award points.

Seems like you and fellow posters are narrowing the problem down.

Robert

léonie Author

Level 10

194,969 points

Apr 14, 2012 3:45 PM in response to b noir

... did you mean to give the solved to me for that one, leonie? (Just thought I'd better check.)

You are perfectly right to be suspicious, but I really meant it! 😁 I already added a post scriptum to my last post, primarily to check if the post was still in the edit buffer.

b noir

Level 9

72,324 points

Apr 14, 2012 3:56 PM in response to léonie

🙂 Good-O.

One further observation. It did take a wee while for your edit to appear with that one. When I first came here to check my post (after you'd assigned the solved ... the green tick was showing on my reply), I couldn't see the post scriptum yet. So it definitely looks like points can be distributed prior to the display of the thread being updated after an edit, even though the edit is made prior to the points assignment.

léonie Author

Level 10

194,969 points

Apr 14, 2012 3:59 PM in response to rccharles

Hello Robert!

Congratulations to the nice round 3000 points I see below your badge right now!

That is an impressive list of reasons for a second ID, but I am still dragging my feet about it ...

So you can create a thread on the test id and mark it as answer from the first id. Few points on the test id will not be significant, but would effect your real score.

That will not work like this - probably you meant it the other way round: If I create a thread on the test id and answer using my current ID, I have to mark it from the test ID and the points go to my current ID. That is not done.

So you can keep silly threads off of your "real" id.

That is good

Maybe the problem is something to do with your "real" id.

And that is even a better reason

Thanks a lot, Robert, I have to think about it.

Regards

Léonie

léonie Author

Level 10

194,969 points

Apr 14, 2012 4:10 PM in response to b noir

So it definitely looks like points can be distributed prior to the display of the thread being updated after an edit, even though the edit is made prior to the points assignment.

Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe.

Léonie

b noir

Level 9

72,324 points

Apr 14, 2012 4:19 PM in response to léonie

Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe.

🙂 Yeah ... speculation, of course, but I suspect a bunch of unorthodox things are being tried to help improve troubles with server synching and response times here at ASC. The place is so large that effectively ASC is testing the Jive software to destruction ....

rccharles

Level 6

12,957 points

Apr 15, 2012 11:08 AM in response to léonie

Thanks for you kind comments.

I think B noir has a reasonable hypothisis.

Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe.

You have a positive view of Jive software development. It seems to me to be a series of hacks.

Robert

léonie Author

Level 10

194,969 points

Apr 15, 2012 11:17 AM in response to rccharles

You have a positive view of Jive software development. It seems to me to be a series of hacks.

If you do not expect too much, you will not be disappointed - I have dayly to work with worse software ...😝

BDAqua

Level 10

239,363 points

Jun 20, 2013 9:35 AM in response to léonie

Just had a helpful go to me in the Lounge when I'm quite certain I clicked the helpful on your post.

I wonder if it's related to that other bug where you can't see the last post until you add a reply?

I've awarded all 3 stars in posts within 15 minutes & not had it happen before on that account, but it might be occasionally that could cause it, not being updated!?

Another thought that may or may not be connected, there used to be a way, (might still be), of posting 3 Helpfuls in one thread... I think it was having more than one window or tab open to the same thread.