User profile for user: ThisOldMac
ThisOldMac Author
User level: Level 1
0 points

The currently attached accessory is not compatible with this ipod.

My 5th gen. 60GB video ipod is not recognizing my Radio Remote anymore. I have the latest updater (2006-01-10) applied. The remote has worked before. I reset my ipod, and reinstalled everything. It still does not work.

I had only used the remote 4 or 5 times, the last time being about a month ago.

What do I do now?

Powerbook G4, Mac OS X (10.4.5), 5th gen 60 GB pod, ipod radio remote

Posted on Mar 7, 2006 10:39 AM

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14 replies
User profile for user: MacMini
MacMini
User level: Level 1
50 points

Mar 10, 2006 2:47 AM in response to ThisOldMac

Just for my understanding:
- you get the error message "The currently attached accessory is not compatible with this ipod."
- you do no longer get the "radio" button in the iPod menu and therefore cannot use the radio remote

Is that correct so far?

information about this error message can be found here: http://docs.info.apple.com/article.html?artnum=302248
It is described for the iPod Nano but applies for the video iPod as well.

Have a look at your remote. The part which you plug into the iPod: does it fit into the same port in which you put the USB cable, or do you plug it into the headphones port?

If you fit it into the headphones port, you mixed up the remotes. The old remote (without radio) is not compatible with the 5G iPod.
If you plug the remote into the correct port and it still doesn't work, you should try to borrow another remote to see if that one works - if yes, send your one off for repair at http://depot.info.apple.com

If not, you might have an issue with your iPod and it might make sense to call the tech support.

Cheers

MacMini
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User profile for user: ThisOldMac
ThisOldMac Author
User level: Level 1
0 points

Mar 10, 2006 8:23 AM in response to superman56

Actions taken so far.

1. Bought the FM Radio Remote the day after it came out, updated the ipod to software version 1.1 within hours of the release. My 5th Gen 60 GB ipod and FM remote worked fine together. I was listening to radio stations, set my presets yada, yada, yada...
2. About a week ago, I got the error message, "The currently attached accessory is not compatible with this ipod." (No known precipitating factors, software installs, upgrades, updates etc... immediately preceding the product failure.)
1. Reset (unconnected) No change.
2. Restore and reload my 33Gb of content back to the ipod. No change. (I was pleasantly surprised that my album art all transferred intact. Sometimes the art can be missing when you add a whole bunch of content at one time.)
3. Reset (connected) upon the advise of Apple telephone tech support person. No change.

Today, my wife took the ipod and remote back to the store. The sales person told her to make an appointment with the Genius Bar. So, she is going back in a few hours (there was a long waiting list) to the King of Prussia, PA store where we bought the ipod (Oct., 2005) and the remote (Jan., 2006). I suppose I'll speak with the Genius over my cell phone and see if we can get to the bottom of it.

We have 6 ipod products and 4 Apple computers. Usually, by the time I need to consult a Genius, I need a product replacement. I'll keep you posted. Let me know if you can think of something I haven't yet.
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User profile for user: ThisOldMac
ThisOldMac Author
User level: Level 1
0 points

Mar 10, 2006 11:11 AM in response to ThisOldMac

Well, the Genius gave a shrug of the shoulders... and replaced the iPod. (I was hoping they would replace it with a black one if it came to that. However, they could only replace a white one with a white one.)

I have an invisibleShield protective covering on it. It took like 10 minutes to get the invisibleShield off of it. Fortunately, the company will replace the cover free of charge since I had to take it off for product servicing.
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User profile for user: Brian E.
Brian E.
User level: Level 1
40 points

Aug 24, 2006 6:24 PM in response to ThisOldMac

Hi all,
I have a similar problem with an older headphone remote, and I just got off the phone w/AppleCare & was told to buy a new remote--they would not replace it.

I've had my 15GB ipod replaced twice--it was purchased in May 2003, and Apple sent me a replacement in May of 2004, and May of 2006--my problem was that the screen was burning out from the left, and I couldn't get the battery to hold more than a three hour charge, and this was the issue on both of them.
Apple did a great job of replacing the ipods, and my headphone remote worked flawlessly with the first replacement.
I did purchase a two year extended warranty in May '04.

I recently tried to use the headphone remote, and found it does not work w/my latest ipod--it has worked great with the past two ipods, which were identical to the latest replacement.

I called AppleCare & was told that they wouldn't replace it, even if I would have called within 90 days of receiving the replacement ipod, and even if my AppleCare warranty was still in effect.

So even though I was able to use the headphone remote before they replaced the defective ipod, it doesn't work now, and I'm expected to spend money to get my product back to the original state.

Shouldn't Apple replace the remote as well if it doesn't work with the replacement ipod?

While I don't expect Apple to do a 180 & replace the remote, I wanted to ask you folks if I'm outta line with my expectations.
Like many of you, I've been a loyal Apple customer & supporter for over 15 years now, and I've invested thousands & thousands of dollars over the years in their products, for both work and play.
It seems to me that in the past few years, customer support has lost some of it's quality, and I don't recall ever having the amount of frustration I've had recently in getting either product or technical support, whether it's in regard to a headphone remote or Tiger.

For what it's worth...
Brian

Power Mac G4, G4 PowerBook Mac OS X (10.4.7)
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The currently attached accessory is not compatible with this ipod.

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