4 Replies Latest reply: May 7, 2012 1:23 PM by ibookpub
ibookpub Level 1 Level 1

Hello All,


I delivered my epub to Apple on March 26th and for the first 34 days my books status had a single red icon, book in review for quality assurance. I continued to wait and last week to my horror, I had two red icons, with a new message of Unknown Issue. It has now been 43 days since I delivered my Ebup which had no problems or errors noted when it uploaded. Ironically, the book is on Amazon and Barnes and Noble which both took less than 48 hours from delivery to being available for sale (and it is selling).


Lastly, (can you sense my frustrated ?) my book is a positive story about my 26 year friendship with Steve Jobs who in 1984 sent me the first Imac 128K with a note to "Be part of the future". The book can be found here -> http://www.amazon.com/Steve-Photographers-Improbable-Journey-ebook/dp/B007G1B3TS /ref=sr_1_1?ie=UTF8&qid=1336410606&sr=8-1


I have sent 4 queres to the itunes teams and each time it seems I am receiving an automated:


Thank you for contacting iBookstore Publisher Support.


Please note we are currently reviewing your inquiry and will get back to you as soon as possible.


We appreciate your patience.


IBookstore Publisher Support


HELP! Any suggestions would be welcomed.




Reply by David Bourne on May 7, 2012 12:12 PM Helpful

Those red icons might mean there is a ticket to read and respond to. You may need to make some revisions in response to the ticket and re-upload. Patience may not be the answer in this case.

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