I need your help! ive been trying alot of methods, and im stuck with these. i couldnt access into itune store, and thats makes me unable to backup my iphone. when i access to itune, it says i doesnt have the internet connection. and when i sync it, it always hangged at step 2 for the whole night. pls help!!
this is wad i dignose it found result,
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K43SD
iTunes 11.4.0.18
QuickTime not available
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0019BC200C63DCE8
Current user is not an administrator.
The current local date and time is 2014-09-22 18:41:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 610M
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {5A715841-BA93-4EF8-BF9E-5F02DA5773AF}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {DB39DCE2-DC28-4617-A4BC-2A6549EC6387}
Description: Atheros AR9002WB-1NG Wireless Network Adapter
IP Address: 192.168.0.13
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Sep 22 17:48:34 2014
Lease Expires: Tue Sep 23 17:48:34 2014
DNS Servers: 202.156.1.16
218.186.2.16
218.186.2.6
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-11 18:33:58.
**** Device Connectivity Tests ****
iPodService 11.4.0.18 (x64) is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
ASMedia XHCI Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: 5U6439UPV8T
iPhone 5 (CDMA) running firmware version 8.0
Serial Number: DQGKV0X9DTWG
iPad 2 (GSM) running firmware version 6.1.3
Serial Number: DQVGDCK6DFJ1
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
