iTunes Match Crashing at Step 3 (won't upload)

Having the same problem here. 12000 songs matched, 4000 to upload and crashes on Step 3 within the first 5 files every time. If it's a file incompatibility issue you'd think the software could choose to skip the file and move on to the next without taking down the whole program.

In addition to that problem, I use playlists to manage all my music and for some reason iTunes Match duplicated about half my playlists and the new ones were incomplete.

I'm currently looking into the possibility of getting a refund as this service still feels too beta.

I should probably add I'm running Windows 7 64bit

I have extacly the same problem.I got the error with about 1.500 Song to go.

Problemsignatur:

Problemereignisname: APPCRASH

Anwendungsname: iTunes.exe

Anwendungsversion: 10.6.1.7

Anwendungszeitstempel: 4f71aced

Fehlermodulname: KERNELBASE.dll

Fehlermodulversion: 6.1.7601.17651

Fehlermodulzeitstempel: 4e211319

Ausnahmecode: 80000003

Ausnahmeoffset: 0001280c

Betriebsystemversion: 6.1.7601.2.1.0.256.4

Gebietsschema-ID: 3079

Zusatzinformation 1: 0a9e

Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789

Zusatzinformation 3: 0a9e

Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Lesen Sie unsere Datenschutzbestimmungen online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0407

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:

C:\Windows\system32\de-DE\erofflps.txt

I'm having the same issue as well, on a Windows 7 machine. It's driving me nuts - with thousands of songs still "waiting" there's no manageable way to track down what's causing the problem.

Has anyone gotten an answer from support about this?

Did you get this fixed, I am having the same issues .......??

You need to remove from iTunes the file that it stops on. It will then continue. Keep doing this until all files are uploaded. Apple need to put a skip this file option in.

It crashes before I can see what file it crashes on Carole, so how would I findout which one to delete, I have 24370 songs?

Faisane, I just now got the error message you described: "iTunes Match is matching a library from another computer. Only one library can be matched at a time. If you continue, the other iTunes Match session will be stopped and this computer's library will be matched instead."

I'm not sure what's going on with that, either. I just posted a new discussion about it... Will let you know if i make any progress...

It's a much more complicated process to remove 2000 songs. Is there another way around this?

I tracked the crash down to a very large audio file.

After removing this file, the sync completed.

Re the large files I have loads so still trying a work around. Am getting all the small files on via a new work around.

1. Sort library by artist then sort by imatch status 2. Leave any big file over 30mbs mins long. 3. Find the next short track in the listing. 4. Right click and create an aac version 5. This then has the status waiting. 6. Highlight from that track down thru the list until.you get to another long track. 7. Right click and from the.drop down click add to icloud. 8 the tracks then upload no problem. 9. Bypass the long track and repeat the process all.over again.

Eventually I will only be left with long tracks which I can try one by one.

Thank you sooooooo much for explaining this part of the process! Without it, I would have never found the error files, the waiting files, or the ineligible files. I love you for this!!!!! If anyone needs help, I would gladly offer my help!

Michael, thanks for all your hardwork on this and I see the intention. I have the same 2 songs hanging there. Trying to watch the "Music", which has more than 2 songs uploading, and when it crashes, there are 11 songs downloading. How does a novice like myself discern what to "delete" with so many moving parts?

I also had this problem, and it also seemed to be associated with trying to upload large audio files (over one hour in length).

I wasn't able to "fix" it (a fix would mean iTunes is able to upload these files to the cloud without crashing), but I was able to work around it by deleting these big tracks from my iTunes library. Having deleted these tracks, iTunes no longer crashes.

Of course, this means that I cannot add these tracks to iTunes match, which *****.

This is the second serious problem I've experienced with the reliability of iTunes match since I signed up a couple of weeks ago. Pretty poor for a paid service. At this rate, I can't really see myself renewing next year.

(Also, for most of today, I wasn't even able to post this message to these support forums, as I kept getting long paudses followed by 'maintenance' messages when trying to log in. Are Apple sleepwalking into some sort of reliability crisis?)

Wow, I've just noticed that one of the words I used in my previous post here has been censored!

For reference, it was not an especially rude word. I guess this forum's filter is extremely sensitive.

The general meaning I intended from the censored sentence was that it's a great shame and inconvenience that I cannot add some of my tracks to iTunes Match because of yet another reliability problem with this paid service.