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Level 1

10 points

Apple TV can't load iTunes library that has gone to sleep

I'm having a very frustrating problem with my Apple TV.

Here is the setup: I have an Apple TV in my bedroom that I use to connect to my iTunes library that is set up with Home Sharing on an iMac in my living room. The actual iTunes library is stored on an external drive connected to the iMac. Everything is connected directly via ethernet so there is no WiFi in this setup. The Mac/iTunes/Apple TV have all the latest updates and patches installed.

The problem: When everything is working, everything is fine. The problem arises if I try to connect to my library on the Apple TV after the mac has gone to sleep. The Apple TV will see my library but every attempt to connect to it hangs on the 'Loading xxx libray' message and times out. It's not a network problem because I can still access things like trailers or YouTube. If I go out to the living room and wake the mac and/or restart iTunes everything works fine again.

Fixes?: I'm assuming it's a problem with the Apple TV not being able to wake up the remote mac and/or possibly a problem that the hard drive containing the iTunes library has gone to sleep and spun down. I've tried chaning the Mac system settings to prevent the cpmputer from going to sleep and turned on wake for network acces but that does not seem to work. I haven't played with Put the hard disk(s) to sleep when possible yet but I don't like the idea of having all my disks running 24/7 if they're not being accessed.

Has anyone else had this same problem? What setting worked for you?

Posted on May 7, 2012 12:15 PM

97 replies

macy517

Level 1

5 points

Nov 2, 2012 12:41 AM in response to TitanBry77

So, does 10.8.2 solve the problem, that we would not need this anymore??

rcork

Level 1

19 points

Nov 2, 2012 6:46 AM in response to Tom Roehl

Between 10.8.2, iTunes 7 and the latest AppleTV update, i no longer have this problem.

jowik

Level 1

0 points

Nov 2, 2012 6:59 AM in response to rcork

I have 10.8.2, latest iTunes and Apple TV (ATV2) update, and I still have the problem and I have to keep restarting iTunes. In addition, ever since the last update to the Apple TV it now pauses for about a minute when navigating the menu after waking it from sleep... nothing happens while pressing buttons on the remote, then it "catches up" to all the remote pressing and the "click and pop" sounds with cursor movements happen all at once. It does this twice before I can even start using it. I'm getting really frustrated with this... I am about ready to see how well this thing will skip on water.

Ncat

Level 1

28 points

Nov 2, 2012 7:21 AM in response to jowik

I've got all my kit updated to the latest versions of OSX & ATV and I've still got the problem. After the recent OSX and ATV updates I thought I would test, so I put the config back to sleep after 1 hour and tried it. No good - I had to restart iTunes to get it to see any media. I'm sticking to the simple solution - switch the sleep mode off for the ATV so it never switches off - not ideal but it works and I don't have to mess around with applications restarting various things.

rcork

Level 1

19 points

Nov 2, 2012 7:23 AM in response to Tom Roehl

I should have mentioned that my iMac is set not to sleep but my AppleTVs are. Maybe that's why mine is working fine?

Nov 2, 2012 7:26 AM in response to rcork

I would like to report that mine is all working well also since the updates of iTunes and the software updates on the AppleTV. My Mac is also set to not sleep, just the display, my AppleTV's are all set back to sleep after 1 hour.

It has been since Nov 29 (knock on wood) and all is well! I removed the script that rcork wrote that kept me bandaged until the fixed it and all seems good!

Nov 16, 2012 7:11 AM in response to asdln

Solved.

I had problems with my ATV3. I couldn't log onto iTunes Match, trying to connect the the iTunes Store failed, and my iMac running OSX 10.8.2 wouldn't wake from the ATV3 to play music on Computer. I have solved all of these problems in one stroke and my ATV3 now runs smoother than ever before - faster too. What I did:

1. Power cycled my iMac, my router and my Airport Express - powering down iMac first, then unplugging Airport Express, then unplugged the router, waiting a minute and then powering on in reverse order.

2. Downloaded a new copy of iTunes 10.7 (21) and reinstalled it over my original copy.

3. Unpluged ATV3, waited a minute, plugged it back in and then did a full factory Restore from the ATV menu.

4. Reset the ATV3 language, wifi connection, iTunes store accounts, turned on iTunes Match on both ATV and iMac.

Now everything works and the ATV3 will open iTunes library on my iMac when the iMac is asleep. Hope it works for you too.

Apple TV can't load iTunes library that has gone to sleep