Sounds like I am underwater on calls (iphone4)

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Level 1

12 points

Sounds like I am underwater on calls (iphone4)

Hi, Can anyone help me please- this is driving me mad now!

When I am on a call my phone is more and more frequently making a sound which sounds like crackling / bubbling underwater and I can't hear the person at the other end at all and have to hang up and recall. (they can't hear me either)

The call connects OK and it is after a short while that I have the problem.

I have tried resetting my phone, but nothing seems to be working... I need to have the 3G/wi-fi on at all times as it is a work phone and I have to have cobstant access to my e-mails. Not sure if this could be causing the problem?

I have only had my phone about 7 months (from O2) is it still covered by any sort of warrenty if the problem can't be fixed? (I don't have specific phone insurance, only through my house insurance)

Would really appreciate any ideas.... Thanks

iPhone 4, iOS 5.1

Posted on Apr 18, 2012 6:48 AM

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Answer 1

Apr 18, 2012 6:57 AM in response to j.s.smith

When you do calls, is it via 3G or just on a regular phone carrier? Try to turn off 3G for testing and do a test call, see what happens.

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Answer 2

j.s.smith Author

Level 1

12 points

Apr 18, 2012 7:00 AM in response to flogger12345

The calls are just through a normal phone carrier. Turning off 3G doesn't seem to make a difference- but it doesn't happen every time I make a call (but getting more frequent by the day!) 😟

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Answer 3

Apr 18, 2012 7:10 AM in response to j.s.smith

did you try an restore of your iphone connecting to itunes? or else if you have apple care warranty still , you can replace your phone isnt?

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Answer 4

j.s.smith Author

Level 1

12 points

Apr 18, 2012 7:17 AM in response to sanjayfromcoimbatore

Yep, have tried restoring via itunes- still no good 😟

Running the risk of sounding totally stupid- how do I know if I still have apple care warranty?

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Answer 5

j.s.smith Author

Level 1

12 points

Apr 18, 2012 7:19 AM in response to j.s.smith

Have just realised what I said- You get 1 year warranty I think!

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Answer 6

MKCP

Level 1

5 points

Jun 17, 2012 2:21 AM in response to j.s.smith

Me too. i'm with O2 also and I've had my phone replaced 3 times, followed all the advice provided by Apple and I still get this issue. Set up as a new phone, NOT restored from backup, changed simcards and not installed apps but it still occurs.

No one seems to be able to provide an answer and this is getting to be more than just an annoyance now. Happens everyday....regardless of whether i'm calling a landline or mobile and from all over the country.

I'm hoping that someone from Apple can provide some answers as i'm starting to lose faith in my iPhone4.

It doesnt make sense to keep replacing the handset...i've been through 4 handsets now and not a single one of them has been mishandled or dropped.

Anyone got any solutions or answers to this problem? Good to know that i'm not the only one!!

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