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Level 1

0 points

iTunes konnte mit Yahoo!-Adressbuch nicht synchronisiert werden

Hallo,

ich habe ein iphone 4, iOs Version 5.1, itunes Version 10.6.1.7 und einen PC, Windows 7 Home Premium 64-bit.

Bisher lief alles gut. Seit heute - warum auch immer - bekomme ich die Fehlermeldung "iTunes konnte mit Yahoo!-Adressbuch nicht synchronisiert werden, da keine Internetverbinung verfügbar ist".

Natürlich ist das Internet an und funktioniert. Das Abschalten der Firewall pp. hat auch nicht geholfen.

Was kann ich tun ? Woran liegt es ?

I have an iphone 64-bit 4, iOS version 5.1, itunes version 10.6.1.7 and a PC, Windows 7 Home Premium.
So far, everything went well. As of today - for whatever reason - I get the error message "iTunes could not sync with Yahoo! Address Book, there is no Internet available."
Of course, the Internet is working. Turning off the firewall, pp. did not help.
What can I do? Why is that?
Thank you for your help!

iPhone 4, iOS 5.1

Posted on May 5, 2012 11:58 AM

22 replies

wiclee

Level 5

6,992 points

May 7, 2012 1:04 PM in response to ines1510

I just googled and noticed that there are a few reports of Kaspersky Internet Security causing internet connection issues. May be you want to check that out?

ines1510 Author

Level 1

0 points

May 7, 2012 1:07 PM in response to wiclee

Thank you so much for caring. O.K., I deinstall the Kaspersky programm, iTunes works, I install the Kaspersky programm again (need protection) and iTunes will not work again or will iTunes work then correctly ?

wiclee

Level 5

6,992 points

May 7, 2012 1:19 PM in response to ines1510

If iTunes works after uninstalling Kaspersky, you may need to bring this up with Kaspersky and see if they have any updates or fix for this issue. Otherwise, you can always switch to another anitivirus program.

I know you have paid for the subscription but there are many equally good and free anti-virus programs available for download. A very good free one is AVG Anti-virus free edition 2012 which I have been using for years without major issues. You can download from here:

http://download.cnet.com/AVG-Anti-Virus-Free-Edition-2012/3000-2239_4-10320142.h tml?tag=mncol;2

ines1510 Author

Level 1

0 points

May 7, 2012 1:29 PM in response to wiclee

O.K., I´ll try it tomorrow, because it is a little bit late here in Germany and I have to get up very early tomorrow.

By the way: I used the (free) Avira-Antivir Programm, but the protection was horrible. I caught a virus and only the Kaspersky programm could handle it...

Thank you very much again for your help. What would I do without you ? 😉

I tell you what happend tomorrow !

Greetings Ines

ines1510 Author

Level 1

0 points

May 8, 2012 2:21 PM in response to ines1510

Hi wiclee,

I turned down the Kaspersky control about the internet connections to a minimun (web-data-traffic), and the sync works... today. I´ll try again tomorrow and we will see, if this is the solution to it all.

Greetings, Ines

Felix72

Level 1

0 points

May 10, 2012 12:02 PM in response to ines1510

Hi There,

FYI, Apple released an iOS update 2 days ago and I did the iTunes sync today without having any issues.

Cheers

Felix

ines1510 Author

Level 1

0 points

May 13, 2012 1:20 AM in response to Felix72

Hi,

the iOS uptdate did not help, but the turning down of the the Kaspersky control about the internet connections to a minimun (web-data-traffic) helped. Now the sync works perfectly. Thanks again for all your help !

Ines

iTunes konnte mit Yahoo!-Adressbuch nicht synchronisiert werden