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iTunes Match Crashing at Step 3 (won't upload)

I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.6.1.7

Application Timestamp: 4f71aced

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.17651

Fault Module Timestamp: 4e2111c0

Exception Code: 80000003

Exception Offset: 00033e2e

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Windows 7

Posted on Apr 22, 2012 8:58 AM

Top-ranking reply

Michael Allbritton

Level 6

16,951 points

Posted on Apr 22, 2012 10:08 AM

Before iTM gets to the 3rd step, click the Stop button and remove the two trouble-files from the library. Quit iTunes, then relaunch it and let iTM complete the process. Then add the troublesome files back to the library one at at ime and let iTM try to process them. Post back and let us know how it goes.

View in context

33 replies

Aug 26, 2013 4:09 PM in response to DaveFromLondon

I'm amazed that this has not yet been fixed. It's OK if match does not want to handle large files. But some kind of graceful exit would be expected. As to the rude word... don't know what it was, but I suspect you may be surprised if you search out the origin of the word 😉

JustinRT

Level 1

4 points

Dec 15, 2013 7:11 PM in response to mc6206

http://christianvarga.com/2012/05/itunes-match-not-uploading-songs-heres-how-to- fix-it/

SydBob

Level 1

0 points

Apr 14, 2014 10:48 AM in response to DaveFromLondon

My problem was solved by creating a new iTunes library.

Quit iTunes
Hold down option key while relaunching iTunes.
Name new library, e.g. iTunes 1
Locate old library
Follow on screen prompts.

iTunes Match Crashing at Step 3 (won't upload)