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How do I solve "server not found" problems?

I have an iMac G5 desktop. I was using a primitive dial up internet connection. It was working for a long time, maybe a year or more, but one day it stopped working. The problem does not appear to be with the internet provider. The number dials and connects but the computer won't do anything more, i.e. it won't connect to any internet pages. The only error message is "server not found" or similar, but I do notice that the computer is trying to connect initially to Yahoo. I am not the original owner of the computer and I assume that Yahoo is the default set up. I don't know if the fact that it is trying to connect to Yahoo matters. I would like to mention that I have gotten "server not found" error messages before on a PC with DSL internet connection. Whenever that happened, I was told to disconnect and reconnect the DSL modem and/or router. This has always solved the problem, but there is nothing to dis/reconnect on my Apple. Thanks.

iMac, Mac OS X (10.5.3)

Posted on May 5, 2012 10:59 AM

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19 replies

May 23, 2012 10:44 AM in response to BDAqua

I tried the fixes in the links you sent me. They didn't work and without knowing what else to do, I took the computer to the Genius Bar at my nearest Apple store today. Just to remind you, I could not connect to the internet at home using my usual method which is a free dialup. While they didn't fix the computer, they did give me a lot of their time and some further things to try. However, they did find a clue. They were able to connect to the internet on my computer provided it was by ethernet (which I don't have at home as of now) or Airport (which I also can't use at home at this time because I don't have any router at home for the Airport to tap into). At the Apple Store the computer also would not log onto the internet using my wireless extender which I bought as a back up for my dial up (prior to finding out that there was no free wifi within range at home so right now it is just for testing). They could not test dial up because they didn't have a phone jack, but I did test dialup again at another house and again it didn't work. Genius Bar suggested I try the internet in safe mode, if that doesn't work, try reloading to OS and if that doesn't work it may be a hardware issue that I need to take to a third party. In case this is a communication software issue, in the meantime, I want to try reloading the wireless extender software if possible. Does anyone know how to reload the internal modem software? Any other suggestions? Thanks.

May 23, 2012 4:17 PM in response to benrst

Just Reinstall the OS & preserve Users & Settings, I think 10.5 does that by default, but...


If all the above fails, then it appears to be time for an Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...


http://docs.info.apple.com/article.html?artnum=107120


Just be sure to select Preserve Users & Settings.

How do I solve "server not found" problems?

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