Previous 1 2 3 4 Next 45 Replies Latest reply: Nov 6, 2015 12:46 PM by lllaass Branched to a new discussion.
dtrox Level 1 (0 points)

I cannot buy any apps. It takes me to a security questions page and when I enter the questions/answers it returns an error message.


iPod touch, iOS 5.1
  • the fiend Level 6 (8,285 points)

    ... and the error message tells you (and us)...?

  • Blizzard10 Level 1 (125 points)

    i have that same Problem. Grrrr...

  • the fiend Level 6 (8,285 points)

    Blizzard10 wrote:

     

    i have that same Problem. Grrrr...

    ... as me (since you did reply to my post)? That is, you have a problem with people who add to posts but tell us nothing.

     

    or -

     

    you have the same problem as the dtrox. If so, please enlighten us.

  • Jveld2424 Level 1 (0 points)

    It has been doing the same thing to me... I dont get an error message it just won't  go anywhere after I try to add the security questions

  • renee315 Level 1 (0 points)

    Has anyone found an answer yet??? It did this to my son on his itouch and he answered the questions and now can not remember what he put...and it won't let me do anything with out his answers....  ugh

  • lllaass Level 10 (176,079 points)

    Have you tried logging into your account on a computer and revising the information?

  • renee315 Level 1 (0 points)

    yes...still does not let you do anything without knowing anwsers to questions

  • littlechristyc Level 1 (10 points)

    Same here, will not allow me to purchase any new apps.

     

    I fill in security questionnaire, theen I am told "Your request is temporarily unable to be processed"

     

    Very frustrating

     

    I have been getting this message for three days now

  • rgcas0721 Level 1 (0 points)

    I have the same thing happening here...hopefully someone will figure something out!

  • jlowers73 Level 1 (0 points)

    I kept trying to answer the questions on my iPhone and the page kept resetting in the middle of my answers. I finally went to iTunes on my computer, downloaded a song, and the same prompts came up but I was able to answer them successfully.

  • the fiend Level 6 (8,285 points)

    Am I missing something?

     

    If Apple make it difficult, or impossible, to buy from their store, go somewhere else! Of course, this applies to music, but not to Apple Store Apps, but the long term effect of people not buying will soon make Apple wake up to the shortcomings of their improved security measures and take action to fix it.

     

    Since this post was originally created, it has become obvious that there is a problem. That problem would appear to be that Apple have made the process difficult for customers to use, and possibly that there is an issue at their end as well.

     

    I would simply shop somewhere else.... for music at least.

     

    Message was edited by: the fiend

  • Fred Davenport Level 1 (0 points)

    well said

  • Philly_Phan Level 6 (13,261 points)

    the fiend wrote:

     

    I would simply shop somewhere else...

    That makes more sense than whining on the forum.  Clearly, Apple won't miss your business.

  • the fiend Level 6 (8,285 points)

    Philly;

     

    I'm sure I could be forgiven for thinking that you're having a dig at me there, with your use of the phrase "Apple won't miss your business". As in me.

     

    Either I've misunderstood you, or you've misunderstood me.

     

    My point is that we're customers. Not just me, but you, the original poster and everyone else. As customers, we have choice.

     

    I was simply pointing out that if a business makes it too difficult to do business with them, shop somewhere else.

     

    There is no law saying that anyone has to buy music from the iTunes Store, but from the reaction within the forums, you would think there was. If you look at blizzard10's post above, there appears to be more anger or frustration with the Store than is justified. Why? Simply shop elsewhere (for music). Yes, I know that doesn't answer the issue with Apps, but I believe I have covered that point sufficiently, although I will mention it again.

     

    When these posts about problems with the new security questions arose, I assumed it was probably simply user error. However, there appear to be so many of these posts (and therefore, a lot of people with the issue), that I now wonder if Apple have made the process either; a.) too difficult for some people, or b.) impossible for some people.

     

    If the problem is significant enough (and it now looks as though it is), then eventually someone at Apple will notice that sales have dropped. Yes, Apple is huge and "won't notice mine or any other individual's business". But, that's at Corporate level. Every sensible business will have someone watching a department's sales figures and the Store shuld be no exception. If those figures go down, then they will start asking questions - and fix the problem.

     

    In the meantime, customers, all customers, buy from the business that makes it easy to do so. Why give yourself a headache over someone else's (Apple's) mistake?

     

    Message was edited by: the fiend

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