Rosetta Stone language application will not run

Question

Level 1

6 points

Rosetta Stone language application will not run

I can get the Rosetta Stone applicaton to install but when I insert the language CD everything locks up ... every time. I have to manually eject using the media eject button to even get the CD out. Anyone have any ideas? Similar problems loading applications? The Rosetta Stone web site claims Mac OSx compatability.

Help, the apps are expensive!

Cheers

Macbook Pro, Mac OS X (10.4.5)

Posted on Mar 2, 2006 9:28 PM

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Answer 1

Mar 2, 2006 9:52 PM in response to Dr. Wig

Ironic!

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Answer 2

Hodgi

Level 1

10 points

Mar 2, 2006 10:51 PM in response to Dr. Wig

Apparently the "Rosetta Stone" application is not compatable with Rosetta! bummer!

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Answer 3

Mar 3, 2006 12:14 PM in response to Dr. Wig

hi, i've been able to run the application using the Mandarin I language disc.

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Answer 4

Dr. Wig Author

Level 1

6 points

Mar 4, 2006 2:08 PM in response to richlin71

What can i tell you. The disk works for windows in two different PC's. The application disk went it ok and the program seemed to install. The language disk just spins most of the time and never shows up or the CD shows and the system locks up on access.

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Answer 5

LM25

Level 1

10 points

Apr 11, 2006 7:28 PM in response to Dr. Wig

Hey Dr. Wig
I've had problems even installing the Rosetta Stone app. My install disk has .exe files only and I was told these files will not work on Macs. What extension does your install file have? Also, what version of the Rosetta Stone app are you using? Thx.
Rick

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Answer 6

Dr. Wig Author

Level 1

6 points

Apr 12, 2006 12:06 PM in response to LM25

Hi LM,
Since this original posting I have found that I can install the applications disk and run my level 2 language disk but still can not run my level 1 disk. There should be no reason for this. I have contacted Rosetta Stone and they think the only thing to do is replace the disk. I will look at my version and the file extensions and reply back later.

Cheers

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Answer 7

Nick A

Level 4

1,526 points

Apr 12, 2006 4:00 PM in response to Dr. Wig

You could always boot camp (boot XP on your Mac) if it's something of major importance until Rosetta stoney is native to OS X intel. LOL, rosetta won't work on rosetta....though I am sorry to hear of your troubles.

Nick

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Answer 8

CJN99

Level 1

0 points

Jul 21, 2006 6:31 PM in response to Dr. Wig

I have the same problem on my Macbook Pro. I called the company and they said that it is probably the Safedisc technology. The software runs fine on my G4 Tower. They sent me a new CD. If it works, I'll let you know.

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Answer 9

Jul 21, 2006 8:35 PM in response to Dr. Wig

My French level 1 runs fine...
don't know what advice to offer...
-Jeff

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Answer 10

CJN99

Level 1

0 points

Jul 25, 2006 1:59 PM in response to Jeff Goldstein

I received the new language CD and my system just ejects it. The Rosetta Stone rep wondered if the problems could be specific to my hardware. I have the following CD/DVD in my Macbook Pro 2GHz (OS 10.4.7):

MATSHITA DVD-R UJ-857:

Firmware Revision: HAE4
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No

For those who aren't having problems, can you post which CD/DVD you have?

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Answer 11

FSL 3

Level 1

0 points

Jul 25, 2006 4:59 PM in response to Dr. Wig

We have Rosetta Stone working on a MacBook Pro with nothing special. We had to call Rosetta Stone to figure out how, but it does work fine. We use it everyday.

MacBook Pro Mac OS X (10.4.7)

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Answer 12

FSL 3

Level 1

0 points

Jul 25, 2006 6:05 PM in response to FSL 3

We do not use Bootcamp or Parallels.

Macbook Pro Mac OS X (10.4.7)

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Answer 13

Apr 29, 2007 4:29 PM in response to Dr. Wig

For those one this post that made Rosetta Stone work. How did you make it work. Some said they called rosetta stone and now it works...Well what did they say. When I went on their support chat the rep told me it was because Flash and Java need to be working simulaneously and the new (Dell) Macbook Pros don't do that. He pretty much said it was a Apple problem and not a Skillsoft/rosetta stone problem. Any help and/of info would be great in my mission to fix this problem and learn spanish. Thanks, David

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Answer 14

queti

Level 1

0 points

May 31, 2007 7:02 PM in response to Jeff Goldstein

I have a newer mac book( 10.4.9) and the rosetta stone spanish version appl is accepted, but the level 1,2 just spins and is rejected. The rep said it was an apple problem, and that 40% of their replacement cds/dvds work.

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Answer 15

Faulty486

Level 2

475 points

May 31, 2007 9:22 PM in response to David Jimenez

What in the world was the rep referencing by saying that "new (Dell) Macbook Pros" don't do that?

If he was referring to a MBP as a Dell computer, then he is clueless.

I had the same problem with DVD1. Wouldn't find the language packs, but ran fine under Windows XP. The problem is that there are .exe files (like a live CD), so that Rosetta Stone application doesn't have to necessarily have to be installed on a Windows box (My issue anyway).

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