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Rescue email phishing scam from id.apple.com

I think there's a new scam going around. This morning I recieved, completely out of the blue, an email supposedly from appleid@id.apple.com telling me to confirm my rescue email address. The email looked genuine and the links, when hovered over, seemed to go to the right place but id.apple.com isn't familiar to me, I've not made any account changes recently, and Apple don't use rescue emails do they?

Also - I don't think Apple just email people out of the blue with requests for personal information like this.

So this would appear to be a new phishing attempt. Looks like a scam, smells like a scam and tastes like a scam.

If anyone knows any different it would be interesting to hear their opinions. For the time being I forwarded the email to Apple's phishing dept and trashed it.


Email :

User uploaded file


Message was edited by: chrisell - added pic of email

iPhone 4S, Windows 7

Posted on Apr 20, 2012 8:54 AM

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Question marked as Best reply

Posted on Apr 20, 2012 9:41 AM

Ok so I know what happened now. Someone else in my family was presented with the new security questions this morning on their phone but couldn't go any further without supplying a "rescue" email address. Like most people, they only have one email address and Apple won't let you use the same email for the primary and "rescue" address (obviously). So they used my email address instead, hence the verification email for their account coming to me.


This would appear to be genuine then.

61 replies

Aug 29, 2012 3:40 PM in response to AhmedAlSaadi

The account appleid@id.apple.com.akadns.net must be legit. After a little panic attack, I just entered appleid.apple.com and clicked on one of the links that allowed the system to send me an email (like "I've forgotten the answers to my secret questions" in the Password and Security tab).


The mail I got in my inbox came, again, from the misterious address, but was sent from the Apple ID official (and https, secure and verified with apple certificates) website.


User uploaded file


Also, when I clicked the "Verify now" link in the first suspicious email, I was addresed to a https secure page from Apple (https://id.apple.com/....) which appeared in my iPhone with a green title next to a small lock.


I hope this answer may help you.


However, as many of you mentioned before, Apple should be more careful with stuff like this. The verification email really looked like pishing, eventhough I could finally conclude it is not a fake email.

Sep 18, 2012 5:12 AM in response to gomobel

I had an issue with my iphone yesterday. Logged into Apple/ Cloud and it would not accept my password, so I requested a reset link. Received it, logged in, resolved the issue. This morning I received the same e-mail, it was sent to my spam folder. Where it will remain.*after I forward it to the phishing e-mail addy provided* This was really poor on their part.

Apr 21, 2013 5:47 AM in response to Sgsaa

I would ABSOLUTELY NOT do as this email asks.


I've received this email twice. The first time I immediately clicked and signed in. Then I thought, maybe this is a scam. So I reviewed the email again just to satisfy myself that it was legit.


The first thing I noticed was that the salutation didn't get my first name right. (Yes, I should have noticed that right away, but I just saw what I thought was a legit Apple Support email and did as requested.)


The second thing I noticed was that it said that my rescue email was my icloud email, which it isn't.


Then, I took a look at the "from" email address and the "verify" link address which was https://id.apple.com


The I went to the apple website to log in with my apple id and just as you It said my account was temporarily locked. I didn’t try to go any further and immediately called Apple Support and told them that I thought I had passed on my info to a phishing site and that I wanted to change my password and security questions.


The guy walked me through it because I was so flustered and worried that I couldn't find the "manage account" link on the web site.


He told me that the ONLY place you should change your appleID information is by following the link below, which is what comes up when you click the “manage account” link on their website.


https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/



Notice how similar it is to https://id.apple.com


But it’s NOT the same.


I also didn’t receive an automatic reply from apple support notifying me that I had changed my info and that if I hadn’t authorized this to, etc, etc.


And one last thing. Remember, I said that I received this email twice. And that my first name and rescue email were wrong. The second time, where the salutation was supposed to be was a blank rectangle like you get when an image doesn’t show up in the email. Only the little broken picture icon wasn’t in the center of it. It was just blank.


So if I were you, I wouldn’t reply to this email. I would go to the “manage account” link myself directly from the apple website and change the information that way.

Apr 24, 2013 2:21 PM in response to chrisell

Wow, did anyone actually read this email? The way it is worded?

Scam - Contact Apple Support 800-694-7466 and just simply ask for the email address which Apple has for such issues as this.


If any of you all want to see what an "Actual" email looks like from Apple then just simply go to appleid.apple.com reset password chose email authentication and pay attention to what the email looks like.


Things that should REALLLY stand out in this email..


1. Sender

appleid@id.apple.com [Just stating a point - if you have to type appleid.apple.com in the address bar then why in the world would anyone consider the sender address to be real?]


2. Stating this rescue email is for Apple to contact "you"? for reseting "your' Apple ID questions or password?


3. "If you received this email in error [don't worry] someone typed in their email incorrectly"????

Sorry folks that right there should be a HUGE red flag.


Here did a little research for everyone regarding this -


http://www.digitaltrends.com/apple/apple-customers-face-new-scam-from-a-well-cra fted-email/


SCAM.


Hope this helps everyone who has gotten this email.

Jun 27, 2014 11:09 AM in response to chrisell

Make certain the email comes from id.apple.com and NOT idapple.com.

I just got a phishing email from idapple.com.


The link it wanted to go to reset the password was:

http://www.rawpixel.com.au/tasks/plugins/xajax/lang/-/?AppleID=


If you ever want to know where a link in an email is going to go, control click the link and say "copy link" then you can paste it into a text editor to look at it. Do no paste it into a web browser to look at it.


DO NOT click on a link in any email for any account. Go to the company's website directly by typing in the URL. That's the safest way no matter what company it comes from.


Here's the text of the phishing message I just got:


For your protection, your Apple ID is automatically disabled, it happens when your account password is incorrectly entered numerous times. This affects some services you may access with your Apple ID, such as your accounts with: Apple Print Products, iCloud, Apple Store and iTunes Store.




Once we've confirmed your personal details, we'll check your records by looking at: security questions, telephone numbers, billing profile and other account data.


We may ask you to confirm any of this information so we can clearly determine which activity is yours, and which are those from another person using your account.


Use the link below to reset your account. This will restore your access to the disabled services.


To reset your Apple ID, visit the Apple ID Support site.


Failure to fix this process or submission of incorrect data will lead to account termination.


Thanks,


Apple Support

Aug 8, 2014 1:18 AM in response to amytoft

If you can't remember your rescue email address (you won't be able to view and/or change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Rescue email phishing scam from id.apple.com

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