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"Service Battery" warning - what can be done?

My 15" Mid-2009 Macbook Pro is giving the 'Service Battery" warning. System information says:


"

Battery Information:


Model Information:

Serial Number: W0934AD9777VA

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 3

Hardware Revision: 3

Cell Revision: 100

Charge Information:

Charge Remaining (mAh): 4477

Fully Charged: Yes

Charging: No

Full Charge Capacity (mAh): 4477

Health Information:

Cycle Count: 377

Condition: Service Battery

Battery Installed: Yes

Amperage (mA): -1157

Voltage (mV): 12156

"


So it looks as if the battery is OK, but it is not charging properly. I obviously have to take it to be repaired - but what can they do? I understood that they can't replace the battery, so what are the options? It has only been through 377 charge cycles - that doesn't sound a lot to me - but is it? Shouldn't a laptop that's only just over 2 1/2 years old still have a perfectly good battery??

MacBook Pro, Mac OS X (10.7.1), 2.66GHz Core 2 Duo - 4GB 1TB

Posted on Apr 17, 2012 12:45 PM

Reply
61 replies

Feb 28, 2014 7:47 PM in response to Grant Bennet-Alder

Thanks, Grant. I have less experience with non-removable batteries and must've missed that admonition.


Actually, while I don't doubt that your information is correct, where did you see that noted in the article I cited? I checked again and can't seem to find any such disclaimer/note in the appstorm article about the Battery Health app.


Apple is careful to never use the word "calibrate" (in any form) on either of their two pages I linked to, as I know the official stance is that they don't recommend the practice. The closest they come to addressing the issue is a note on the first battery page:

If on the other hand, you use a desktop computer at work, and save a notebook for infrequent travel, Apple recommends charging and discharging its battery at least once per month.

They even provide a link to an iCal reminder for the task. Unhelpfully, though, they're circumspect about saying just how far the battery should be discharged.

Feb 28, 2014 8:48 PM in response to ferdnyc

Sorry. That warning is not present in the article I thought it was in. It is here:


Portables with built-in batteries

Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure outlined in this article. These computers use batteries that shouldbe replaced only by an Apple Authorized Service Provider.

from:


Apple Portables: Calibrating your computer's battery for best performance


and here:


If your portable Mac has a built-in battery, you don’t need to calibrate the battery.

from:


OS X Mountain Lion: Calibrate the battery in a portable computer


.

May 1, 2014 11:47 PM in response to Fustbariclation

My laptop has the same problem


Battery Information:


Model Information:

Serial Number: D8624450LFKDKRNA1

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 406

Hardware Revision: 000a

Cell Revision: 162

Charge Information:

Charge Remaining (mAh): 960

Fully Charged: No

Charging: No

Full Charge Capacity (mAh): 5077

Health Information:

Cycle Count: 323

Condition: Service Battery

Battery Installed: Yes

Amperage (mA): -1378

Voltage (mV): 7344


please help i need to get this fixed within 5 days!!!!!

Aug 7, 2014 7:20 AM in response to Fustbariclation

Hi!


I own Macbook Air mid 2012. I was very satisfied with computer and battery at first, but after updating to Mac OS Maverick, I got a Service Battery sign.


At first there was nothing different. But now i see the difference. Computer dies after 2 hours, not even that. After hour and a half dies. And doesn't matter if it says it has 50 %, 40 % or 25 % in battery status.


This is not acceptable that after two years of using a computer battery dies. Air has 470 cycles. Aren't this batteries made for 1000 cycles? CoconutBattery says it only has 35 % of design capacity. This is just not acceptable that that bad batteries are put in the computers with price tag of 1100 €.


Any suggestions what to do. Changing the battery would cost me around 200 € in my country..

Feb 15, 2015 9:24 AM in response to Stu-art

mine states 5.2 hours remaining on 99% charge. The battery lasts 6 hours instead of ten now. However, the warnings started after latest osx update. I believe that it is OSX that is eating more battery, more probable than the battery being in need of service. the service battery warning is visible.

Basically, two frends i have with macbooks both had their macbook die on them because of battery swelling.

Apple is just ignoring this issue and using ulterior methods to fix the worst cases without giving away the truth of the fact that actuallly many macbooks are a health hazard because of faulty battery.

iPhone 5 too.

Its probably a serious legal issue and would damage their sales quota terribly, if the word got out that the batteries are faulty and dangerous to the health.

Bit the truth is there is a problem with the os which gives fals alarms off about the battery, and also, perhaps that Apple want us to change the batteries, but not because they need servicing, rather, because they are a danger to Apple's reputation and they want to clean the mess up without anybody getting wind of it.

IM 99% certain of that. This topic is severely moderated and blocked sometimes on Apple forums because of this. Hence, i dont know how long this post will remain here.


<Edited By Host>

Feb 25, 2015 2:29 AM in response to Kfenton12

I found out better way. Just restart press the D button and option and do a hardware check

I did so, the Macbook is fine, no hardware issues found.

It is the OSX that is faulty

Glad i didnt download Yosemite yet as that is apparrently even more buggy and a massive resource hog

I downloaded the developer preview version before its release and immediately decided not to upgrade to Yosemite.

Anyway thanks Kfenton ill check out that app even though i dont need it for this issue anymore

Aug 22, 2015 2:29 AM in response to Fustbariclation

My Macbook Pro mid 2009 5.3 battery was doing fine up to now. One month ago it was it 136 cycles at 79% capacity 5144 mAh while today I was using it and it was at 17% then suddenly it's dropped to 3% and the Service battery warning appeared. I checked it's capacity again and it says 68% 4449 mAh 143 cycles.

Looks still good but why so sudden drop from 17% to 3% ?



http://ccbonline.coconut-flavour.com/index.php?bid=7a9cb10398f18e81245cd20b275bd 260

Sep 5, 2015 3:43 PM in response to Fustbariclation

the same thing has happened to me.. when i first got my computer in 2013. i was so happy for it.. months later i made the mistake of upgrading to mavericks.. my battery life went from 6-8 hours to 3 hrs at 100% . it also made my computer crashed.. i had to get a brand new hard drive. yet mavericks and this stupid "kernel" task makes my 8gb ram run like 2gb.. which may have something to do with draining by battery, on a laptop i barely use. my ipad has more power than this thing... so off to apple again and use whats left of apple care such an inconvenience for a $1400 computer .. ugh.. if possible.. im going back to mountain lion because i don't trust yosemite to be better.

Dec 6, 2015 4:42 PM in response to JoeyR

Actually, it is 1000, not 300.


The original poster wrote that he had a "Mid-2009 Macbook Pro." Apple started upgrading to 1,000 cycle batteries starting in 2009. All MacBook Pro's released that year were rated for 1,000 cycles, as shown on this Apple web page: Determining battery cycle count for Mac notebooks - Apple Support


They also switched the MacBook series over to the 1,000 cycle batteries starting with the MacBook (13-inch, Late 2009).


There was only a single MacBook Air release that year the MacBook Air (Mid 2009), rated for 500 cycles.

"Service Battery" warning - what can be done?

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