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Apple TV movie rentals disappeared immediately after rental

I rented a movie on my ATV3 and when the "ready to play" pop-up came up, I pressed "menu" so that I could watch it later. When I went back to the main menu, the movie appeared along the top row under "rented" for about three seconds and then it disappeared. I tried the "check for rentals" option and nothing happened. I tried resetting my ATV and nothing. I tried a factory restore, still nothing. I tinkered with my wireless router to see if any settings had changed, but it was still functioning exactly the way it always has and prior to this, I have never had difficulty with renting. I reset my modem and wireless router (as well as the range extender i use, which was also verified to be in working order) and yet the issue persists.


I contacted Apple support and they gave me a refund and told me to rent movies on my PC and then play them through there, but my homesharing does not seem to work either. I checked the IP addresses of all the hardware involved and they are all on the same network. I can still play the movies I purchased from the cloud, but I am not about to purchase movies that I am only willing to pay $4 for because I wont be watching them all the time. I am at a loss here. I have searched these forums like crazy and I have seen many people with simmilar problems, but none of these discussions have resolutions.

Apple TV, ATV software 5.0 (4099)

Posted on May 5, 2012 2:57 PM

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21 replies

Sep 30, 2013 1:26 PM in response to TheDudeAbides76

I also had the problem, we just rented a movie, and when we wanted to see the rented movie, the Apple TV box asked to be updated (wasn't prepared for the update, so I was a bit to quick on the remote :-D)

After the update the Rental fan disappeared. Trying to rent the movie again failed and gave the message to go into Settings, Downloads, search for available downloads, problem here just was that after the update, the settings menu has changed completely.

We got the rental refunded, thanks to the support at Apple :-)

Today we decided to try again and rent a movie, we choose to download now and watch it later, but we had the same problem, the rental menu was still missing.

I decided to reset and install new update (again) on the Apple TV, once it was done, I configured WiFi and iTunes account and logged in, and the rental fan appeared :-D And even the movie we rented today showed up.

Somehow the first update had a problem with already logged in users, so I haven't tried to log out and back in....

Apple TV movie rentals disappeared immediately after rental

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